4/10 Poor
Kimberly P.
29 Apr 2025
Liked: Cleanliness
Beautiful Location, But Laundry Appliances Ruined Personal Items — No Accountability
The unit is in a great location with beautiful views of the beach and ocean. It was clean and stocked with everything I needed for a short stay in Destin.However, my experience was negatively impacted by a serious issue: the washer or dryer in the unit damaged multiple items of my personal clothing. I ran a standard load of laundry the night before check-out, and every single item in the load with straps—two Vuori sports bras, a Target sports bra, and a swimsuit—was snapped or sliced. These were the only “delicate” items in the load, and all were damaged in exactly the same way (photos attached).I contacted the management company immediately. They responded by stating there was “no evidence” the appliances caused the damage. But the reality is this: the items were in perfect condition when they went in, and they came out damaged. No sharp objects were in the load, and it’s beyond coincidence that only the strapped garments were affected. Some issue with the washer or dryer clearly caused this.What makes this even more frustrating is the double standard. Guests are required to pay a refundable security deposit to cover any damage to the unit—which I completely understand. But when the unit damages a guest’s belongings, there is no responsibility taken. If I had damaged something in the condo, I doubt I’d get my deposit back (which, at the time of this review, still hasn’t been returned—though I expect it will be, as I left the unit in perfect condition).




Kimberly P.
Stayed 4 nights in Apr 2025