Japan winery accommodation

Excellent

Clean place and very quiet

At check-in we had a very bad experience. We were extremely tired and just wanted to rest, but we were told that the room we had booked was not available because the previous guest had extended their stay. We were told we might get a room on a lower floor the next day if it becomes available. The staff had very limited English, and the whole process took almost 2 hours, which was very frustrating especially late at night. We did not receive the room we originally booked and had to change rooms the next day to finally get the one we had reserved (higher floor with a view). On the positive side, once settled, the hotel itself was clean, the superior room size was good and comfortable, and the location was great—around 10 minutes walking to Dotonbori. The city view from the higher floor was beautiful and enjoyable. The room had a nice bathtub with hot water, and overall the stay became pleasant after the initial issue. However, the rooftop pool and jacuzzi were not working and could not be used during our stay. Overall, mixed experience: very disappointing and stressful check-in process, but good room, clean hotel, and great location afterward.

I wish the Godzilla terrace was open. The beds are very hard like a board. Great location in the heart of Shinjuku. Good access to subway and train. The limousine bus stop to and from the airport is one block away.

Everything was beautiful and convenient. The staff were amazing. Wish I could’ve had breakfast there but we were too busy exploring Tokyo. Will recommend this hotel. Felt right at home.

Very good customer service and clean room