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Marriott Jacksonville Downtown

4.0 star property

Photo gallery for Marriott Jacksonville Downtown

Outdoor pool, open 7:00 AM to 9:00 PM, pool loungers
Serves lunch and dinner
Premium bedding, down duvets, pillow-top beds, in-room safe
Premium bedding, down duvets, pillow-top beds, in-room safe
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Pool
  • Pet-friendly
  • Breakfast available

Explore the area

Map
245 Water St, Jacksonville, FL, 32202
  • Times-Union Center for the Performing Arts
    ‪1 min walk‬
  • Florida Theatre
    ‪11 min walk‬
  • EverBank Stadium
    ‪4 min drive‬
  • Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪19 min drive‬

Room options

View all photos for Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds (Mobility/Hearing Access, Roll-in Shwr)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed

  • 34 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, River View

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, River View

  • 34 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds

  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, City View, Corner

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, City View, Corner

  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Club Room, 1 King Bed

  • 34 sq m
  • Sleeps 3
  • 1 King Bed

About the area

Jacksonville

With a stay at Marriott Jacksonville Downtown, you'll be centrally located in Jacksonville, steps from Times-Union Center for the Performing Arts and within a 10-minute walk of Museum of Contemporary Art Jacksonville. .This hotel is 0.6 mi (1 km) from Florida Theatre.

What's nearby

  • Times-Union Center for the Performing Arts - 1 min walk - 0.1 km
  • Florida Theatre - 11 min walk - 0.9 km
  • Prime F. Osborn III Convention Center - 11 min walk - 1.0 km
  • VyStar Veterans Memorial Arena - 3 min drive - 2.4 km
  • EverBank Stadium - 4 min drive - 2.9 km

Getting around

  • Jacksonville Central Station - 3 min walk
  • Jacksonville Station - 10 min drive
  • Jacksonville, FL (CRG-Jacksonville Executive at Craig) - 25 min drive

Restaurants

  • ‪Jacoby Symphony Hall - ‬1 min walk
  • ‪Rojas Pizza - ‬5 min walk
  • ‪River Club - ‬6 min walk
  • ‪Jim & Jan Moran Theater - ‬1 min walk
  • ‪Urban Grind Coffee Company - ‬6 min walk

About this property

Marriott Jacksonville Downtown

Riverwalk hotel with a 24-hour fitness center and a 24-hour business center
Marriott Jacksonville Downtown offers 354 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas and include desks. Pillowtop beds feature down comforters and premium bedding. 42-inch LCD televisions come with premium digital channels and pay movies.

Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and complimentary toiletries. This Jacksonville hotel provides complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Children under 12 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 354 guestrooms featuring LCD televisions. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.
Be sure to enjoy recreational amenities including an outdoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
For lunch or dinner, stop by JBar, a bar/lounge that specializes in American cuisine. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Full breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Jacksonville? This hotel has 12972 square feet (1205 square meters) of space consisting of a conference center and 9 meeting rooms. RV/bus/truck parking is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
JBar - This bar specializes in American cuisine and serves lunch and dinner.
Juliettes Bistro - This restaurant specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Valet parking on site (USD 36 per night; includes in/out privileges)
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: USD 15 to 25 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • JBar
  • Juliettes Bistro

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • Free cot
  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • 9 meeting rooms
  • Computer station
  • Conference centre (12,972 square foot of space)

Outdoors

  • Garden
  • On a river
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Grab bar near toilet
  • Lift
  • Pool access ramp on site
  • Transfer shower
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium digital channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from March 24 2025 to July 1 2025 (dates subject to change):
  • Dining venue(s)
The property will be renovating from February 4 2025 to July 1 2025 (completion date subject to change). The following areas are affected:
  • Guestrooms
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Up to 75 lbs per pet
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 50 per day

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 15 to 25 per person
  • Valet parking fee: USD 36 per night (in/out privileges)
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Children under 12 years old are not allowed in the fitness facility without adult supervision

Property is also known as

Hotel Omni Jacksonville
Jacksonville Omni
Jacksonville Omni Hotel
Omni Hotel Jacksonville
Omni Jacksonville
Omni Jacksonville Hotel

Marriott Jacksonville Downtown Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 542 out of 1004 reviews
Rating 8 - Good. 203 out of 1004 reviews
Rating 6 - Okay. 122 out of 1004 reviews
Rating 4 - Poor. 61 out of 1004 reviews
Rating 2 - Terrible. 76 out of 1004 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Agneta

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is old and in need of refurbishing. Wallpaper is coming off and the bathroom door had started to break at the bottom. However, the bed was comfortable and clean. The shower was not always working properly and the bath had not been cleaned properly. The best thing about the hotel is the staff. They are very friendly and helpful.
Stayed 2 nights in Feb 2025

6/10 Okay

Kashmir

Stayed 2 nights in Jan 2025

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dave the bartender was an amazing gentleman all around staff were great....
Stayed 2 nights in Jan 2025

4/10 Poor

Christopher

Stayed 1 night in Jan 2025

10/10 Excellent

NIALL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

NO HEAT!!!

Everything about the hotel is perfect.....EXCEPT there was no heat in the common areas, bar and restaurant when it got down to 36°.
Stayed 1 night in Jan 2025

6/10 Okay

Dana, jacksonville

Travelled with family
Liked: Cleanliness, staff & service
I understand the difficulties with technology, but these were very inconvenient. The pillows were horrible. The standards were lower than I would have expected from a Marriot Hotel.
Stayed 1 night in Jan 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

Renovating

We were unaware they were doing renovations and were woken up early Sunday morning to what sounded like jackhammering. We were told they were doing renovations 7 floors above us.
Stayed 1 night in Jan 2025

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel for business travel

This is an excellent hotel for business travel. Quality property, clean, well maintained, great staff. On my regular list for downtown Jacksonville business trips. Very convenient.
Stayed 1 night in Jan 2025

6/10 Okay

ROBIN

Liked: Staff & service

Renovations going on

We didn't know they were going through a major renovation. Also, their heat was out and the restaurant, bar, etc. was so cold we all had to wear our coats. The rooms were ok. Our rooms carpet was wet. I may stay again when the renovations are complete.
Stayed 1 night in Jan 2025

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

6/10 Okay

Joyce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotels website said incidental fees were $50 and parking was $18, when we got there it was $100 for fees and $50 for parking if i wasn't prepared but i paid because i had a baby with me and tired from a 4 hour drive.
Stayed 1 night in Jan 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room, quite and great hot shower!
Stayed 1 night in Jan 2025

10/10 Excellent

Stanlii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

THOMAS, ALMA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect downtown hotel
Stayed 1 night in Jan 2025

10/10 Excellent

Clayton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Justin

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The people who work here are lovely. The property is very dated and the gym was very limited which is why I marked it down
Stayed 2 nights in Jan 2025

6/10 Okay

Hastings

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed here for a JAX game & NYE. Pros: good blackout curtains, large flat screen TV (w/ streaming options), good water pressure, housekeeping was great, & staff was friendly (shoutout to Tony for arranging transportation to & from the game for us) Cons: the AC does not cool the room properly, the pillows are flat, the mattress is worn out, the bathroom is extremely outdated (although it was very clean, the appearance made it feel dirty), there is no microwave in the room, walls are very thin so you can hear practically everything happening around you
Stayed 4 nights in Dec 2024

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great views

Can’t location and great facility . Love the views from the room .
Stayed 1 night in Nov 2024

4/10 Poor

Kim

Travelled with family
Liked: Property conditions & facilities
Disliked: Room comfort
Room was clean and a good size. The bed was very hard and uncomfortable. At 3:00 am the extreme odor of sewage woke us up, kept us anawoke, and lingered through our stay. Apparently, the sewer was being drained without notice. The hotel staff did nothing to help with this. It was sickening.
Stayed 2 nights in Jan 2025

10/10 Excellent

Tameko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed four days for my daughter's BMT graduation. Had a spacious 1 bedroom suite. Quiet area and hotel. Was given a one hour late check-out, which my airman used to take a nap. Convenient location for traveling to Lackland AFB. Walmart, Target and plenty of other stores are nearby. Highly recommend.
Stayed 1 night in Dec 2024

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the amenities and hospitality of a luxury resort without the price or the condescending attitudes indicative of the staff at those places. Great staff, great stay!
Stayed 1 night in Jan 2025

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024