2/10 Terrible
Rafael
Travelled with family
28 Jul 2025
Disliked: Cleanliness, staff & service
Terrible
To start off we go to check in at 4:30 after being in the hot sun for hours. All we wanted was to rest so then the receptionist tells us her a minute because she had just sat down to eat when she gets done. She heads over starts getting us checked in has a male in the lobby with her who she had been conversating with talking about dating eventually we get checked in after 20 minutes. We head upstairs to go to the room when we get to the room the door is open we walk in the bed isn’t made there’s pillows on the floor and there’s trash in the room so we go downstairs talk to a receptionist. She tells us to give her a minute to find out who was supposed to do the cleaning eventually we tell her we’re gonna go grab dinner to give them time to clean it up. we call back at 5:50 to make sure the room was clean and she tells us to give her 20 more minutes. Finally, we go back around six. No one‘s at the reception. We head upstairs to the room. She’s still in there getting last-minute things cleaned up my kids go get the pullout bed set up. There’s no linen for it so we tell we need linen and she says you’ll have to go downstairs for that. That is not my responsibility. And there was still trash in the trashcan. Later on that night we go take our kids to the pool then the same receptionist who’s supposed to be working walks out there takes her sandals off dips her feet in the pool and gets on her phone with friends or family having a full blown “adult” conversation. So we just left.
Rafael
Stayed 1 night in Jul 2025