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Melia Casa Maya Cancun All Inclusive

4.0 star property

Photo gallery for Melia Casa Maya Cancun All Inclusive

Relax in a serene beachfront setting with a spacious outdoor dining area overlooking the ocean, pool, and beach.
Property video
Enjoy a warm and inviting dining experience in our restaurant, featuring exposed brick walls, wooden paneling, and pendant lighting.
Enjoy thrilling water slides and scenic views amidst lush palm trees.
Relax by the pool surrounded by palm trees and a thatched-roof structure.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • All-inclusive
  • Housekeeping
  • Laundry
  • 24/7 front desk

Explore the area

Map
Blvd. Kukukcan KM 5.5, Cancun, QROO, 77500
  • Langosta Beach
    ‪1 min walk‬
  • Cancun Convention Center
    ‪5 min drive‬
  • La Isla Shopping Mall
    ‪11 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪29 min drive‬

Room options

View all photos for The Level, Suite, Ocean View

Relax in a spacious room with a large bed, flat-screen TV, and convenient bedside table.

The Level, Suite, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 81 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Grand Suite

Relax in a spacious room with a large bed, flat-screen TV, and city view.

The Level Grand Suite

  • 104 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 8
  • 1 King Bed and 2 Twin Beds

View all photos for The Level, Room, Ocean View

Relax in a spacious room with a large bed, flat-screen TV, and bedside table.

The Level, Room, Ocean View

  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Melia Room, Ocean View

Two single beds with matching headboards and bedside tables, a desk with a chair, and a large window with a city view.

Melia Room, Ocean View

8.6 out of 10
Excellent
(14 reviews)
  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Room Swim Up

Relax in a spacious room with a large bed, flat-screen TV, and comfortable seating area overlooking the beach and palm trees.

The Level Room Swim Up

  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Melia Suite Ocean View

Relax in a stylishly designed room with a comfortable bed, wall-mounted TV, and cozy seating area.

Melia Suite Ocean View

9.6 out of 10
Exceptional
(12 reviews)
  • 81 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Suite Swim Up

Relax in this inviting living space with a comfortable sofa, flat-screen TV, and stunning ocean views.

The Level Suite Swim Up

  • 81 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed

Similar properties

Relax on the beach with a thatched-roof hut nearby, surrounded by palm trees and sun loungers.

The Royal Cancun All Villas Resort - All Inclusive

  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.4 out of 5, Excellent, (1116)
The price is NZ$751
for 1 room
includes taxes & fees
18 Aug - 19 Aug
The Royal Cancun All Villas Resort - All Inclusive

About the area

Cancun

With a stay at Melia Casa Maya Cancun All Inclusive in Cancun (Zona Hotelera), you'll be a 1-minute drive from Langosta Beach and 6 minutes from Cancun Convention Center. .This all-inclusive property is 4.9 mi (7.9 km) from La Isla Shopping Mall and 5.2 mi (8.4 km) from Ultramar Ferry Puerto Juárez.

What's nearby

  • Langosta Beach - 1 min walk - 0.0 km
  • Tortuga Beach - 17 min walk - 1.5 km
  • Playa Tortugas - 3 min drive - 2.1 km
  • Cancun Convention Center - 5 min drive - 4.5 km
  • La Isla Shopping Mall - 11 min drive - 8.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 33 min drive

Restaurants

  • ‪Breakfast - ‬7 min walk
  • ‪Venecia - ‬10 min walk
  • ‪Las Olas - ‬10 min walk
  • ‪RIU Caribe Pizzeria - ‬7 min walk
  • ‪Swim-up Bar - ‬6 min walk

About this property

Melia Casa Maya Cancun All Inclusive

Family-friendly property on the beach, with 2 outdoor pools
Melia Casa Maya Cancun All Inclusive offers 260 accommodations with minibars and coffee/tea makers. Beds feature down comforters. 55-inch flat-screen televisions come with cable channels.

Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 260 guestrooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include phones and coffee/tea makers, and housekeeping is provided daily.
Dip into one of the 2 outdoor swimming pools or enjoy other recreational amenities, which include a complimentary water park. Additional features at this property include complimentary wireless internet access, concierge services, and babysitting. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Satisfy your appetite with local cuisine at Merkado, one of the property's 4 restaurants. Relax with a refreshing drink at one of the 3 bars/lounges.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
Merkado - This restaurant specializes in local cuisine.
Lobby Bar Boreal - Onsite lobby lounge. Open daily.
Cape Nao - This restaurant overlooks the ocean and specializes in international cuisine. Open daily.
Casa Nostra - This restaurant specializes in Italian cuisine. Open daily.
The Grill - This restaurant serves lunch only. Open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Airport shuttle available
  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • 3 bars/lounges
  • 4 restaurants

Restaurants on site

  • Cape Nao
  • Casa Nostra
  • Lobby Bar Boreal
  • Merkado
  • The Grill

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Children's pool
  • Free water park
  • Playground
  • Shopping
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Babysitting
  • Children's games
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (180 centimetre wide door)
  • Pool access ramp on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 8 floors
  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property

Property is also known as

Casa Maya
Casa Maya Cancun
Casa Maya Hotel
Hotel Casa Maya
Hotel Casa Maya Cancun
Maya Casa
Cancun Casa Maya
Casa Maya Cancun Hotel Cancun
Casa Maya Hotel Cancun
Imperial Fiesta Club Hotel Casa Maya

Melia Casa Maya Cancun All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 100 out of 217 reviews
Rating 8 - Good. 62 out of 217 reviews
Rating 6 - Okay. 27 out of 217 reviews
Rating 4 - Poor. 15 out of 217 reviews
Rating 2 - Terrible. 13 out of 217 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Ruth

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It has a water park and walking distance to the beach.
Stayed 7 nights in Feb 2025

8/10 Good

Mariya

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I like the beach. It just needs to be cleaned better: the beach beds and tables should be cleaned daily, seaweeds should be removed regularly.
Stayed 7 nights in Apr 2025

10/10 Excellent

NIDAL KHALIL

Very modern. Comfortable. Great food and service
Stayed 7 nights in Apr 2025

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities

Good value, good food

There is a very limited amount of shade on the beach as the palapas are reserved for an extra-charge club called "Level". The lounge chairs around the pool where there is more shade are not comfortable for laying on all day. The food was good but not as good as the NYX where we stayed last year. We were lucky to get a free upgrade to an ocean view suite so overall we are very happy with the value.
Stayed 1 night in Apr 2025

10/10 Excellent

allen

Liked: Cleanliness
Stayed 5 nights in Apr 2025

10/10 Excellent

Enkel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 8 nights in Apr 2025

6/10 Okay

adis

Travelled with family
Liked: Cleanliness, property conditions & facilities
We walked into our suite and someone was laying in bed. Got reassigned a different room. They dont want you to have reservations at the 2 restaurants, they rather you do buffet. When they run out of food at buffet they do not restock- even when you ask.. dont let them sell you all inclusive vip as you still have things to pay for. Pool area is super nice and clean. Drinks are great. Beach area is nice as well. We did like the activities they had through out the day. Kept it interesting for kids of all ages. Taco night was excellent.
Stayed 3 nights in Apr 2025

10/10 Excellent

Shota

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is so good. Staffs, foods, room, service, beach, show, pool, everything was good.
Stayed 4 nights in Apr 2025

8/10 Good

mario

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time, minor things to improve in our eyes, pool extended hours, more choices to dine
Stayed 5 nights in Apr 2025

8/10 Good

Lucas, Toronto

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My wife, kids, and I thoroughly enjoyed our stay. The staff was excellent, and the food was truly delightful!
Stayed 8 nights in Apr 2025

10/10 Excellent

Regan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visited Melia for a week this month. Had a wonderful time with our family and 3 young boys (age range 3-7). We loved the smaller size of the resort. The staff and service was excellent. I felt that they were so kind and did their work with joy, despite putting in long hours serving others. The food was good. Nothing extraordinary but it was still enjoyed. Only suggestion was to have greater variability from one night to the next. Overall though, it was very good. Loved the beach. Lots of good memories in the water and at the kids water park. Would definitely recommend.
Stayed 6 nights in Apr 2025

10/10 Excellent

Pouyan

Travelled with family, Travelled with family and small children, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect ❤️
Stayed 5 nights in Apr 2025

8/10 Good

Angelica, Bronx

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Nice hotel with super friendly staff. The restaurants requiring reservations had amazing food. The water park was a big plus . I really liked that it wasn’t one of these extremely large resorts where time is consumed getting to the different areas, this is just perfect. Plenty of beach and pool chairs at any time of the day. Cons: The buffet food leaves a lot to be desired. There aren’t many options for kids. The drinks could be bette.
Stayed 4 nights in Apr 2025

8/10 Good

Laura Louise

Travelled with family and small children
Liked: Amenities
We enjoyed the smallness of this resort. Everything was so accessible.
Stayed 6 nights in Apr 2025

6/10 Okay

DESEREE

Travelled with family and small children
We just go home from a 5 day stay. We had upgraded our room before our stay since a discounted price was offered. What came with that was a concierge service, upgraded room and access to all 3 restaurants. Initially it seemed like a great added service. We were told we would have our own check in /out special services, which was only provided after. 20 minutes of waiting in line. Room ended up not having much of an upgraded look to it at all. Honestly for the hotel being recently renovated, the room was lack luster , bathroom had a rusty faucet and the shower area was very dark. Italian restaurant is hands down the best one there. Limited options at the other 2. If you do not upgrade to the level experience you then only have 2 options, 1 of which you need a reservation and they are only open at night. Most of the staff were very friendly. Lobby bartender Fernando was amazing. Antonio who works as the activity staff was a blast. All that being said they did recently change from being a time share resort to an all-inclusive resort. I feel this a big change for the staff and the current time share holders. They do also offer day passes at this resort as well to give a perspective of the different options available here . Kids water park was the best. Things to keeps in mind if visiting : They have no TV’s around the hotel(lobby bar or outside bar). If you enjoy watching sports this may hinder your decision to stay here. The masters were on and we had to use our phone.
Stayed 5 nights in Apr 2025

6/10 Okay

My

Disliked: Property conditions & facilities
Building out dated
Stayed 6 nights in Apr 2025

6/10 Okay

Yuridiana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel offers many positive aspects, including spacious rooms and an ocean view I would rate a 7 out of 10. The pool and water park are excellent for children. Staff were consistently polite and courteous. However, the overall rating is three stars due to the subpar quality and taste of the food. The buffet selection is limited, and improvements are needed in this area. While the Casa Nostra restaurant was enjoyable, requiring reservations limits accessibility.
Stayed 4 nights in Apr 2025

10/10 Excellent

Jay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing experience for me and my family. The staff is helpful, attentive and made us feel extremely welcome and taken care of. The food was great, the facilities beautiful. I’d definitely choose this hotel if I visit again, it’s smaller than some hotels in the area and I think it’s what makes it even more charming as they really focused on fulfilling all our needs and getting around was also easy and accessible. Thank you Melia Casa Maya!!!!!!
Stayed 5 nights in Apr 2025

10/10 Excellent

Pritpal Singh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Katerina

Very nice setting of the property right on the shore. Very clean around and unit was very clean and spacious. The food and beverage in buffets and restaurants was good and tasty.! The only suggestion if hotel will provide more bottles of water.
Stayed 7 nights in Apr 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about the hotel was great! I liked
Stayed 5 nights in Mar 2025

6/10 Okay

Ana

Travelled with family
Liked: Cleanliness
The location is a bit outdated and it has a humidity smell. Elevators are small. Rooms have a good size but it feels weirdly. Beds are too hard for my personal comfort. Water gets all over the floor from the shower area. It takes a while for staff to refill the buffet area. Staff seemed slow or it felt like they were understaffed however the staff were very kind. I’m glad I had the “level”. Nice beach with calm water, it’s perfect for kids.
Stayed 3 nights in Apr 2025

10/10 Excellent

Marie Joanne Maxine, Orillia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay here with our two young kids (ages 3 and 7 months). The resort was conveniently small, which made it easy to get back to the room for naps — a huge plus when traveling with little ones. We were pleasantly surprised with a free upgrade to a suite, and the room was dark and soundproof, perfect for both night sleep and daytime naps. The food was varied and delicious every day, and the service was consistently great. We loved the beautiful beach and pool — it was never too busy, so there was no stress about rushing out early to save chairs. There were always loungers available. A couple of suggestions for improvement: adding more stroller-friendly ramps throughout the resort would make it easier to get around, and offering a way to stream or watch the nightly shows from the room would be amazing for parents with sleeping kids who still want to enjoy the entertainment. All in all, a great experience for a young family — we’d definitely return!
Stayed 9 nights in Mar 2025

6/10 Okay

Nicole

Liked: Cleanliness
Stayed 4 nights in Apr 2025