See all properties
Save

Crowne Plaza Knoxville Downtown University by IHG

3.5 star property

Photo gallery for Crowne Plaza Knoxville Downtown University by IHG

Interior entrance
Exterior
Exterior
Point of interest
Bar (on property)

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
401 W Summit Hill Dr, Knoxville, TN, 37902
  • Place, Market Square
    ‪1 min walk‬
  • Place, Tennessee Theatre
    ‪5 min walk‬
  • Place, Knoxville Convention Center
    ‪8 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪18 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Accessible (Mobility)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Double Beds, Accessible (Mobility)

9.6 out of 10
Exceptional
(19 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible (Mobility, Transfer Shower)

Eco-friendly toiletries, hair dryer, towels, soap

Room, 1 King Bed, Accessible (Mobility, Transfer Shower)

9.6 out of 10
Exceptional
(5 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds

9.6 out of 10
Exceptional
(97 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds, Accessible (Mobility, Transfer Shower)

Eco-friendly toiletries, hair dryer, towels, soap

Standard Room, 2 Double Beds, Accessible (Mobility, Transfer Shower)

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room

  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 Queen Bed with Sofa bed

Standard Room, 1 Queen Bed with Sofa bed

Standard Room, 1 Queen Bed with Sofa bed

9.8 out of 10
Exceptional
(27 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Premium Room, 1 King Bed (Top Floor)

In-room safe, desk, iron/ironing board, free cots/infant beds

Premium Room, 1 King Bed (Top Floor)

9.0 out of 10
Wonderful
(8 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(35 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 1 Bedroom

  • City view
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

  • City view
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Similar properties

Al fresco dining, open daily
Hilton Knoxville
Downtown Knoxville
  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
4.3 out of 5, Excellent, 1,975 reviews
The price is NZ$209
includes taxes & fees
25 May - 26 May
Hilton Knoxville

About the area

Knoxville

A stay at Crowne Plaza Knoxville Downtown University by IHG places you in the heart of Knoxville, within a 15-minute walk of University of Tennessee and Knoxville Convention Center. .This hotel is 1.4 mi (2.2 km) from Neyland Stadium and 1.5 mi (2.5 km) from Thompson–Boling Arena.

What's nearby

  • Market Square - 1 min walk - 0.2 km
  • Tennessee Theatre - 5 min walk - 0.4 km
  • World's Fair Park - 8 min walk - 0.7 km
  • Knoxville Convention Center - 8 min walk - 0.7 km
  • Sunsphere Tower - 9 min walk - 0.8 km

Getting around

  • McGhee Tyson Airport (TYS) - 20 min drive

Restaurants

  • ‪Stock & Barrel - ‬4 min walk
  • ‪Downtown Grill & Brewery - ‬4 min walk
  • ‪Tupelo Honey - ‬5 min walk
  • ‪Chivo Taqueria - ‬4 min walk
  • ‪Not Watson's Kitchen + Bar - ‬4 min walk

About this property

Crowne Plaza Knoxville Downtown University by IHG

Crowne Plaza Knoxville Downtown University by IHG offers 195 accommodations with safes and coffee/tea makers. 55-inch Smart televisions come with satellite channels.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Make yourself at home in one of the 195 guestrooms featuring microwaves and Smart televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature bathtubs or showers, complimentary toiletries, and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Enjoy recreational amenities such as an indoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Satisfy your appetite for lunch or dinner at the hotel's restaurant, Mahogany's Restaurant, or stay in and take advantage of the room service (during limited hours). Buffet breakfasts are served on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Knoxville? This hotel has 15670 square feet (1456 square meters) of space consisting of conference space and 10 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
Mahogany's Restaurant - This restaurant serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (USD 25 per day; includes in/out privileges)
  • Covered valet parking on site (USD 35 per night; includes in/out privileges)
  • Limited on-site valet and self parking
  • Wheelchair-accessible van parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 18.50 for adults and USD 8 for children
  • A restaurant

Restaurants on site

  • Mahogany's Restaurant

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • In-room cot
  • In-room microwave
  • Indoor pool
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 10 meeting rooms
  • 15,670 square feet of conference space
  • 24-hour business centre

Outdoors

  • Pool loungers
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 100% renewable energy
  • 12 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The following facilities are closed on Christmas Eve and Christmas Day:
  • Dining venue(s)
The following facilities are closed on Wednesday and Thursday:
  • Bar/lounge

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 50.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 18.5 for adults and USD 8.00 for children
  • Covered self parking fee: USD 25 per day (in/out privileges)
  • Covered valet parking fee: USD 35 per night (in/out privileges)
  • Pet fee: USD 40 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 6:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Hotel Knoxville Downtown University
Crowne Plaza Hotel University
Crowne Plaza Knoxville Downtown University
Crowne Plaza University

Crowne Plaza Knoxville Downtown University by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 761 out of 1001 reviews
Rating 8 - Good. 159 out of 1001 reviews
Rating 6 - Okay. 43 out of 1001 reviews
Rating 4 - Poor. 16 out of 1001 reviews
Rating 2 - Terrible. 22 out of 1001 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Erica

Stayed 1 night in Jan 2026

10/10 Excellent

Krista

Stayed 1 night in Jan 2026

8/10 Good

Kristie

Liked: Cleanliness, amenities, property conditions & facilities
Good location staff was very pleasant
Stayed 2 nights in Jan 2026

10/10 Excellent

Mei

Stayed 2 nights in Jan 2026

10/10 Excellent

Christee

Liked: Cleanliness, staff & service, amenities
Very friendly and helpful staff. Nice room and shower
Stayed 1 night in Jan 2026

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything was amazing!
Stayed 2 nights in Jan 2026

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service
We are repeat lodgers at the Crowne Plaza Knoxville. The staff was excellent and the room was very clean and comfortable. The bellman who was working at the time of our check in went out of his way to be helpful.
Stayed 3 nights in Jan 2026

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities
Yes very clean
Stayed 2 nights in Jan 2026

10/10 Excellent

Don

Liked: Cleanliness, amenities, property conditions & facilities
Lovely comfortable room
Stayed 2 nights in Jan 2026

10/10 Excellent

Kristie, Orange Park

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
The room was so clean! Pet friendly. Staff was amazing! Highly recommend
Stayed 1 night in Dec 2025

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, amenities
The room was excellent. The staff was super helpful. The food was great and the drinks were great. The parking was also excellent
Stayed 1 night in Jan 2026

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities
Beautiful hotel, great that it’s dog friendly, easy parking, very comfortable beds!
Stayed 1 night in Jan 2026

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything was amazing! Staff friendly, hotel spotless, lobby stocked with a gift shop & the restaurant was delicious! My kids said the burger was the best they’ve had! The breakfast was great and our service top notch! This was the best hotel experience we’ve had! We’ll be back even if it’s just for a meal.
Stayed 1 night in Jan 2026

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This place is a gem. Friendly staff. Great area. The restaurant was totally worth it. Property was clean. Amenities were great. Totally worth it!
Stayed 2 nights in Jan 2026

10/10 Excellent

Valarie

Liked: Cleanliness, staff & service, amenities
Loved the hotel! Staff very friendly. The location is the best! Garage parking is too high. The pool water was not warm and the pool room was freezing so when ypu get put of the pool its very cold. The gym was great. Great pet friendly place! Would stay again we just hate paying for high parking!
Stayed 2 nights in Jan 2026

10/10 Excellent

Camryn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room
Stayed 1 night in Dec 2025

10/10 Excellent

Steve, indianapolis

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel. Well maintained. Very nice workout area. Staff was friendly and helpful.
Stayed 1 night in Jan 2026

10/10 Excellent

James

Stayed 1 night in Jan 2026

10/10 Excellent

Walter selvasingh, Cypress

Stayed 2 nights in Dec 2025

10/10 Excellent

jeff

Liked: Cleanliness, amenities
From the initial interaction with Samara at the front Crown Plaza hotel check-in desk, everything was exceptional. She was friend and helpful, so kind and thoughtful covering all the details. From that point forward the entire stay was relaxing and enjoyable; rooms were clean and fresh, very comfortable for a celebration of my Mother’s 70th birthday! Thank you
Stayed 1 night in Dec 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2025

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities
Very Clean
Stayed 1 night in Dec 2025

4/10 Poor

Matthew

Liked: Staff & service
Breakfast was terrible. Loud noises and drunk people all night in the hallways. Barking dogs apparently are welcome at this hotel. However, the staff was friendly.
Stayed 2 nights in Dec 2025

10/10 Excellent

Tim

Liked: Cleanliness, property conditions & facilities
Everything was perfect. Best hotel in a long time. Great price too
Stayed 1 night in Dec 2025

10/10 Excellent

Simone

Stayed 1 night in Dec 2025