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Melia Casa Maya Cancun All Inclusive

4.0 star property

Photo gallery for Melia Casa Maya Cancun All Inclusive

Terrace/patio
Property video
4 restaurants, lunch served, local cuisine
2 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas
4 restaurants, lunch served, local cuisine

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • All-inclusive
  • Housekeeping
  • Laundry

Explore the area

View map
Blvd. Kukukcan KM 5.5, Cancun, QROO, 77500
  • Langosta Beach
    ‪1 min walk‬
  • Cancun Convention Center
    ‪5 min drive‬
  • La Isla Shopping Mall
    ‪11 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪29 min drive‬

Room options

View all photos for The Level, Suite, Ocean View

The Level, Suite, Ocean View

The Level, Suite, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 81 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Grand Suite

View from room

The Level Grand Suite

  • 104 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 8
  • 1 King Bed and 2 Twin Beds

View all photos for The Level, Room, Ocean View

The Level, Room, Ocean View

The Level, Room, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Melia Room, Ocean View

Melia Room, Ocean View

Melia Room, Ocean View

8.6 out of 10
Excellent
(15 reviews)
  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Room Swim Up

The Level Room Swim Up | View from room

The Level Room Swim Up

  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Melia Suite Ocean View

Melia Suite Ocean View

Melia Suite Ocean View

9.6 out of 10
Exceptional
(14 reviews)
  • 81 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Suite Swim Up

The Level Suite Swim Up | View from room

The Level Suite Swim Up

  • 81 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed

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About the area

Cancun

With a stay at Melia Casa Maya Cancun All Inclusive in Cancun (Zona Hotelera), you'll be a 1-minute drive from Langosta Beach and 6 minutes from Cancun Convention Center. .This all-inclusive property is 4.9 mi (7.9 km) from La Isla Shopping Mall and 5.2 mi (8.4 km) from Ultramar Ferry Puerto Juárez.

What's nearby

  • Langosta Beach - 1 min walk - 0.0 km
  • Tortuga Beach - 17 min walk - 1.5 km
  • Playa Tortugas - 3 min drive - 2.1 km
  • Cancun Convention Center - 5 min drive - 4.5 km
  • La Isla Shopping Mall - 11 min drive - 8.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 33 min drive

Restaurants

  • Breakfast
  • ‪Swim-up Bar - ‬6 min walk
  • ‪Restaurant Dos Lunas - ‬10 min walk
  • Lobby Bar
  • ‪Sport Bar - ‬9 min walk

About this property

Melia Casa Maya Cancun All Inclusive

Family-friendly property on the beach, with 2 outdoor pools
Melia Casa Maya Cancun All Inclusive offers 260 accommodations with minibars and coffee/tea makers. Beds feature down comforters. 55-inch flat-screen televisions come with cable channels.

Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 260 guestrooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include phones and coffee/tea makers, and housekeeping is provided daily.
Dip into one of the 2 outdoor swimming pools or enjoy other recreational amenities, which include a complimentary water park. Additional features at this property include complimentary wireless internet access, concierge services, and babysitting. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Satisfy your appetite with local cuisine at Merkado, one of the property's 4 restaurants. Relax with a refreshing drink at one of the 3 bars/lounges.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
Merkado - This restaurant specializes in local cuisine.
Lobby Bar Boreal - Onsite lobby lounge. Open daily.
Cape Nao - This restaurant overlooks the ocean and specializes in international cuisine. Open daily.
Casa Nostra - This restaurant specializes in Italian cuisine. Open daily.
The Grill - This restaurant serves lunch only. Open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Airport shuttle available
  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • 3 bars/lounges
  • 4 restaurants

Restaurants on site

  • Cape Nao
  • Casa Nostra
  • Lobby Bar Boreal
  • Merkado
  • The Grill

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Children's pool
  • Free water park
  • Playground
  • Shopping
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Babysitting
  • Children's games
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (180 centimetre wide door)
  • Pool access ramp on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 8 floors
  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property

Property is also known as

Casa Maya
Casa Maya Cancun
Casa Maya Hotel
Hotel Casa Maya
Hotel Casa Maya Cancun
Maya Casa
Cancun Casa Maya
Casa Maya Cancun Hotel Cancun
Casa Maya Hotel Cancun
Imperial Fiesta Club Hotel Casa Maya

Reviews

Melia Casa Maya Cancun All Inclusive Reviews

8.2

Very good

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 125 out of 271 reviews
Rating 8 - Good. 78 out of 271 reviews
Rating 6 - Okay. 33 out of 271 reviews
Rating 4 - Poor. 16 out of 271 reviews
Rating 2 - Terrible. 19 out of 271 reviews

Reviews

2/10 Terrible

jose

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Not friendly. No recognition of staff. Theft of items
Stayed 4 nights in Jun 2025

10/10 Excellent

Gilbert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxin’Cancun

Wonderful place. Great all around. Wish there were more variations in the food but we’d still return.
Stayed 2 nights in Jun 2025

6/10 Okay

Connie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Hotel personnel very unfriendly, did not explain things to us, ruined
Stayed 4 nights in Jun 2025

6/10 Okay

aracely

Travelled with family and small children
Liked: Cleanliness
The beach was nice. Small enough resort so that everything is close enough (beach, pool, restaurants). Food was average. Service was slow. Check in staff was rude.
Stayed 4 nights in Jun 2025

8/10 Good

Yarilys

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Solo Que no tienen spa ni gym !!!! Pero por todo lo demas nos fue bien !!!
Stayed 6 nights in Jun 2025

8/10 Good

Diana, Horizon City

Stayed 2 nights in Jun 2025

10/10 Excellent

Iusi

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The room was very spacious. The hotel is small but very quiet and clean. The water park needs a little TLC. Overall we enjoyed our stay very much.
Stayed 6 nights in Jun 2025

8/10 Good

Katelyn Elaine

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was small and clean. It was difficult to get service, we waited 10 minutes at the bar and no one acknowledged our existence. That's a little frustrating since it was all inclusive and we paid for drinks that we couldn't get. Between 4-6 there was nothing available for snacks and we had kids with us so that was sometimes frustrating. Bars didn't serve alcohol drinks before 11 so a morning bloody Mary was out of the question. If you are looking for a small place, with clean rooms and bathrooms this place is great. We probably won't stay here again though, as it felt like the service was subpar and other resorts have historically been more accommodating.
Stayed 6 nights in Jun 2025

4/10 Poor

Brian Scott

Disliked: Cleanliness, amenities, property conditions & facilities
Poor food selection and quality, not hot water showers in multiple rooms visited, concierge no help with any request and was only making promises to obtain a tip. Too much to list so research and go elsewhere.
Stayed 6 nights in Jun 2025

10/10 Excellent

Iryna, Belmont

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect- food, services, pools, waterpark. Every evening there were different shows. Perfect for family with kids
Stayed 7 nights in Jun 2025

8/10 Good

Sandra

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Needs more restaurants and more food options, better service
Stayed 4 nights in Jun 2025

10/10 Excellent

Sophie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

Joe

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing Hotel
Stayed 5 nights in Apr 2025

10/10 Excellent

Astrid

Stayed 1 night in May 2025

10/10 Excellent

Keliney

Travelled with family
Liked: Amenities, property conditions & facilities
The beach is the winner. Exceptional. The aesthetic of the hotel is beautiful. Small enough to not feel overwhelming, especially if travelling with little ones. Service is impeccable. Special shoutout to: Daniel from the international restaurant Uzi And Francisco - Grill restaurant Dylan and Christian at Cape Nao restaurant Fabuola at marketing team- very friendly and great host. Improvements- Cleanliness. They need to clean up the floors more often. Bathrooms left a lot to be desired, we found our shower needed a deep clean. Gym- a resort needs a gym. I didn’t even check this in advance of booking because it’s usually a given, was surprised to learn there was none. Babysitting- nice to have but if you guys could add this in the future, it’ll be a welcomed addition for many families. Overall- thank you!
Stayed 5 nights in May 2025

8/10 Good

kellie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall my Family and I had a great experience. Staff were extremely welcoming and nice. The concierge Atzi was so sweet and helpful. Property and room were very clean. There’s entertainment at the pool throughout the day and performances at night in the lobby. The food was terrible. The only thing we enjoyed was the steak and desert from the restaurant Cape Nao that’s there. The drinks were extremely watered down. I suggest you bring your own alcohol. Only reason I’m giving 4 stars is because of the food, besides that great experience.
Stayed 4 nights in Jun 2025

10/10 Excellent

Diana

Stayed 3 nights in May 2025

8/10 Good

Horacio

Stayed 6 nights in May 2025

8/10 Good

johnny will mapp, ADEL

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Can't wait to go again.
Stayed 6 nights in May 2025

4/10 Poor

Jaime Ramos

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Had bad outlet in room. Reported it immediately since we needed outlet in the bathroom. After reporting it 4 times and two days later it was still not fixed. I then requested to change rooms. Front desk said they could move me into another room but would be slight downgrade because the new room wouldn’t have good ocean view because it was on first floor. They said I could upgrade to a suite and my cost. I explained that it was ridiculous that I would have to pay to upgrade when they had a record of me asking 4 times over two days to have my outlet fixed. My wife had to blow dry her hair on the bed with no mirror around as the was the only other working outlet. Long story short I was left with option of staying in room without a working outlet in bathroom, or downgrade room or upgrade at my cost. I ended up upgrading at my cost. After arguing with them for so long they deducted $80 from my upgrade cost of $380. This is by far worst customer service in a resort that I have encountered!!!! That upgrade should have been free at very least since they ignored my 4 requests to get outlet fixed. All staff were very friendly throughout our stay. Claudia from concierge services was the greatest !!!! She was so helpful and nice everytime. Made us feel like family and not just guests. As for the food..well that is another whole issue. Limited restaurants. And restaurants routinely ran out of items. Ran out of New York steak 2 nites in row. Ran out of mussels, ice cream, salmon, bacon.
Stayed 7 nights in May 2025

10/10 Excellent

Aileen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Rastislav, EDMONTON

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
All good
Stayed 11 nights in May 2025

10/10 Excellent

Galina, Los Angeles

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
What a great hotel! I've been to many hotels in Cancun and Riviera Maya and let me tell you - this one is a gem. We've booked the level suite, the room was amazing, very spacious, clean, renovated. The beach has soft sand, clear blue water, no seaweed, the waves r very mellow, perfect for kids. We had a personal concierge Majo, she is such a great person, she made our stay flawless!! Everyone who works at this property was very kind, attentive, and helpful. It is a smaller size hotel, but they still had entertainment during the day and at night, they have kids club and big Waterpark. The food was always fresh, everything was clean and handled with care and knowledge. We loved it and will definitely be coming back for our next vacation in Cancun.
Stayed 6 nights in May 2025

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2025

6/10 Okay

Suzana

Liked: Cleanliness
The property is great. Food and drinks not so much.
Stayed 5 nights in Apr 2025