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Hyatt House The Woodlands / Shenandoah

3.0 star property

Photo gallery for Hyatt House The Woodlands / Shenandoah

Lobby
Terrace/patio
Exterior
Lobby
Hallway

Reviews

9.0 out of 10
Wonderful

Popular amenities

Explore the area

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18645 Residence Drive, Shenandoah, TX, 77385
  • Place, Woodforest National Bank Stadium and Natatorium
    ‪12 min walk‬
  • Place, Memorial Hermann
    ‪1 min drive‬
  • Place, CHI St. Luke's Health–The Woodlands Hospital
    ‪2 min drive‬
  • Airport, Houston, TX (IAH-George Bush Intercontinental)
    ‪23 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Accessible, Kitchen (1 King Bed with Sofa bed, Bathtub)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Accessible, Kitchen (1 King Bed with Sofa bed, Bathtub)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed

9.4 out of 10
Exceptional
(111 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower, Den)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Roll-in Shower, Den)

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds

Room, 2 Queen Beds

8.2 out of 10
Very good
(17 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed with Sofa bed, Kitchen

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Studio Suite, 1 King Bed with Sofa bed, Kitchen

9.4 out of 10
Exceptional
(27 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Kitchen (Roll-In Shower)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Studio Suite, 1 King Bed with Sofa bed, Accessible, Kitchen (Roll-In Shower)

8.4 out of 10
Very good
(6 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Kitchen (1 King Bed with Sofa Bed)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Kitchen (1 King Bed with Sofa Bed)

9.6 out of 10
Exceptional
(24 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Kitchen (2 Queen Beds with Sofa Bed)

Coffee/tea maker

Suite, 1 Bedroom, Kitchen (2 Queen Beds with Sofa Bed)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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Interior detail
Crowne Plaza SHENANDOAH - WOODLANDS AREA by IHG
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  • Parking included
  • Free WiFi
  • Restaurant
4.5 out of 5, Wonderful, 1,001 reviews
The price is NZ$191
includes taxes & fees
18 Jan - 19 Jan 2026
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About the area

Shenandoah

Located in Shenandoah, Hyatt House The Woodlands / Shenandoah is in the entertainment district, within a 5-minute drive of Memorial Hermann and CHI St. Luke's Health–The Woodlands Hospital. .This hotel is 2.1 mi (3.5 km) from Woodlands Mall and 2.5 mi (4 km) from Market Street.

What's nearby

  • Woodforest National Bank Stadium and Natatorium - 12 min walk - 1.0 km
  • Woodforest Bank Stadium - 12 min walk - 1.0 km
  • Memorial Hermann - 1 min drive - 1.9 km
  • CHI St. Luke's Health–The Woodlands Hospital - 2 min drive - 2.3 km
  • Texas Children's Hospital The Woodlands - 2 min drive - 2.3 km

Getting around

  • George Bush Intercontinental Airport (IAH) - 27 min drive

Restaurants

  • ‪BRKTHROUGH Shenandoah - ‬12 min walk
  • ‪Pappadeaux Seafood Kitchen - ‬7 min walk
  • ‪Buffalo Wild Wings - ‬17 min walk
  • ‪Chuy's - ‬10 min walk
  • ‪BJ's Restaurant & Brewhouse - ‬13 min walk

About this property

Hyatt House The Woodlands / Shenandoah

Hotel with free breakfast, near Memorial Hermann
Hyatt House The Woodlands / Shenandoah offers 148 air-conditioned accommodations with safes and complimentary bottled water. Accommodations offer separate sitting areas. Flat-screen televisions are featured in guestrooms. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered once per stay and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.
Make yourself at home in one of the 148 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Don't miss out on the many recreational opportunities, including an outdoor pool, a hot tub, and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, a television in a common area, and a banquet hall.
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. A complimentary full breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include complimentary wired internet access, a 24-hour business center, and a 24-hour front desk. Planning an event in Shenandoah? This hotel has 1022 square feet (95 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
A complimentary full breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.
Hyatt House The Woodlands / Shenandoah has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • Fenced pool
  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (once per stay)

Business services

  • 1,022 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Lift (86 centimetre wide door)
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (36 centimetre high)

More

  • 5 floors
  • Banquet hall
  • Built in 2021
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 1 to May 1:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per pet, per stay (maximum USD 200 per stay), plus a one-time cleaning fee of USD 100
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 50 lbs per pet)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • 0.01 percent destination fee will be charged

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 100 per pet, per stay (maximum USD 200 per stay) plus USD 100 one-time cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hyatt House THE Woodlands shenandoah
Hyatt House The Woodlands / Shenandoah Hotel
Hyatt House The Woodlands / Shenandoah Shenandoah
Hyatt House The Woodlands / Shenandoah Hotel Shenandoah

Hyatt House The Woodlands / Shenandoah Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 689 out of 1008 reviews
Rating 8 - Good. 177 out of 1008 reviews
Rating 6 - Okay. 72 out of 1008 reviews
Rating 4 - Poor. 28 out of 1008 reviews
Rating 2 - Terrible. 42 out of 1008 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
good location
Stayed 2 nights in Sep 2025

10/10 Excellent

Di

Liked: Cleanliness, amenities, property conditions & facilities
nice facility
Stayed 1 night in Sep 2025

2/10 Terrible

Amanda

Business traveller
Disliked: Staff & service

Horrible experience and no empathy

I had issues with my arrival time and having to drive a 3-4 hour trip to get there after a long day of meeting and being up since 5 am. I asked for an exception to cancel based on being worried about falling asleep while driving and getting there beyond the time they start their audit for the night. They made it so difficult to work around this and finally worked with me on modifying the check in to the following day at 3 pm but would not allow the refund on the first night until the 2nd night was booked and would not allow me to book a refundable night for that day in case I had another hick up with the timing of my meetings. Upon check in at 9:30pm the hotel manager was at the desk and didn’t even both for checking or asking for my ID to verify I was who I said I was and happily charged my company credit card with out verifying my ID, which is a whole other issue in its self.
Stayed 1 night in Sep 2025

10/10 Excellent

Mark, Johns Island

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property with nice breakfast bar.
Stayed 1 night in Sep 2025

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was very helpful. Great Hotel all around.
Stayed 1 night in Sep 2025

10/10 Excellent

Melinda

Liked: Cleanliness
Stayed 1 night in Sep 2025

2/10 Terrible

Carlos

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Krystal

Stayed 1 night in Sep 2025

10/10 Excellent

Justin

Stayed 1 night in Aug 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Enrique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean! The only downside was the breakfast. It could be better!
Stayed 1 night in Sep 2025

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a little hot in my room so i didn’t sleep great. But I thought they made great use of space and I liked having a desk and couch in the room.
Stayed 1 night in Sep 2025

10/10 Excellent

Kermit

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept property.
Stayed 2 nights in Aug 2025

10/10 Excellent

Erica

Great. Clean, stayed one night
Stayed 1 night in Sep 2025

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bar could stay open later.
Stayed 1 night in Sep 2025

10/10 Excellent

Marysol

Stayed 2 nights in Sep 2025

10/10 Excellent

Karla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Delaney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great but there were kids screaming and running around at 12am
Stayed 1 night in Sep 2025

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Clean, friendly service, food and entertainment within walking distance.
Stayed 2 nights in Aug 2025

10/10 Excellent

Shelly

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is nice. Pool is nice. Rooms are clean. Nice TVs where you can connect and watch movies streamed from your phone. Pretty great quality, definitely worth the price.
Stayed 2 nights in Sep 2025

8/10 Good

Dustin

All good
Stayed 5 nights in Aug 2025

8/10 Good

Ashley

Stayed 2 nights in Aug 2025

10/10 Excellent

Noel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything about it! The hospitality and the cleanliness Heather and Tim were great
Stayed 1 night in Sep 2025

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Mercy

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay! The staff was nice and friendly, and it was quiet which allowed us to relax. Love the check out time too!
Stayed 2 nights in Aug 2025