Book Great National Hotels Callington accommodation from NZ$127

We booked to stay in a “luxury apartment” in a castle, they put us in an another building away from the castle instead! This building backed onto a building site complete with noisy vehicles, mess and a skip! Rear windows were filthy. Seaview was obstructed by a hill directly in front (the castle was at the top of the hill, and the accommodation they put us in was a few minutes walk below that). Told on arrival they wouldn’t be cleaning during our 4 night stay. When we questioned this, hotel reception staff were rude and tried to gaslight us by saying we should have known and that we didn’t know what self catering accommodation meant! There was no soundproofing, so we could clearly hear the people above us, children running around and children’s electronic toys being played with again and again. The hotel restaurant bizarrely specialises in a combination of pizza and borscht. The hotel clearly know that their listing is not accurate. Instead of trying to address our concerns, they were rude and bordering on menacing. Because the situation was so unpleasant and so bizarre, we did some research and discovered this has been going on a long time. They use a PR agency to create fake reviews. Please see my photos so you can make an informed decision! If I’d wanted to stay in a horrible building with no privacy and no soundproofing and no cleaning and no services, I wouldn’t have needed to pay the prices that Camelot Castle Hotel are charging.

Breakfast was somewhat a bit of a disappointment we had to wait for a table when we were ushered to a table I left my glasses on the table and went to get coffee only to return to find someone else sitting at the table the told me that we had be given their table this wasn’t true because we watched the member of staff clean it The food/ breakfast items were cold and in short supply…

Room was a good size and very clean. Staff at reception were very polite. House keeping were friendly. Check out was not until 11am on the day of departure but house keeping came around at 9am so felt a bit pressured to pack and leave.

Yes Food was good, Breakfast was excellent.

Great hotel,

Clean room, convenient location, staffs are vey nice, room is a bit noisy at night, not sound proof. Overall is good.😀