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Fairmont Le Chateau Montebello

4.0 star property

Photo gallery for Fairmont Le Chateau Montebello

Lobby
Aerial view
Aerial view
Breakfast, lunch, dinner served; local cuisine, garden views
Garden view

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View map
392 Notre Dame, Montebello, QC, J0V1L0
  • Place, Manoir-Papineau National Historic Site
    ‪7 min walk‬
  • Place, Sanctuaire Notre-Dame d'Etchemin
    ‪8 min walk‬
  • Place, Golf Le Château Montebello
    ‪20 min walk‬

Room options

View all photos for Fairmont Room, 2 Double Beds

Hypo-allergenic bedding, minibar, in-room safe, iron/ironing board

Fairmont Room, 2 Double Beds

8.6 out of 10
Excellent
(19 reviews)
  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Fairmont Room, 1 Queen Bed

Hypo-allergenic bedding, minibar, in-room safe, iron/ironing board

Fairmont Room, 1 Queen Bed

8.4 out of 10
Very good
(9 reviews)
  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Fairmont Room, 1 King Bed

Hypo-allergenic bedding, minibar, in-room safe, iron/ironing board

Fairmont Room, 1 King Bed

8.4 out of 10
Very good
(9 reviews)
  • 20 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Room, 2 Double Beds, River View

Hypo-allergenic bedding, minibar, in-room safe, iron/ironing board

Fairmont Room, 2 Double Beds, River View

8.6 out of 10
Excellent
(8 reviews)
  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Fairmont Room, 1 King Bed, River View

Hypo-allergenic bedding, minibar, in-room safe, iron/ironing board

Fairmont Room, 1 King Bed, River View

8.0 out of 10
Very good
(4 reviews)
  • 20 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Room, 1 Queen Bed, River View

Hypo-allergenic bedding, minibar, in-room safe, iron/ironing board

Fairmont Room, 1 Queen Bed, River View

8.0 out of 10
Very good
(1 review)
  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed,

Hypo-allergenic bedding, minibar, in-room safe, iron/ironing board

Deluxe Room, 1 King Bed with Sofa bed,

9.0 out of 10
Wonderful
(8 reviews)
  • 28 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed, River View

Hypo-allergenic bedding, minibar, in-room safe, iron/ironing board

Deluxe Room, 1 King Bed with Sofa bed, River View

9.2 out of 10
Wonderful
(7 reviews)
  • 28 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Jacuzzi Suite, 1 King Bed with sofa bed , Jetted Tub

Deluxe Jacuzzi Suite, 1 King Bed with sofa bed , Jetted Tub | Jetted bathtub

Deluxe Jacuzzi Suite, 1 King Bed with sofa bed , Jetted Tub

8.0 out of 10
Very good
(1 review)
  • 32 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Signature Room, 1 King Bed,

Hypo-allergenic bedding, minibar, in-room safe, iron/ironing board

Signature Room, 1 King Bed,

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds with Sofa bed

Hypo-allergenic bedding, minibar, in-room safe, iron/ironing board

Deluxe Room, 2 Queen Beds with Sofa bed

8.6 out of 10
Excellent
(4 reviews)
  • 28 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds with Sofa bed, River View

Hypo-allergenic bedding, minibar, in-room safe, iron/ironing board

Deluxe Room, 2 Queen Beds with Sofa bed, River View

8.8 out of 10
Excellent
(3 reviews)
  • 28 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Moderate Room, 1 double Bed

Hypo-allergenic bedding, minibar, in-room safe, iron/ironing board

Moderate Room, 1 double Bed

  • 19 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Fairmont Luxury Room, 2 Double Beds

Hypo-allergenic bedding, minibar, in-room safe, iron/ironing board

Fairmont Luxury Room, 2 Double Beds

7.4 out of 10
Good
(6 reviews)
  • Garden view
  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Fairmont Luxury Room, 2 Double Beds, River view

Hypo-allergenic bedding, minibar, in-room safe, iron/ironing board

Fairmont Luxury Room, 2 Double Beds, River view

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Fairmont Luxury Room, 1 Queen Bed

Hypo-allergenic bedding, minibar, in-room safe, iron/ironing board

Fairmont Luxury Room, 1 Queen Bed

9.6 out of 10
Exceptional
(4 reviews)
  • Garden view
  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Fairmont Luxury Room, 1 King Bed

Hypo-allergenic bedding, minibar, in-room safe, iron/ironing board

Fairmont Luxury Room, 1 King Bed

9.6 out of 10
Exceptional
(4 reviews)
  • Garden view
  • 20 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Luxury Room, 1 King Bed, River view

Hypo-allergenic bedding, minibar, in-room safe, iron/ironing board

Fairmont Luxury Room, 1 King Bed, River view

8.8 out of 10
Excellent
(3 reviews)
  • River view
  • 20 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Luxury Room, 1 King Bed with Sofa bed

Hypo-allergenic bedding, minibar, in-room safe, iron/ironing board

Deluxe Luxury Room, 1 King Bed with Sofa bed

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 28 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Luxury Room, 1 King Bed with Sofa bed, River View

Hypo-allergenic bedding, minibar, in-room safe, iron/ironing board

Deluxe Luxury Room, 1 King Bed with Sofa bed, River View

  • River view
  • 28 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Signature Luxury Room, 1 King Bed

Hypo-allergenic bedding, minibar, in-room safe, iron/ironing board

Signature Luxury Room, 1 King Bed

  • Garden view
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Room, 1 King Bed, River View

Hypo-allergenic bedding, minibar, in-room safe, iron/ironing board

Signature Room, 1 King Bed, River View

10.0 out of 10
Exceptional
(1 review)
  • River view
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Luxury Room, 1 King Bed, River view

Hypo-allergenic bedding, minibar, in-room safe, iron/ironing board

Signature Luxury Room, 1 King Bed, River view

8.0 out of 10
Very good
(2 reviews)
  • River view
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont, Luxury Room, 1 Queen Bed

Hypo-allergenic bedding, minibar, in-room safe, iron/ironing board

Fairmont, Luxury Room, 1 Queen Bed

  • River view
  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Queen Beds (Deluxe)

Hypo-allergenic bedding, minibar, in-room safe, iron/ironing board

Deluxe Room, 2 Queen Beds (Deluxe)

  • Garden view
  • 28 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds (Deluxe)

Hypo-allergenic bedding, minibar, in-room safe, iron/ironing board

Deluxe Room, 2 Queen Beds (Deluxe)

  • River view
  • 28 sq m
  • Sleeps 6
  • 2 Queen Beds

Similar properties

Exterior
Auberge Montebello
  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.0 out of 5, Very good, 1,001 reviews
The price is NZ$255
includes taxes & fees
15 Mar - 16 Mar
Auberge Montebello

About the area

Montebello

When you stay at Fairmont Le Chateau Montebello in Montebello, you'll be on a river, you'll be a short 5-minute drive from Omega Park. .This golf resort is 0.1 mi (0.2 km) from Manoir-Papineau National Historic Site and 0.6 mi (1 km) from Sanctuaire Notre-Dame d'Etchemin.
View more Resorts in MontebelloOpens in a new window

What's nearby

  • Manoir-Papineau National Historic Site - 7 min walk - 0.6 km
  • Sanctuaire Notre-Dame d'Etchemin - 8 min walk - 0.7 km
  • Golf Le Château Montebello - 20 min walk - 1.7 km
  • Camp Explora - 4 min drive - 2.6 km
  • Omega Park - 5 min drive - 5.1 km

Getting around

  • Ottawa International Airport (YOW) - 80 min drive

Restaurants

  • ‪Tim Hortons - ‬9 min drive
  • ‪McDonald's - ‬9 min drive
  • ‪Wendy's - ‬9 min drive
  • ‪Le Bistro - ‬14 min walk
  • ‪Tim Hortons - ‬9 min drive

About this property

Fairmont Le Chateau Montebello

Fairmont Le Chateau Montebello offers 210 accommodations with minibars and safes. Televisions come with cable channels and pay movies.

Bathrooms include bathtubs or showers, bathrobes, designer toiletries, and hair dryers. This Montebello resort provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

A golf course, 4 outdoor tennis courts, a marina, and a health club are featured at the resort. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is open daily.
Make yourself at home in one of the 210 guestrooms featuring minibars. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature bathtubs or showers, designer toiletries, and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After practicing your swing on the golf course, you can enjoy other recreational amenities including outdoor tennis courts and a health club. This resort also features complimentary wireless internet access, concierge services, and an arcade/game room.
Enjoy local cuisine at Aux Chantignoles, a restaurant where you can take in the garden view, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free self parking is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Aux Chantignoles - Overlooking the garden, this restaurant specializes in local cuisine and serves breakfast, brunch, lunch, and dinner.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of Historic Hotels of the World.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Valet parking on site (CAD 40 per night; includes in/out privileges)
  • Limited on-site self and valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: CAD 35 to 45 for adults and CAD 20 to 45 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Aux Chantignoles
  • Bar Seigneurie

Things to do

  • 4 outdoor tennis courts
  • Arcade/game room
  • Bicycle rentals
  • Cross-country skiing
  • Full-service spa
  • Golf course
  • Golf driving range
  • Golf lessons
  • Health club
  • Hiking/biking trails
  • Ice skating
  • Mini golf
  • Piano
  • Playground
  • Racquetball/squash
  • Shopping
  • Ski equipment rentals
  • Ski lessons
  • Sledding
  • Snow sports gear
  • Snow tubing
  • Snowmobiling
  • Snowshoeing

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Mini golf
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Firepit
  • Garden
  • Marina
  • On a river
  • Outdoor furniture
  • Terrace
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Spa open daily
  • Spa treatment rooms
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1930
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Mosquito nets
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Towels provided

Entertainment

  • Cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: noon
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 55 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: CAD 40 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately CAD 35 to 45 for adults, and CAD 20 to 45 for children
  • Valet parking fee: CAD 40 per night (in/out privileges)
  • Pet fee: CAD 55 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Property Registration Number 2052-01-31, 528485

We should mention

This property caters to LGBTQ+ guests
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Chateau Fairmont Montebello
Chateau Montebello
Fairmont Chateau Hotel Montebello
Fairmont Chateau Montebello
Fairmont Montebello
Montebello Chateau
Montebello Chateau Fairmont
Montebello Fairmont
Fairmont Le Chateau Montebello Hotel Montebello
Fairmont Chateau Montebello Hotel
Fairmont Chateau Montebello Resort
Chateau Montebello
Fairmont Montebello
Montebello Fairmont
Fairmont Le Chateau Montebello Resort
Fairmont Le Chateau Montebello Montebello
Fairmont Le Chateau Montebello Resort Montebello

Fairmont Le Chateau Montebello Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 589 out of 999 reviews
Rating 8 - Good. 256 out of 999 reviews
Rating 6 - Okay. 99 out of 999 reviews
Rating 4 - Poor. 43 out of 999 reviews
Rating 2 - Terrible. 12 out of 999 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully decorated for the holiday season. Outstanding fireplaces in the lobby. Variety of activities provides throughout the property. All staff welcoming and efficient. Old world charm and luxury.
Lobby fireplaces
Holiday decorations
Stayed 3 nights in Dec 2025

10/10 Excellent

Shayne

Stayed 1 night in Dec 2025

10/10 Excellent

Mariia

Liked: Cleanliness, amenities, property conditions & facilities
everything was perfect ❤️
Stayed 4 nights in Nov 2025

4/10 Poor

Mathew

Stayed 1 night in Nov 2025

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room with river view. Lovely and clean. Well maintained by house keeping. Excellent breakfast buffet. Good value considering all of the first rate options available. Really enjoyed the pool. 23 m makes it great for swimming laps. The pool house is a beautiful timber structure with very high painted ceiling. Lots of loungers. Comfortable temperatures in and out of the water. Really enjoyed the trails on the property. Saw a beautiful red fox. Lots of deer tracks. Quiet and beautiful with a light snow fall. The grand lobby was decorated for Christmas. Very festive with twinkling lights and lots of decorated trees. A lovely pre Christmas getaway!
Stayed 2 nights in Nov 2025

8/10 Good

Husam

Stayed 1 night in Nov 2025

10/10 Excellent

Marie-Christine

Stayed 1 night in Nov 2025

10/10 Excellent

Varante

Stayed 2 nights in Nov 2025

10/10 Excellent

Irena

Stayed 1 night in Nov 2025

10/10 Excellent

Ryan

Stayed 1 night in Oct 2025

8/10 Good

Nathalie

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Lynda

Liked: Staff & service, property conditions & facilities
Quiet, friendly, helpful, efficient staff with the goal to maximize the customer experience Planning a return visit to the Fairmont Le Château Montebello
Stayed 2 nights in Oct 2025

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very safe parking area not far from bldg. swimming pool and hot tub perfect. Tennis court inside surface not playable for tennis and pickleball. Staff all very friendly and helpful. Room and bed very comfortable and quiet, renovated bathroom large and exceptionally good. Lovely grounds for walking by the river. Central fireplace in lobby is a great place for sitting and reading.
Stayed 2 nights in Oct 2025

6/10 Okay

yue

Travelled with family
Disliked: Property conditions & facilities
This hotel is definitely an icon mark in this area. But whole building need be renovated. Too old for stay and room is not clean enough. But view is good and lots activity’s you can discover.
Stayed 1 night in Oct 2025

6/10 Okay

Denis

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Très bel endroit, le personnel est gentil et attentionné. Les lieux sont beaux et parfait pour s’y promener et apprécier la nature. Cependant, pour ce qui est de la chambre, c’est très très décevant. À presque $500/nuit, avoir des tapis pleins de taches et usées, c’est innaceptable. Il y a aussi beaucoup de cognements de plomberie qui rends le séjour et les nuits désagréables. Le lit et les oreillers sont aussi à remplacer. Manger sur place aux Chantignoles fut cependant excellent. Prévoyez au minimum $150/pers. sans alcool/vin. Au final, nous n’y retournerons pas.
Stayed 2 nights in Oct 2025

10/10 Excellent

Don

Stayed 3 nights in Oct 2025

8/10 Good

Marisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property view of the Ottawa river was picturesque. The grounds were nice and seating along the path overlooking the river was a relaxing place. The hotel provided a rustic old canadiana feel and charm. The washroom in the hotel room is small and needs an update. The view of the river was nice, but overall the room felt dark and gloomy. The carpeting in the room was not flat in some areas. More snack options at the bar, as was available for room service would be a good idea. We waited for a shuttle to bring us back to the hotel from the golf club house. It never came! Overall, we had a wonderful relaxing weekend. It would be nice to have more evening activities or music to entertain the guests. The buffet breakfast was delicious! Staff very friendly!
Stayed 2 nights in Oct 2025

8/10 Good

karina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

8/10 Good

Aram

Liked: Cleanliness, staff & service
Small room and tiny bathroom, with bathtub floor making weird noises when stepping on it. For close to $500 per night, I expected higher quality.
Stayed 1 night in Sep 2025

10/10 Excellent

Marlise, OTTAWA

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent spa services
Stayed 1 night in Jul 2025

6/10 Okay

Connie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We paid extra to book a jacuzzi room but on arrival found that the room was on the basement level with no windows. We asked to switch to a different room and were informed by the staff that the price difference will be refunded. We spoke to Expedia and clearly they came back to dispute that the hotel will not refund the difference. I am not sure who is lying but this has left a not very nice feeling. Otherwise the hotel was fine and comfortable.
Stayed 1 night in Sep 2025

4/10 Poor

Corbin

Travelled with partner
Disliked: Amenities, property conditions & facilities
Had a very expensive but tasteless dinner. I think this resort is past its best before date. Im sure it was great in the eighties. Slow internet unless you pay for a daily upgrade. No fire in fire place. Tired carpet.
Stayed 3 nights in Oct 2025

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, amenities
Spa was excellent, RMT very good
Stayed 2 nights in Oct 2025

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Oct 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staffs are excellent .. courteous, helpful, friendly. Lots of restaurants to choose from. Didn’t realize there are so many activities included, else would have stayed longer.
Stayed 2 nights in Sep 2025