Staff was great. Despite the huge hotel very well organised.
It was our wedding weekend and we had three rooms for our families and us.
Our room was the standard plus and the extra was totally worth it. The hotel has two halves with the plus rooms in the newer area and felt like a different hotel. My brother had a standard double room and was very unlucky. First night of the three window didn’t close so was noisy and cold, they changed, second night they came back from the wedding and was full of water, machines inside, etc. The third room on three nights was ok.
However I must say the manager was excellent, they apologised and refunded a night.
They also provided on arrival a bottle of wine as congratulations for our day, which was a nice detail.
The breakfast is busy but good for the price but a lot cheaper if booked with the hotel room.
Location was amazing two mins from the British museum.
Overall an amazing stay great price for the area and amazing service. If you pay a bit extra for the standard plus I would recommend the hotel.