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Hotel Riu Guanacaste - All Inclusive

3.5 star property

Photo gallery for Hotel Riu Guanacaste - All Inclusive

Aerial view
Creator video
Aerial view
Lobby sitting area
7 bars/lounges, 3 swim-up bars, poolside bar

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast included
  • All-inclusive
  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View map
Sardinal de Carrillo, Playa Matapalo, Sardinal, Guanacaste
  • Place, Playa Matapalo
    ‪6 min walk‬
  • Place, Diamante Eco Adventure Park
    ‪6 min walk‬
  • Place, Coco Beach
  • Airport, Liberia (LIR-Daniel Oduber Intl.)
    ‪94 min drive‬

Room options

Double Room (L)

  • 30 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Double Room (E)

8.0 out of 10
Very good
(1 review)
  • 29 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Sea View (L)

  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Superior Room (E)

  • 29 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Double Room, Garden View (B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Double Room, Ocean View (B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Double Room (B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Double Room (ROH | C)

8.6 out of 10
Excellent
(14 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Superior Double Room (C)

10.0 out of 10
Exceptional
(1 review)
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Standard Double Room, Ocean View (C)

8.8 out of 10
Excellent
(3 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Family Suite, 2 Bedrooms (C)

10.0 out of 10
Exceptional
(1 review)
  • 72 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Family Suite, 2 Bedrooms (U)

  • 72 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Double Room, Garden View (L)

  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms (L)

  • 71 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Standard Room, Ocean View (E)

  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms (B2C-US)

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Double Room, 2 Bedrooms (U)

  • 31 sq m
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Superior Double Room, 2 Bedrooms (U)

  • 29 sq m
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Double Room, Connecting Rooms (ROH | C)

  • 30 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Superior Double Room, Connecting Rooms (C)

  • 30 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Superior Double Room (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Double Room, Connecting Rooms, Garden View (B2C-CA)

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Double Room, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Double Room (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Double Room, Connecting Rooms (B2C-CA)

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Family Suite, 2 Bedrooms (B2C-CA)

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Double Room, 2 Bedrooms, Garden View (B2C-US)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Double Room, 2 Bedrooms (B2C-US)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Deluxe Room (U)

  • 38 sq m
  • Sleeps 4
  • 1 King Bed OR 1 Queen Bed

Deluxe Room, Pool View (U)

7.4 out of 10
Good
(3 reviews)
  • 38 sq m
  • Sleeps 4
  • 1 King Bed OR 1 Queen Bed

Family Room, 2 Bedrooms (Superior | U)

8.0 out of 10
Very good
(1 review)
  • 58 sq m
  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Family Room, 2 Bedrooms, Pool View (Superior | U)

  • 57 sq m
  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Deluxe Room (L)

  • Sleeps 4
  • 1 King Bed OR 1 Queen Bed

Deluxe Room, Pool View (L)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 1 Queen Bed

Family Room, 2 Bedrooms (Superior | L)

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Family Room, 2 Bedrooms, Pool View (Superior | L)

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Deluxe Room (C)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 1 King Bed OR 1 Queen Bed

Deluxe Room, Pool View (C)

  • Sleeps 4
  • 1 King Bed OR 1 Queen Bed

Family Room, 2 Bedrooms (Superior | C)

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Family Room, 2 Bedrooms, Pool View (Superior | C)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Standard Double Room, Connecting Rooms (L)

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Connecting Rooms, Garden View (L)

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Deluxe Room, Pool View (B2C-US)

  • Sleeps 4
  • 1 King Bed OR 1 Queen Bed

Deluxe Room (B2C-US)

  • Sleeps 4
  • 1 King Bed OR 1 Queen Bed

Deluxe Room, Pool View (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 1 Queen Bed

Deluxe Room (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 1 Queen Bed

Family Room, 2 Bedrooms, Pool View (Superior | B2C-CA)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Family Room, 2 Bedrooms (Superior | B2C-CA)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Family Room, 2 Bedrooms, Pool View (Superior | B2C-US)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Family Room, 2 Bedrooms (Superior | B2C-US)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Double Room (Swim up | U)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, Ocean View (U)

  • Sleeps 2
  • 1 King Bed

Family Room (& Friends | U)

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

Family Room, Garden View (& Friends | U)

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

Double Room (Swim up | B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Family Room, Garden View (& Friends | B2C-US)

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

Family Room (& Friends | B2C-US)

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

Suite, Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Double Room (ROH | Kid Free | C)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Superior Double Room ( Kid Free | C)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Double Room (Swim up | C)

  • Sleeps 2
  • 1 King Bed

Suite, Ocean View (C)

  • Sleeps 2
  • 1 King Bed

Family Room (& Friends | C)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

Family Room, Garden View (& Friends | C)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

Double Room (Swim up | B2C-CA)

  • Sleeps 2
  • 1 King Bed

Family Room, Garden View (& Friends | B2C-CA)

  • Sleeps 5
  • 1 King Bed

Family Room (& Friends | B2C-CA)

  • Sleeps 5
  • 1 King Bed

Suite, Ocean View (B2C-CA)

  • Sleeps 2
  • 1 King Bed

Superior Double Room (Kids Free | B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Double Room (Kids Free | B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Family Room, Garden View (& Friends | L)

  • Sleeps 5
  • 1 King Bed and 1 Double Bed

Family Room (& Friends | L)

  • Sleeps 5
  • 1 King Bed and 1 Double Bed

Double Room (Swim up | L)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (L)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms (E)

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Deluxe Room (E)

  • Sleeps 4
  • 1 King Bed OR 1 Queen Bed

Deluxe Room, Pool View (E)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 1 Queen Bed

Family Room, 2 Bedrooms (Superior | E)

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Family Room, 2 Bedrooms, Pool View (Superior | E)

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Standard Double Room, Connecting Rooms (E)

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Superior Double Room, 2 Bedrooms (E)

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Family Room, Garden View (& Friends | E)

  • Sleeps 5
  • 1 King Bed and 1 Double Bed

Family Room (& Friends | E)

  • Sleeps 5
  • 1 King Bed and 1 Double Bed

Double Room (Swim up | E)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (E)

  • Sleeps 2
  • 1 King Bed

Family Room -5 guests-

  • 72 sq m
  • Sleeps 5

Room Standard

  • 31 sq m
  • Sleeps 4

Double Room Standard with Garden View

  • 31 sq m
  • Sleeps 4

Double Room Standard with Sea View

  • 31 sq m
  • Sleeps 4

Room Standard

  • 38 sq m
  • Sleeps 3

Room Standard with Pool View

  • 38 sq m
  • Sleeps 3

Family Room -5 guests- Superior

  • 58 sq m
  • Sleeps 5

Family Room -5 guests- Superior with Pool View

  • 58 sq m
  • Sleeps 5

Superior Room (U)

  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Standard Room, Ocean View (U)

7.4 out of 10
Good
(41 reviews)
  • 30 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Double Room (U)

7.8 out of 10
Good
(166 reviews)
  • 30 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Similar properties

About the area

El Ocotal

With a stay at Hotel Riu Guanacaste - All Inclusive in Sardinal, you'll be on the beach, just a 2-minute walk from Diamante Eco Adventure Park and 8 minutes by foot from Playa Matapalo. .This all-inclusive property is 12.9 mi (20.8 km) from Coco Beach and 10.2 mi (16.4 km) from Playa Potrero.

What's nearby

  • Playa Matapalo - 6 min walk - 0.6 km
  • Diamante Eco Adventure Park - 6 min walk - 0.6 km

Getting around

  • Daniel Oduber Intl. Airport (LIR) - 53 min drive

Restaurants

  • ‪Restaurante Ocotal - ‬9 min walk
  • ‪Coconut Pool Bar - ‬8 min walk
  • ‪Restaurante La Toscana - ‬9 min walk
  • ‪Restaurante Arenal - ‬9 min walk
  • ‪Restaurante Liberia - ‬9 min walk

About this property

Hotel Riu Guanacaste - All Inclusive

Hotel Riu Guanacaste - All Inclusive offers 1041 accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. Flat-screen televisions come with satellite channels.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Sardinal property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

An indoor tennis court, a health club, and a complimentary water park with waterslides are featured at the property. 6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has 8 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy.
Make yourself at home in one of the 1041 guestrooms featuring minibars and flat-screen televisions. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages and facials. You're sure to appreciate the recreational amenities, which include 6 outdoor pools, a nightclub, and a complimentary water park. Additional amenities at this property include complimentary wireless internet access, gift shops/newsstands, and a hair salon.
Satisfy your appetite with international cuisine at Liberia, one of the property's 7 restaurants. When you are in need of a refreshing drink, visit the poolside bar or one of 7 bars/lounges, or 3 swim-up bars. A complimentary buffet breakfast is served daily from 7 AM to 10 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7 AM and 10 AM.
Liberia - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Papagayo - This restaurant serves breakfast and dinner. Open daily.
Furama - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Agave - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Steak House - This restaurant serves dinner only. Reservations are required. Open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Volleyball
Kids club

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 10 AM
  • 3 swim-up bars
  • 7 bars/lounges
  • 7 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Agave
  • Furama
  • Liberia
  • Papagayo
  • Steak House

Things to do

  • 6 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free water park
  • Full-service spa
  • Health club
  • Indoor tennis court
  • Kayaking
  • Nightclub
  • Playground
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Waterslide
  • Windsurfing

Family friendly

  • 6 outdoor pools
  • Children's pool
  • Free water park access
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool umbrellas

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 6 floors
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 2 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property

Property is also known as

All Inclusive Guanacaste
Guanacaste All Inclusive
Guanacaste Riu
Riu Guanacaste
Riu Guanacaste All Inclusive
Riu Guanacaste All Inclusive El Ocotal
Riu Guanacaste El Ocotal
Hotel Riu Guanacaste All Inclusive El Ocotal
Hotel Riu Guanacaste All Inclusive
Riu Guanacaste All Inclusive All-inclusive property El Ocotal
Riu Guanacaste All Inclusive All-inclusive property
Riu Guanacaste Inclusive Ocot
Riu Guanacaste All Inclusive
Hotel Riu Guanacaste - All Inclusive Sardinal
Hotel Riu Guanacaste - All Inclusive All-inclusive property

Hotel Riu Guanacaste - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 525 out of 1327 reviews
Rating 8 - Good. 339 out of 1327 reviews
Rating 6 - Okay. 253 out of 1327 reviews
Rating 4 - Poor. 105 out of 1327 reviews
Rating 2 - Terrible. 105 out of 1327 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Sheila ANN

Liked: Cleanliness, amenities, property conditions & facilities
I was here 12/05/25-12/13/25 the staff were great they just renovated and the resort is beautiful, rooms are very nice, food great
Stayed 7 nights in Dec 2025

8/10 Good

Sahil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2025

10/10 Excellent

Nehemie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2025

4/10 Poor

Breanna

Stayed 4 nights in Dec 2025

8/10 Good

Lamar

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Slides were fun! Rooms were fully renovated but had a sewer smell throughout our stay.
Stayed 5 nights in Nov 2025

10/10 Excellent

Joyce Marie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Food was delicious. Entertainment could of been better but overall, a good stay
Stayed 4 nights in Dec 2025

2/10 Terrible

Mehdi

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
The only positive thing about this hotel is that it was recently renovated. The food was terrible. About 50% of the staff were nice and polite, 30% were acceptable, but the remaining 20% were very rude. The hotel also used many cheap cost-cutting measures. For example, the only decent restaurant—the steakhouse—was open every other night, and guests had to line up from 4:30 p.m. just for a chance to get a table. Overall, this was by far the worst hotel experience I have ever had.
Stayed 5 nights in Dec 2025

6/10 Okay

pierre

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
1- room was great but the towels smell bad. 2- staff at the bars are cold and border line rude. Not very pleasant. Maybe that's why they don't get tips. Staff at the restaurants and buffets are great. 3- amenities are great but they could play some music through out the resort would be nice. 4- the restaurants don't take reservations so we have to line up for 45min/1 hour and they limit to 200 people for dinner and anything more they won't accept it.. bummer Over all it was good but it doesn't live up to the Riu brand.
Stayed 5 nights in Dec 2025

4/10 Poor

arash

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Limited restaurants with long waiting list. The steakhouse was open only two nights in five night stay. First night we had to stay 45 min earlier in line up to get buzzer at 6 pm and wating another hour and half to get sits. Second night we couldn't even get registered in wating list. There is seriously lack of food with decent quality of beef meat in all restaurants and buffet as well.It's absolutely waste of $5000 CAD for two adults and a kid!!!
Stayed 5 nights in Dec 2025

8/10 Good

Wade

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
My complaints are minimal. No atm on site so you either have to leave the resort to get some or just plan to bring more then you think you need. Restaurants are the worst….in the sense that if you don’t wait on line 2 hours before they open to get a seat then don’t bother wasting your time waiting on line. Waited in line for 45 min for the host to quietly tell people individually they were no longer taking names, in between seating people on the list instead of just making one announced to save everyone time waiting on line. Wasted a lot of time for absolutely no reason. Kinda ruined the flow of the night for me Place was beautiful tho
Stayed 7 nights in Dec 2025

10/10 Excellent

Rebecca Suzanne

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful experience, Room so clean Staff very nice Everything was so special
Stayed 6 nights in Dec 2025

10/10 Excellent

Rosa Viviana

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is beautiful. However there are a few
Stayed 9 nights in Nov 2025

4/10 Poor

Josue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived 730 pm on a weekday so our check in time was quick, maybe 15 mins or so (same can’t be said if you are afternoon arrival). Need to be in line for steakhouse by 515 pm at the latest. Buffet food was mediocre but gets the job done for all inclusive purposes. Dining hall clean and organized. Staff helpful and timely. Alcoholic drinks are sugary and watered down but you can counter this by asking for shots or beer. Overall, I’m glad we were by the beach and enjoyed an all inclusive experience in a country we haven’t been to, but I wouldn’t return here again nor would I encourage friends/family to stay here.
Stayed 3 nights in Dec 2025

8/10 Good

Jose Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice, helpful, and friendly. The food was great at all the restaurants, except for the steak at the steak house. We ate there twice and both times it was very chewy like it was not ribeye steak. Another minor disappointment was the sewer smell in the bathroom, despite being cleaned often. Almost, like there wasn't a good barrier (P-trap) in the pipes to keep the smell out. My family occupied three rooms, and it was the same in all the rooms. Other customers we spoke to had the same experience. Also, there wasn't a vent in the bathrooms, so after showering there was a lot of moisture on the walls. One of our rooms already has some mold on the ceiling area above the shower. It puzzles me how this was over looked during the renovations. Despite the above, we had a great time and experience and would go back again. Hopefully, someone reads this and takes appropriate action to rectify these issues.
Stayed 10 nights in Nov 2025

6/10 Okay

Kamila

Travelled with group
Liked: Amenities, property conditions & facilities
outdoor and indoor with interior design of hotel is beautiful, there is problem with sewer smell, especially in the bathrooms, service and front desk its a disaster, after check in we notice that our toilet flash does not work, safe box and phone was not working, when we went to front desk, manager told me that he is busy so he even bother to help us, someone finally came after 45 min after second our ingereration. Food overall was good but very limited options, all station had the same food, pool was full of bugs, like noone was cleaning, there was nobody to help us with luggage in and out, bathroom has only hand soap and shampoo with body wash, there was no hair conditioner, had to buy in local store, beach had a volcanic sand which was dark, so there is no turquoise water if someone like it. room service was only cleaning the bed, did not refill wash, one of our friends left clother to be washed in the drycleaner, never get it back. Riu guanacaste needs lots of improvement starting from customer service at the front, to room service. Buffet option had no bacon and there was no station for omelets, by 9.30 almost everything was empty so if you there please eat your breakfast early in the morning.
Stayed 7 nights in Nov 2025

6/10 Okay

Kabree

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The resort is beautiful, but improvements are needed. Our fridge was not stocked upon arrival. The bellman had to notify housekeeping to come refill. The male front desk staff seemed to not know much information nor have good customer service. It was my birthday trip so my spouse asked if there were any birthday services provided or that he could pay for (such as decorations or birthday cakes, etc.) and they told him no - but on our last night, there were several birthday celebrations done in the Liberia buffet. We didn’t know about this option, which was disappointing that it wasn’t mentioned when my spouse asked. The BIGGEST disappointment was that there was no food available after 10pm. The one restaurant “American County” that was supposed to have food available until 11pm, stopped providing food every night after approximately 9:50pm. They only gave out small snack items at the time of closing for the guests. The tortilla chips in that restaurant are stale and need to be changed out. I think it is dangerous and concerning to not provide guests with a decent amount of at least light food options, and continuously providing alcohol all night. There were no food delivery options available either. ANOTHER disappointment was the inability to make reservations at the restaurants. So much time was spent on lines and sitting around waiting to get into the restaurants. Many guest complained about this. A reservation system needs to be implemented for smoother experiences.
Stayed 4 nights in Nov 2025

8/10 Good

Bhakti

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
clean room , lots of activities tour ..beautiful pool view
Stayed 5 nights in Nov 2025

6/10 Okay

Andrea

Travelled with family
Disliked: Cleanliness
More variety at buffet. Bacon, hashbrowns only one day out of seven. No real tortilla chips. Adult swim up pools need cleaned. Bugs and leaves every day all day. Fix the elevator! One was broken the entire seven days.
Stayed 7 nights in Nov 2025

2/10 Terrible

Jasmine

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Stayed for 10 days and only had the fridge stocked twice, liquor cabinet was not filled at all, front desk does not care about guest experience Was not able to get into any of the restaurants as the wait lists were hours long so we ate at the Buffett every time, no tips on pool ques, spiders and webs that had obviously been there for weeks above the bed. Ask to have them taken care of a few times with no results. As diamond members at the RIU’s the guanacaste was very disappointing. The staff work hard.
Glass broken outside elevator which took asking to have it cleaned before anything was done
Spiders and webs above bed
Stayed 9 nights in Nov 2025

10/10 Excellent

Hailey

Stayed 4 nights in Oct 2025

8/10 Good

Guillermo, Alajuela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property conditions with recent renovations but main issue is the night dinners as there’s is only one seating time which demands to show up at 5:30pm for the line to have chance to find a seat
Stayed 3 nights in Nov 2025

10/10 Excellent

KOREY

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property with a beautiful beach. I loved seeing the friendly monkeys around the resort—they were such a fun touch! The only concern I had was a strange smell in my room that I couldn’t quite identify. I also wish I had been able to try the steakhouse, but it was fully booked every night during my stay. Other than that, I had a great time and it’s a wonderful resort. I’ll definitely be coming back!
Stayed 4 nights in Nov 2025

6/10 Okay

Mica

Travelled with partner
Liked: Property conditions & facilities
Mostly everything was okay, I just did not like the waiting period to eat at the other restaurants and that it was self service/buffet style.
Stayed 3 nights in Nov 2025

4/10 Poor

Carol

Travelled with partner
Liked: Cleanliness
the 600.00 cedit was impossible and misleading to use. stores wanted you to spend 100. usd. before using credit Spa services requred apending over 100. to receive 10.00 to 30.00 off. The hotel would tell us that till you were checked in. dining was horrible. could not reserve had to stand in of over 300 people first come first serve. I have never been at all inclusive and could not make reservations. Had t move rooms as hotel assigned us wrong uncleaned room. inroom coffee was only replenished every 2 days same as bar fridge. dissapointed
Stayed 3 nights in Nov 2025

6/10 Okay

Sylvia

Travelled with family
Liked: Amenities, property conditions & facilities
RIU could improve on the check-in time and the process. It took me and my 1 hour to check-in. The desk staff could be helpful when being asked for assistance. The room was not clean properly. When we asked to change our sheets it wasn’t done. The floors were not cleaned everyday. The food was just okay. They had the same breakfast items everyday.
Stayed 5 nights in Nov 2025