Compare Family Hotels in East Ridge

The staff was very helpful especially Ainsley at the Challet! Breakfast coffee bar and sweet rolls conveniently available in lobby. Room clean and stylish in decor. Paid parking close to lobby entrance.

When I went to check in, they informed us there their TVs were out. I started to cancel after seeing the parking lot and inside but it was so late I didn’t want to have to find another one. The staff was friendly but the conditions of the hotel was rough, opted out of breakfast after checking it out. With no tv, we could hear every noise including a light clicking by the headboard. Didn’t sleep well and the parking area did not feel safe.

A handful of staffers were very hospitable, but when IT assistance was needed in the pre-paid for Billiards room, upper management intervened & wanted to charge extra for their assistance. Also, everyone in our group was disappointed that there was no complimentary breakfast as originally offered and each guest was charged 10.00 per day plus tax for amenities we didn’t use and all thought the 30.00 per day charge for valet only parking was excessive.

Very nice place . I will book again soon.

Hotel is brand new basically so in very nice condition and awesome that the room had a mini kitchen. About my only complaint is the refrigerator didn't seem very cold and the ice maker was turned off. There were no instructions on how to turn it on or set the thermostat colder for the frig. Otherwise a very nice option, especially for the price. Much better than the Super 8 next door that is a complete dump.

Clean room