6/10 Okay
Candice
Travelled with family
31 Jul 2025
Liked: Room comfort
Disliked: Staff & service
I would not recommend
The hotel was fairly clean, but I wouldn’t say very clean. The front desk clerk was not friendly or welcoming from the get-go. The area around the hotel isnt the best - you dont want to walk too far at night. The pet area attached to the hotel was closed due to a cut in the fence - although they wouldn't tell us why it was closed when we first asked, only that we couldn't use it. The pet friendly room smelled like it used to be a smoking room. The deadbolt for the room didn’t work/lock. The front counter clerk at first would not offer us another room in the hotel - he expected us to stay with an elderly person in a room that didn't properly lock on a floor that is also unlocked. He spent almost 15 minites trying to force the lock despite us telling him that 3 of us had tried it and it didnt work. It wasnt until the 3 request (tbh at this point it was a demand) to be put in another room. I had paid extra for the room - an extra bed - that was not in the 'replacement' room. The clerk said that he could not authorize a partial refund despite the final room not having the extra bed. A different clerk the next morning said that the previous clerk could have authorized the refund the prior night. I would not recommend.
Candice
Stayed 1 night in Jul 2025
