We upgraded to the vantage club when booking, rooftop pool was extremely cold during the duration of our stay. Did the vantage club breakfast on the rooftop and waited for over an hour for our food, when it arrived, it was cold. It was quite pricey to upgrade to vantage club and the resort did not make it feel like it was worth the money. The New Year’s Eve dinner was terrible and our server rushed us out of the restaurant. The resort confirmed to add the birthday package to our stay for my wife’s 40th birthday and upon arrival, there was nothing done to help us celebrate despite confirming with them in advance of us arriving. Service was generally ok however, when asking for beverages that were non alcoholic, or even for simple items like condiments, certain staff made it feel burdensome. Some staff even asked for tips outright like it was expected even if the service wasn’t good. Overall, if you’re looking for a higher end stay, go to secrets. They actually make you feel like you are getting value for your money, unlike this Hyatt resort. Very disappointed with this resort given the money we paid for it.