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Hotel Riu Guanacaste - All Inclusive

3.5 star property

Photo gallery for Hotel Riu Guanacaste - All Inclusive

Waterslide
1 bedroom, minibar, in-room safe, blackout curtains
Boating
Free daily buffet breakfast
On the beach, sun-loungers, beach towels, scuba diving

Reviews

7.6 out of 10
Good

Popular amenities

  • All-inclusive
  • Breakfast included
  • 24/7 front desk
  • Bar

Explore the area

Map
Sardinal de Carrillo, Playa Matapalo, Sardinal, Guanacaste
  • Diamante Eco Adventure Park
    ‪6 min walk‬
  • Coco Beach
    ‪36 min drive‬
  • Ocotal Beach
    ‪39 min drive‬
  • Liberia (LIR-Daniel Oduber Intl.)
    ‪52 min drive‬

Room options

View all photos for Double Room, Courtyard View (E)

1 bedroom, minibar, in-room safe, blackout curtains

Double Room, Courtyard View (E)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Deluxe Room (U)

  • Sleeps 4
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Double Room, Connecting Rooms, Garden View (L)

1 bedroom, minibar, in-room safe, blackout curtains

Standard Double Room, Connecting Rooms, Garden View (L)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, Connecting Rooms (L)

1 bedroom, minibar, in-room safe, blackout curtains

Standard Double Room, Connecting Rooms (L)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Room (U)

1 bedroom, minibar, in-room safe, blackout curtains

Superior Room (U)

  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Connecting Rooms, Ocean View (L)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Sea View (L)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite (L)

  • 66 sq m
  • Sleeps 2
  • 1 King Bed

Standard Room, Ocean View (U)

  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Deluxe Room, Pool View (B2C-US)

  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

View all photos for Superior Double Room, 2 Bedrooms (U)

1 bedroom, minibar, in-room safe, blackout curtains

Superior Double Room, 2 Bedrooms (U)

  • 30 sq m
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Deluxe Room (B2C-US)

  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

View all photos for Double Room, 2 Bedrooms (U)

1 bedroom, minibar, in-room safe, blackout curtains

Double Room, 2 Bedrooms (U)

  • 31 sq m
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Deluxe Room, Pool View (B2C-CA)

  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

Suite (U)

  • 66.1 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Connecting Rooms (ROH | C)

1 bedroom, minibar, in-room safe, blackout curtains

Double Room, Connecting Rooms (ROH | C)

  • 31 sq m
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

Family Suite, 2 Bedrooms (L)

  • 76 sq m
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Double Room, 2 Bedrooms, Ocean View (U)

  • 31 sq m
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Double Room, Connecting Rooms (C)

1 bedroom, minibar, in-room safe, blackout curtains

Superior Double Room, Connecting Rooms (C)

  • 31 sq m
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

Standard Double Room, Sea View (E)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (L)

  • 66 sq m
  • Sleeps 2
  • 1 King Bed

Double Room, Connecting Rooms, Ocean View (C)

  • 31 sq m
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

Family Room, 2 Bedrooms (Superior | B2C-US)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Family Room, 2 Bedrooms, Pool View (Superior | B2C-US)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

View all photos for Double Room, Garden View (L)

1 bedroom, minibar, in-room safe, blackout curtains

Double Room, Garden View (L)

  • 17 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Room (L)

  • 38 sq m
  • Sleeps 4
  • 1 Double Bed and 1 King Bed

Family Suite, 2 Bedrooms (B2C-US)

  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Family Room (B2C-US)

  • Sleeps 4
  • 1 Double Bed and 1 King Bed

Family Room, 2 Bedrooms, Pool View (Superior | B2C-CA)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Deluxe Room (B2C-CA)

  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

Family Room, 2 Bedrooms (Superior | B2C-CA)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Family Suite, 2 Bedrooms (B2C-CA)

  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Double Room, 2 Bedrooms, Ocean View (B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Family Room (B2C-CA)

  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

Double Room, 2 Bedrooms (ROH | B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (B2C-US)

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Double Room (B2C-US)

1 bedroom, minibar, in-room safe, blackout curtains

Double Room (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite (B2C-CA)

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Suite, Jetted Tub, Ocean View (U)

  • 66 sq m
  • Sleeps 2
  • 1 King Bed

Standard Room, Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (B2C-CA)

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Suite (B2C-US)

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Double Room, 2 Bedrooms (B2C-US)

1 bedroom, minibar, in-room safe, blackout curtains

Superior Double Room, 2 Bedrooms (B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Superior Room (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms (U)

  • 75 sq m
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Suite, Jetted Tub, Ocean View (E)

  • 66 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room (U)

1 bedroom, minibar, in-room safe, blackout curtains

Double Room (U)

  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Family Room (U)

  • 38 sq m
  • Sleeps 4
  • 1 Double Bed and 1 King Bed

Family Suite, 2 Bedrooms (C)

  • 76 sq m
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Suite (E)

  • 66 sq m
  • Sleeps 2
  • 1 King Bed

Suite (C)

  • 66 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Family Room, 2 Bedrooms, Pool View (Superior | L)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Deluxe Room (C)

  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

Deluxe Room, Pool View (C)

  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

Suite, Jetted Tub, Ocean View (C)

  • 66 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Family Room, 2 Bedrooms (Superior | C)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Family Room (C)

  • 37 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Family Room, 2 Bedrooms, Pool View (Superior | C)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

View all photos for Double Room (ROH | C)

1 bedroom, minibar, in-room safe, blackout curtains

Double Room (ROH | C)

  • 31 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Deluxe Room, Pool View (U)

  • Sleeps 4
  • 1 King Bed OR 1 Queen Bed

Family Room, 2 Bedrooms (Superior | U)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Family Room, 2 Bedrooms, Pool View (Superior | U)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

View all photos for Double Room (E)

1 bedroom, minibar, in-room safe, blackout curtains

Double Room (E)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Double Room (C)

1 bedroom, minibar, in-room safe, blackout curtains

Superior Double Room (C)

  • 31 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Deluxe Room (L)

  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

Deluxe Room, Pool View (L)

  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

View all photos for Double Room (L)

1 bedroom, minibar, in-room safe, blackout curtains

Double Room (L)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Ocean View (C)

  • 31 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Family Room, 2 Bedrooms (Superior | L)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Family Room (& Friends | U)

  • Sleeps 5
  • 1 King Bed and 1 Double Bed

Superior Double Room (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Family Room, Garden View (& Friends | U)

  • Sleeps 5
  • 1 King Bed and 1 Double Bed

Double Room, Connecting Rooms, Ocean View (B2C-CA)

  • Sleeps 8
  • 1 King Bed and 2 Double Beds

Standard Double Room, Ocean View (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Double Room, Connecting Rooms (B2C-CA)

1 bedroom, minibar, in-room safe, blackout curtains

Superior Double Room, Connecting Rooms (B2C-CA)

  • Sleeps 8
  • 1 King Bed and 2 Double Beds

Double Room, Connecting Rooms (ROH | B2C-CA)

  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Double Room (ROH | B2C-CA)

1 bedroom, minibar, in-room safe, blackout curtains

Double Room (ROH | B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room (Swim up | U)

  • Sleeps 2
  • 1 King Bed

Suite, Ocean View (U)

  • Sleeps 2
  • 1 King Bed

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About the area

El Ocotal

With a stay at Hotel Riu Guanacaste - All Inclusive in Sardinal, you'll be on the beach, just a 2-minute walk from Diamante Eco Adventure Park and 8 minutes by foot from Playa Matapalo. .This all-inclusive property is 12.9 mi (20.8 km) from Coco Beach and 10.2 mi (16.4 km) from Playa Potrero.

What's nearby

  • Diamante Eco Adventure Park - 6 min walk - 0.6 km
  • Playa Potrero - 32 min drive - 17.4 km
  • Coco Beach - 36 min drive - 23.0 km
  • Ocotal Beach - 39 min drive - 24.4 km
  • Bahia Pez Vela Beach - 45 min drive - 25.8 km

Getting around

  • Daniel Oduber Intl. Airport (LIR) - 53 min drive

Restaurants

  • ‪Restaurante Arenal - ‬9 min walk
  • ‪Restaurante Ocotal - ‬9 min walk
  • ‪Sports Bar - ‬9 min walk
  • ‪Restaurante Liberia - ‬9 min walk
  • ‪Restaurante Papagayo - ‬6 min walk

About this property

Hotel Riu Guanacaste - All Inclusive

Family-friendly fun on the beach, with 3 outdoor pools
Hotel Riu Guanacaste - All Inclusive offers 701 accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. Flat-screen televisions come with satellite channels.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Sardinal property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

An indoor tennis court, a health club, and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has 8 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy.
Make yourself at home in one of the 701 guestrooms featuring minibars and flat-screen televisions. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers.
Pamper yourself with a visit to the spa, which offers massages and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, a nightclub, and a complimentary water park. Additional amenities at this property include complimentary wireless internet access, gift shops/newsstands, and a hair salon.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Satisfy your appetite with international cuisine at Liberia, one of the property's 5 restaurants. Relax with a refreshing drink from the poolside bar or one of the 5 bars/lounges. A complimentary buffet breakfast is served daily from 7 AM to 10 AM.

Featured amenities include limo/town car service, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7 AM and 10 AM.
Liberia - Overlooking the ocean and pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Furama - This restaurant specializes in Asian cuisine and serves dinner only.
La Toscana - This restaurant specializes in Italian cuisine and serves dinner only.
Tucan - This restaurant specializes in international cuisine and serves dinner only.
Ocotal Steak House - This poolside restaurant serves dinner only. Reservations are required.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Room service during certain hours
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Volleyball

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 10 AM
  • 5 bars/lounges
  • 5 restaurants
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Furama
  • La Toscana
  • Liberia
  • Ocotal Steak House
  • Tucan

Things to do

  • 3 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free water park
  • Full-service spa
  • Health club
  • Indoor tennis court
  • Kayaking
  • Nightclub
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Waterslide
  • Windsurfing

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free water park access
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool umbrellas

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 6 floors
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 2 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

All Inclusive Guanacaste
Guanacaste All Inclusive
Guanacaste Riu
Riu Guanacaste
Riu Guanacaste All Inclusive
Riu Guanacaste All Inclusive El Ocotal
Riu Guanacaste El Ocotal
Hotel Riu Guanacaste All Inclusive El Ocotal
Hotel Riu Guanacaste All Inclusive
Riu Guanacaste All Inclusive All-inclusive property El Ocotal
Riu Guanacaste All Inclusive All-inclusive property
Riu Guanacaste Inclusive Ocot
Riu Guanacaste All Inclusive
Hotel Riu Guanacaste - All Inclusive Sardinal
Hotel Riu Guanacaste - All Inclusive All-inclusive property

Hotel Riu Guanacaste - All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 567 out of 1487 reviews
Rating 8 - Good. 398 out of 1487 reviews
Rating 6 - Okay. 275 out of 1487 reviews
Rating 4 - Poor. 119 out of 1487 reviews
Rating 2 - Terrible. 128 out of 1487 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

2/10 Terrible

michael allen

Travelled with partner
Disliked: Cleanliness, amenities
there are two Riu hotels next to each other this one is old and run down. outlets falling out of the wall. Garbage all over the grounds. all inclusive hotel its one of the worst that I have been to.
Stayed 8 nights in Jan 2025

8/10 Good

Laura, Castlegar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Riu Guanacaste All-Inclusive Resort provides excellent service, clean and spacious rooms, and a beautiful setting. Our room in the quiet new building was ideal for relaxation, though the long walk to the beach and bars might not suit those with mobility challenges. The mini-fridge was restocked every two days, and we had no issues using the in room safe. Meals were fresh and flavorful, even at the buffets, and the drinks were great. The pools were warm, like bath water, and the ocean offered warm swimming conditions with occasional large waves. A major highlight was the wildlife—howler monkeys were abundant in the trees, and gentle capuchins even took fruit from our hands. Excursions required travel, with most over an hour away. However, the Diamonte Eco Adventure Park was just 10 minutes by bus, and the water taxi to Playa de Coco offered a unique experience, despite the challenge of docking boats amid waves and riptides. The Monkey Bar, a 10-minute walk along the beach, was a must-see with plentiful and friendly monkeys, though better trail signage would be helpful. Entertainment catered to children, making it great for families but less so for adults seeking variety. The resort is somewhat isolated, and the air conditioning didn’t meet North American standards, so bringing a fan is recommended. Overall, Riu Guanacaste is a fantastic choice for families, couples, or adventurers seeking relaxation and memorable wildlife experiences.
Stayed 7 nights in Mar 2025

10/10 Excellent

Isaac

Travelled with family
Liked: Cleanliness, staff & service, amenities
The air conditioning in rooms are terrible and almost all fans around the lobby and theater doesn’t work.
Stayed 7 nights in Mar 2025

10/10 Excellent

Brett Howard, Pleasant Hill

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food, great service. Rooms were nice but the step in bathtub needs to go. Drinks were somewhat watered down. Air conditioning worked great.
Stayed 9 nights in Feb 2025

2/10 Terrible

Karen

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
HORRIBLE EXPERIENCE!!! Not a 5 star resort. dinning very limited. No reservations policy, had to make a 1 hour line to have one decent meal- the rest of the time I had to eat a the same buffet. Which at least was good but it’s the same food customer service IS HORRIBLE. employees are not attentive at all. WILL NEVER DO THIS AGAIN.
Stayed 4 nights in Mar 2025

6/10 Okay

Wanjiku

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nightly entertainment was great! Food and service were below average. Food very repetitive. Lunch buffet is honestly terrible. Staff overworked and impersonal. Daytime entertainment was lackadaisical and beach is uninspired. Elevators are permanently broken. Toilet always smelled. We had to close the door consistently and air out the room everyday to get rid of smell. Beds were rocks. My shoulders are still in pain. Very disappointed in this resort. Won't be back.
Stayed 5 nights in Feb 2025

10/10 Excellent

Ane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good food
Stayed 14 nights in Feb 2025

10/10 Excellent

Nataraj

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The amenities at the property was one the highlights of the visit. It is an all-inclusive resort with plenty of dining options. One of the biggest pools I have seen, There is also a water park for kids to enjoy.
Stayed 5 nights in Mar 2025

10/10 Excellent

Eliana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly.
Stayed 5 nights in Mar 2025

8/10 Good

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities
We like to go to bed early but we’re unable to sleep until music ended at 11:00pm. Would have preferred a room not facing courtyard if you have them. Otherwise liked the resort.
Stayed 7 nights in Mar 2025

2/10 Terrible

Cynthia Demetra

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
March 15, 2025 Riu Management: I’m writing to address our recent vacation stay at the Riu Guanacaste of which we choose to return to since our first trip approximately ten years ago since we loved it so much and had such a pleasant time. Unfortunately, this time around we were note so happy and very upset with our return. Housekeeping treated us putting it blunting awful. We had to ask everyday for our room to be cleaned upon coming back from the pool at the end of a day. We thought ok one day, but it became each day. Then when one day they did do it, they put the wet bath mat back instead of a clean dry one. When the young pool staff came around asking for input to guest and we gave our input on the housekeeping we found it to get worst as the week went on. One day we came back on the green clean up card was off and the red do not disturb was put on, the neighboring guest said she saw housekeeping do that. We noticed our patio door was unlocked and I know I always checked that this was locked before we left all the time because I did not like being on ground level. Front desk managers were not very nice nor helpful either. We were not very pleased at all with their responses telling us staff if they see a door open, safe open or patio door open they will not clean. To us, this was clearly a self-set up to not have to clean at this point as the neighboring guest clearly so this done and told us so. Later to find in speaking with other guest, same issues were happe
Stayed 7 nights in Mar 2025

10/10 Excellent

Lana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
This colonial style hotel in the middle of wild nature. What could be better?
Stayed 10 nights in Feb 2025

10/10 Excellent

Jane Louise

Liked: Staff & service, property conditions & facilities
Beautiful place
Stayed 6 nights in Feb 2025

10/10 Excellent

Krystyna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 10 nights in Jan 2025

4/10 Poor

Shawn M

Travelled with family
Disliked: Staff & service
The food staff was very rude. No reservation, first come first serve. Staff was rude and after waiting for an hour for dinner, they said to wait in lobby. Tried to fix mistake after going to front desk. They made reservation 2 days later, when we arrived staff was again rude out said with an attitude, oh you're in the corner and pointed, didn't even bother walking us to table. Spending a lot of money, will never return to rui resort. They need to take school for manners and class. Never again. Don't bother with this resort. Shops at resort are way overpriced. 50.00 for sunscreens. Food not worth it
Stayed 10 nights in Feb 2025

10/10 Excellent

Noel Alberto

Liked: Cleanliness, staff & service, amenities
Stayed 5 nights in Feb 2025

10/10 Excellent

Christian, Heredia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place for families, Dinner options are excellent, first-come first-serve, buffet not so good except for breakfast
Stayed 3 nights in Mar 2025

6/10 Okay

MICHAEL

Rooms are out dated faucets were badly rusted little 32in TV

6/10 Okay

Stephanie Crawford

Stayed 3 nights in Mar 2025

6/10 Okay

Claude

Travelled with partner
Liked: Cleanliness, staff & service, amenities
During my stay the 1st night room lost power. call service desk to report and they had someone come and repair. out for about 2 hrs.Last night in room lost power again due to transformer maintenance. out for about an hour.

6/10 Okay

DANESSA LYNN

Stayed 7 nights in Feb 2025

6/10 Okay

DANESSA LYNN

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
We have stayed at Riu resorts before so we were really excited to be staying at another, but this place was very underwhelming. The food was okay, the distance from the new part of resort and to the beach was annoying. There was a ton of construction taking place and it was very loud at all times of the day. Specially during breakfast...Staff was fine, but nothing over the top. Overall I would not stay at this particular Riu again.

6/10 Okay

Matthew

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff was great food was good could always find something @ buffet construction all day loud and the way dinning was set up in restaurants was awful had to wait in line @4:30 to get a table @6 pmsome restaurants were closed so its only most night and no late night options overall
Stayed 7 nights in Feb 2025