2/10 Terrible
Michael
Business traveller
30 Jul 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
"Frustrating Stay with a Disastrous Fire Alarm Experience"
While the two staff members on duty remained calm during the fire alarm, there wasn’t enough manpower to properly address the aftermath. Our floor was still wet in multiple areas, particularly in the bathroom, and the carpet was soaked in the first half of the room. The mop was left in the room, so the situation was not resolved. I was genuinely concerned about my husband or myself slipping and falling, especially in the bathroom where the floor was dangerously wet in most of the area. The wetness turned a simple return to the room into a major safety hazard. I mopped and used towels to dry the floor.
We only managed about an hour of sleep between the alarm going off and being evacuated. I had worked until 2 am, and the alarm sounded around 3 or 3:15 am. After being evacuated, we had to sit in our car with the fire truck lights flashing around us, making it impossible to sleep. We were then informed that our room had been inspected and that we could return at 6 am. Unfortunately, we had to be up by 7 am for an early doctor’s appointment. After all of that, I had to drive 3 hours back, sleep-deprived, making the trip even more exhausting.
We were not offered compensation for the discomfort and risk we had to deal with. Instead my husband was told the $50 deposit would be refunded and we would be sent a message where we could ask for a refund.
Michael
Stayed 1 night in Jun 2025
