North Carolina winery accommodation

Thanks for having me.

I was told by the reservation clerk that I booked a smoking room. When I showed him my reservation was indeed a non smoking he said he booked me in a 2 queen non smoking room in a smoking building. He did not tell me that I need my room key to advance the elevator to my room. I stood in there thinking I was stuck until someone from an upper floor advanced the elevator. A guest coached me on how to get to my room. Upon entering my room none of the lights would come on. I found housekeeping on the floor and they told me it was a master switch at the door for all the lights. Finally upon getting settled I went to use the restroom and there was left over urine and paper in the bowl.

The room was so spacious and clean!

Property was beautiful and well kept, like other sheraton properties I have stayed in. Staff was friendly and it felt safe and clean. The only issues I had, was the spectrum service in my room. It didn't work and the walls were very thin. I could hear the man coughing all night in the roommate to mine and could hear a dog barking in the middle of the night. Other than those 2 things, it was a great stay

Incredible hotel!!! The food was great at the restaurant with amazing views of the Smokey mountains. The spa is also amazing! Cannot recommend this hotel enough.

Top notch experience. Easy intake, friendly staff, room was so unique. Great spot on the beach where the resort is located. Could not ask for more.