Upon attempting to check in, I was informed that I could only access one of the two rooms because my 20-year-old daughter (the registered guest on the second room) had not yet arrived. This was an inconvenience, but I complied and proceeded to check into the first room.
When I entered the first room, I immediately discovered a live spider crawling inside the bed sheets, I have photographic evidence of this. The mini fridge was broken with exposed insulation, and the room showed clear signs of neglect, including spider webs under the beds, a hole in the wall, and dead insects near the bed. Most concerning, there was also a used shaver left on the nightstand, which is not only unsanitary but also extremely dangerous, especially with children present.
I immediately returned to the lobby and spoke with an employee named Nick, who offered to show me two alternate rooms. In the first of those, I found a lock of hair on the made bed, which I showed to him. His response that “sometimes housekeeping doesn’t do a good job and don’t want to clean” was unacceptable and unprofessional.
Due to the unsafe and unsanitary conditions, I had no choice but to leave and find alternate accommodations, despite it being 11 pm, for myself and my children, who were exhausted, hungry and cranky by this point.
This entire experience was deeply upsetting. Not only were your rooms uninhabitable but the service was unprofessional and rude. I do not recommend staying here ever