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Harrah's Cherokee – A Caesars Rewards Destination

4.0 star property

Photo gallery for Harrah's Cherokee – A Caesars Rewards Destination

Bar (on property)
Room Type Assigned on Arrival
10 restaurants, breakfast, lunch, dinner served; Italian cuisine
Lobby
Indoor pool, seasonal outdoor pool

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Air-conditioning
  • Gym

Explore the area

View map
777 Casino Drive, Cherokee, NC, 28719
  • Place, Harrahs Cherokee Casino
    ‪2 min walk‬
  • Place, Cherokee Bear Zoo
    ‪19 min walk‬
  • Place, Oconaluftee Islands Park
    ‪4 min drive‬

Room options

View all photos for Mountain Premium Room 1 King Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Mountain Premium Room 1 King Non Smoking

8.6 out of 10
Excellent
(14 reviews)
  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Mountain Luxury Room 1 King Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Mountain Luxury Room 1 King Non Smoking

9.0 out of 10
Wonderful
(66 reviews)
  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed, Non Smoking (Soco)

Premium bedding, in-room safe, desk, laptop workspace

Luxury Room, 1 King Bed, Non Smoking (Soco)

8.6 out of 10
Excellent
(62 reviews)
  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Non Smoking (Soco)

Premium bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed, Non Smoking (Soco)

8.0 out of 10
Very good
(36 reviews)
  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Creek Premium Room 1 King Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Creek Premium Room 1 King Non Smoking

9.2 out of 10
Wonderful
(11 reviews)
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Creek Luxury Room 1 King Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Creek Luxury Room 1 King Non Smoking

9.0 out of 10
Wonderful
(30 reviews)
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Cherokee)

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Non Smoking (Cherokee)

9.4 out of 10
Exceptional
(73 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking (Cherokee)

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 2 Queen Beds, Non Smoking (Cherokee)

9.2 out of 10
Wonderful
(93 reviews)
  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Soco)

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Non Smoking (Soco)

8.4 out of 10
Very good
(17 reviews)
  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Smoking (Soco)

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Smoking (Soco)

8.6 out of 10
Excellent
(47 reviews)
  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Mountain Deluxe Room 1 King Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Mountain Deluxe Room 1 King Non Smoking

9.0 out of 10
Wonderful
(58 reviews)
  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Mountain Deluxe Room 2 Queens Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Mountain Deluxe Room 2 Queens Non Smoking

9.0 out of 10
Wonderful
(53 reviews)
  • 47 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Luxury Room, 2 Queen Beds, Smoking (Soco)

Premium bedding, in-room safe, desk, laptop workspace

Luxury Room, 2 Queen Beds, Smoking (Soco)

8.2 out of 10
Very good
(66 reviews)
  • 47 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Smoking (Soco)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Smoking (Soco)

8.4 out of 10
Very good
(60 reviews)
  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Room, 2 Queen Beds, Non Smoking (Soco)

Premium bedding, in-room safe, desk, laptop workspace

Luxury Room, 2 Queen Beds, Non Smoking (Soco)

8.8 out of 10
Excellent
(48 reviews)
  • 47 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Creek Deluxe Room 1 King Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Creek Deluxe Room 1 King Non Smoking

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Creek Deluxe Room 2 Queens Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Creek Deluxe Room 2 Queens Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Luxury Room, 1 King Bed, Non Smoking (Soco)

Premium bedding, in-room safe, desk, laptop workspace

Luxury Room, 1 King Bed, Non Smoking (Soco)

  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed, Non Smoking (Cherokee)

Premium bedding, in-room safe, desk, laptop workspace

Luxury Room, 1 King Bed, Non Smoking (Cherokee)

10.0 out of 10
Exceptional
(2 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Room, 2 Queen Beds, Non Smoking (Cherokee)

Premium bedding, in-room safe, desk, laptop workspace

Luxury Room, 2 Queen Beds, Non Smoking (Cherokee)

8.0 out of 10
Very good
(4 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Creek Room View 1 King Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Creek Room View 1 King Non Smoking

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Creek Room View 2 Queens Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Creek Room View 2 Queens Non Smoking

  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Mountain Room View 1 King Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Mountain Room View 1 King Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Mountain Room View 2 Queens Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Mountain Room View 2 Queens Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 47 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking (Creek)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Non Smoking (Creek)

  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking (Creek)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Non Smoking (Creek)

  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Non Smoking (Soco)

Premium bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed, Non Smoking (Soco)

  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Soca Premium Room 2 Queens Smoking

Premium bedding, in-room safe, desk, laptop workspace

Soca Premium Room 2 Queens Smoking

10.0 out of 10
Exceptional
(1 review)
  • 47 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Non Smoking (Cherokee)

Premium bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed, Non Smoking (Cherokee)

9.2 out of 10
Wonderful
(48 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Non Smoking (Cherokee)

Premium bedding, in-room safe, desk, laptop workspace

Premium Room, 2 Queen Beds, Non Smoking (Cherokee)

8.4 out of 10
Very good
(40 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Mountain Premium Room 2 Queens Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Mountain Premium Room 2 Queens Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 47 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Creek Luxury Room 2 Queens Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Creek Luxury Room 2 Queens Non Smoking

  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Mountain Luxury Room 2 Queens Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Mountain Luxury Room 2 Queens Non Smoking

  • 47 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Creek Premium Room 2 Queens Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Creek Premium Room 2 Queens Non Smoking

  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Soca Premium Room 2 Queens Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Soca Premium Room 2 Queens Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 47 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room Type Assigned on Arrival

Room Type Assigned on Arrival

Room Type Assigned on Arrival

9.4 out of 10
Exceptional
(14 reviews)
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

Similar properties

Exterior
Holiday Inn Express Hotel & Suites Cherokee / Casino by IHG
Cherokee
  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
4.3 out of 5, Excellent, 1,000 reviews
The price is NZ$199
includes taxes & fees
6 May - 7 May
Holiday Inn Express Hotel & Suites Cherokee / Casino by IHG

About the area

Cherokee

With a stay at Harrah's Cherokee – A Caesars Rewards Destination in Cherokee, you'll be in the mountains, just steps from Harrahs Cherokee Casino and a 4-minute drive from Santa's Land Family Theme Park and Zoo. .This casino hotel is 2.1 mi (3.3 km) from Museum of the Cherokee Indian and 2.6 mi (4.1 km) from Oconaluftee Indian Village.

What's nearby

  • Harrahs Cherokee Casino - 2 min walk - 0.2 km
  • Cherokee Bear Zoo - 19 min walk - 1.7 km
  • Oconaluftee Islands Park - 4 min drive - 3.1 km
  • Museum of the Cherokee Indian - 5 min drive - 4.1 km
  • Great Smoky Mountains National Park - 9 min drive - 7.4 km

Getting around

  • Asheville Regional Airport (AVL) - 68 min drive

Restaurants

  • ‪Wicked Weed Pub at Harrah’s Cherokee Casino - ‬1 min walk
  • ‪Guy Fieri's Cherokee Kitchen + Bar - ‬3 min walk
  • ‪Granny's Kitchen - ‬12 min walk
  • ‪Noodle Bar - ‬1 min walk
  • ‪Waffle House - ‬3 min drive

About this property

Harrah's Cherokee – A Caesars Rewards Destination

Harrah's Cherokee – A Caesars Rewards Destination offers 1108 accommodations with safes and coffee/tea makers. Beds feature premium bedding. Refrigerators and microwaves are provided. Bathrooms include complimentary toiletries and hair dryers.

Flat-screen televisions come with premium satellite channels and pay movies. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Mandara Spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Make yourself at home in one of the 1108 guestrooms featuring refrigerators and microwaves. Flat-screen televisions are provided for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After enjoying recreational amenities such as a nightclub and an indoor pool, a lucky night at the casino is the perfect end to the day. Additional features at this hotel include concierge services, an arcade/game room, and gift shops/newsstands. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Grab a bite at Gordon Ramsay Pub, one of the hotel's 10 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the 2 coffee shops/cafes. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Cooked-to-order breakfasts are available daily from 6:00 AM to 11:30 AM for a fee.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Cherokee? This hotel has 21000 square feet (1951 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:00 AM and 11:30 AM.
Gordon Ramsay Pub - This restaurant serves dinner only. Guests can enjoy drinks at the bar. Happy hour is offered.
Wicked Weed Smokehouse - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Brio Italian Grille - This restaurant specializes in Italian cuisine and serves breakfast, brunch, lunch, and dinner. Happy hour is offered. Open daily.
Guy Fierri's Kitchen - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
ESports Zone - This restaurant specializes in Italian cuisine and serves lunch and dinner. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transport

  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 11:30 AM for a fee: USD 10 to 25 per person
  • 10 restaurants
  • 2 coffee shops/cafes
  • A bar/lounge
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Brio Italian Grille
  • ESports Zone
  • Gordon Ramsay Pub
  • Guy Fierri's Kitchen
  • Wicked Weed Smokehouse

Things to do

  • 4,000 slot machines
  • 75 gaming tables
  • Arcade/game room
  • Casino (195,000 square foot of space)
  • Full-service spa
  • Gym
  • Indoor pool
  • Nightclub
  • Seasonal outdoor pool
  • Shopping

Family friendly

  • Arcade/game room
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping on request
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (21,000 square foot of space)
  • Meeting rooms

Outdoors

  • In the mountains
  • Picnic area
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Spa treatment rooms
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)

More

  • 21 floors
  • Designated smoking areas
  • Fireplace in lobby
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 6:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities will be closed during the winter:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 75 per accommodation, per night
  • Resort fee: USD 38.14 per accommodation, per night
The resort fee includes:
  • Fitness center access
  • Internet access
  • Pool access
  • Valet parking

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10.00 to 25.00 per person
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector

We should mention

The seasonal pool will be open from May to September
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Harrah's Cherokee Casino Resort
Harrah's Cherokee Casino
Harrah's Cherokee
Harrahs Cherokee Nc
Harrahs Cherokee Hotel
Harrahs Hotel Cherokee Nc
Cherokee Harrahs
Harrahs Casino Cherokee Nc
Harrahs Cherokee Casino Hotel
Harrah's Cherokee Casino
Harrah's Cherokee Casino Resort Hotel
Harrah's Cherokee Casino Resort Cherokee
Harrah's Cherokee Casino Resort Hotel Cherokee

Harrah's Cherokee – A Caesars Rewards Destination Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1941 out of 3280 reviews
Rating 8 - Good. 672 out of 3280 reviews
Rating 6 - Okay. 350 out of 3280 reviews
Rating 4 - Poor. 161 out of 3280 reviews
Rating 2 - Terrible. 156 out of 3280 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

4/10 Poor

Lameka

Stayed 2 nights in Jan 2026

10/10 Excellent

Michelle

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great quick trip for our daughters gymnastics meet!
Stayed 1 night in Jan 2026

2/10 Terrible

Lorisa

Liked: Cleanliness
Disliked: Staff & service, amenities
No food options, wrong room, event cancelled last minute
Stayed 1 night in Jan 2026

8/10 Good

Adam

Stayed 1 night in Jan 2026

10/10 Excellent

Marquiz

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Jan 2026

10/10 Excellent

Briana

Stayed 1 night in Jan 2026

8/10 Good

josh

Stayed 3 nights in Dec 2025

8/10 Good

Terry

Stayed 3 nights in Jan 2026

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, amenities
The room was clean but there what some white stuff splattered on the table between the beds. Staff were very friendly and welcoming.
Stayed 2 nights in Jan 2026

10/10 Excellent

suzanne

Stayed 1 night in Jan 2026

10/10 Excellent

Waymon

Stayed 2 nights in Jan 2026

10/10 Excellent

Kimberly

Stayed 2 nights in Jan 2026

8/10 Good

Amelia

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The overall stay was great just one night away. The room was ok, bathroom could use a deep clean the bath was not clean and floors where pretty gross. The bed was clean but a mix of sheets and no fitted sheet. But clean so i geuss tbats all we couls ask for.
Stayed 1 night in Jan 2026

8/10 Good

Chester

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean but could be renovated
Stayed 1 night in Jan 2026

6/10 Okay

Kathy, Stanfield

Travelled with partner
Liked: Amenities
The room as ok. Nothing special. Harrah's was very pricey for what it is.
Stayed 1 night in Jan 2026

10/10 Excellent

meredith

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities
We are reward members, but I had points to use on Expedia so we paid and redeemed through Expedia! They allowed us to use our points and were so nice! We have never experienced an issue here
Stayed 1 night in Jan 2026

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, property conditions & facilities
Clean room. Excellent service. Definitely coming back.
Stayed 1 night in Jan 2026

10/10 Excellent

Shelley

Stayed 1 night in Jan 2026

10/10 Excellent

Brett

Stayed 1 night in Jan 2026

10/10 Excellent

Fonda

Stayed 1 night in Oct 2025

10/10 Excellent

Emily

Stayed 1 night in Jan 2026

10/10 Excellent

Humberto

Liked: Cleanliness, amenities, property conditions & facilities
No problems
Stayed 2 nights in Jan 2026

4/10 Poor

Ali

Disliked: Amenities, property conditions & facilities
The valet was wonderful, always courteous and prompt. At check in I was not greeted at the check in counter, the clerk just said you can come up. You can hardly see them because the counter is so tall. The bell man that brought my bags, Benji, was very cordial and helpful. I was very disappointed at the Casino that you can only get 1 alcohol drink at a time, the bartender was very rude about it. I only seen 2 walk around waitresses during my 4 day stay. The last day at the Casino I went to the bar 2 bartenders, 1 told me to get back in line, very rude like, she was only taking payments, mind you she wasn't helping anyone. She ended up having to help me, which was unfortunate, Roe still had an attitude. All I wanted was a beer. I asked the housekeeper for fresh towels, needless to say, my room was not serviced the entire stay. I spoke with the front desk on departure, was informed that you had to request to have your room serviced, which I was not told at check in. I also called for a bellman 4 times without an answer. I took my bags out myself. This is supposed to be a first class resort, maybe Caesar's needs to school them on customer service if they want people to keep coming back and spending money. For the price you pay, everything should be included.
Stayed 2 nights in Jan 2026

10/10 Excellent

Kimberly

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and nicely decorated. Breakfast was delicious too!
Stayed 1 night in Jan 2026

4/10 Poor

Jacqueline

Disliked: Staff & service
Bed was terrible. Not comfortable at all maybe got 1 to 2 hours sleep. Sheets were stiff like they were starched. Wasnt told about alot of things like using the room card to use on elevators.etc. curtains were hard to open and close.Couldn't get them to close all the way.So we had lights, shining in all night
Stayed 1 night in Jan 2026