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Crown Promenade Melbourne

3.5 star property

Photo gallery for Crown Promenade Melbourne

Lobby
In-room safe, WiFi, alarm clocks
Pool
Pool
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa pool
  • Spa
  • Restaurant
  • Gym
  • Breakfast available
  • Parking available

Explore the area

View map
Whiteman Street, 8, Melbourne, VIC, 3006
  • Place, Melbourne Convention and Exhibition Centre
    ‪5 min walk‬
  • Place, Crown Casino
    ‪5 min walk‬
  • Place, Southbank Promenade
    ‪5 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪21 min drive‬

Room options

Similar properties

Property amenity
Pan Pacific Melbourne
South Wharf
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
4.6 out of 5, Wonderful, 1,000 reviews
The price is NZ$372
includes taxes & fees
10 May - 11 May
Pan Pacific Melbourne

About the area

Melbourne

Located in Melbourne (Southbank), Crown Promenade Melbourne is within a 15-minute walk of Crown Casino and Melbourne Convention and Exhibition Centre. .This casino hotel is 0.6 mi (0.9 km) from Collins Street and 1.1 mi (1.8 km) from Marvel Stadium.

What's nearby

  • Melbourne Convention and Exhibition Centre - 5 min walk - 0.5 km
  • Crown Casino - 5 min walk - 0.5 km
  • Southbank Promenade - 5 min walk - 0.5 km
  • Flinders Lane - 9 min walk - 0.8 km
  • SEA LIFE Melbourne - 9 min walk - 0.8 km

Getting around

  • Flinders Street Station - 12 min walk
  • Flagstaff Station - 19 min walk
  • Melbourne, VIC (MEB-Essendon) - 20 min drive

Restaurants

  • ‪Kingpin Bowling - ‬5 min walk
  • ‪Velvet Bar - ‬1 min walk
  • ‪Baci - ‬1 min walk
  • ‪O3 - ‬2 min walk
  • ‪KFC - ‬3 min walk

About this property

Crown Promenade Melbourne

Timezone: Australia/Melbourne EPS Location 1 and 2 Located in Southbank (Melbourne Central Business District), Crown Promenade is within a 10-minute walk of Melbourne Convention and Exhibition Centre and Eureka Tower. This 4.5-star hotel is 0.5 mi (0.8 km) from SEA LIFE Melbourne and 0.7 mi (1.2 km) from Melbourne Arts Centre. EPS Rooms Make yourself at home in one of the 465 guestrooms. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and you can also request rollaway/extra beds. EPS Rec, Spa, Premium Amenities Take time to pamper yourself with a visit to the full-service spa. Before a night out at the casino, the 25 indoor swimming pools are a perfect way to relax and recharge. Additional features at this hotel include wireless Internet access (surcharge) and shopping on site. EPS Dining Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/café. Quench your thirst with your favorite drink at the bar/lounge. EPS Business, Other Amenities Featured amenities include wired Internet access (surcharge), a business center, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 465 guestrooms. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.
Take time to pamper yourself with a visit to the full-service spa. Gambling sorts can try their luck at the casino, while others may prefer a hot tub or a sauna. Additional features at this hotel include shopping on site and tour/ticket assistance.
Take advantage of the hotel's room service. Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include a business center, dry cleaning/laundry services, and multilingual staff.
Room service is available.

Property amenities

Internet

  • Available in all rooms: WiFi

Food and drink

  • A bar/lounge

Things to do

  • Casino
  • Full-service spa
  • Golf
  • Gym
  • Hot tub
  • Sauna
  • Shopping
  • Tennis

Family friendly

  • Living room

Conveniences

  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Terrace

Accessibility

  • Lift

More

  • Designated smoking areas

Room amenities

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Living room
  • Safe

Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Children and extra beds

Children are welcome

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property caters to LGBTQ+ guests
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crown Promenade Hotel Southbank
Crown Promenade Hotel
Crown Promenade Southbank
Crown Promenade Melbourne

Crown Promenade Melbourne Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 711 out of 1000 reviews
Rating 8 - Good. 219 out of 1000 reviews
Rating 6 - Okay. 41 out of 1000 reviews
Rating 4 - Poor. 18 out of 1000 reviews
Rating 2 - Terrible. 11 out of 1000 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

John

Stayed 3 nights in Jan 2026

4/10 Poor

Samir

Liked: Cleanliness, staff & service
Disliked: Amenities
I specifically booked Crown Promenade because it advertised a spa/hot tub. Before arriving, I called to confirm it was operating and was told it was open. At check-in, I asked again and received the same confirmation. After getting ready, I went to use the spa and found it completely cold. When I asked what had happened, the lifeguard laughed. When I pressed further, she explained that it was “end of day” and that cold water had mixed in with the spa water, and suggested I come back in the morning. I did come back in the morning—and it was still cold. The hot tub was not hot at all. I turned on the jets and waited. Still cold. Beyond that, the room itself was disappointing. The bedroom floors were uneven and damaged, there were no USB outlets, the TV looked like it was from the 1990s, and the Honeywell thermostat was so old and unclear that you couldn’t tell whether it was set to heating or cooling. Overall, this was a frustrating experience and not what I expect from a hotel at this price point. Booking amenities that are confirmed multiple times and then not functional is unacceptable.
Stayed 1 night in Jan 2026

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Definitely would recommend, upgraded us which was really nice !
Stayed 1 night in Jan 2026

8/10 Good

Paul

Stayed 4 nights in Jan 2026

10/10 Excellent

Kerri

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room convenient location polite staff
Stayed 1 night in Jan 2026

10/10 Excellent

Trifon

Liked: Cleanliness, amenities, property conditions & facilities
Great venue
Stayed 3 nights in Dec 2025

8/10 Good

Heath

Stayed 1 night in Jan 2026

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Courteous staff
Stayed 1 night in Jan 2026

6/10 Okay

Gaye

Travelled with family
Liked: Amenities, property conditions & facilities
Room could be cleaner benches and glasses. Dirty food tray at our door from guests before us till the next day.
Stayed 1 night in Jan 2026

10/10 Excellent

Mele

Liked: Cleanliness, amenities, property conditions & facilities
Staff were nice
Stayed 2 nights in Jan 2026

8/10 Good

Rosa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet parking very expensive. Parking much cheaper at casino car park. Breakfast very nice at Mesh but quite expensive. Hotel so convenient to shops, restaurants and sight seeing. Had the impression you could order food in your room, but there was no menu. Apart from these minor issues, rooms are very clean, staff are very helpful, great swimming pool for kids and adults, and very quick and easy to check in and out.
Stayed 2 nights in Jan 2026

10/10 Excellent

David

Liked: Property conditions & facilities
Amazing hotel
Stayed 1 night in Jan 2026

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not have breakfast but stay was very comfortable.
Stayed 1 night in Jan 2026

4/10 Poor

Scott

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Staff were disputing the type of room we booked. I showed them the booking from Hotels.com and they still said that was not the room we booked. Lady at the desk was extremely confrontational, calling me a liar. Disappointing experience....especially when the booking was clear as day. They resisted doing anything to assit
Stayed 1 night in Jan 2026

10/10 Excellent

Thomas

Stayed 2 nights in Jan 2026

10/10 Excellent

Jessie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
From check in to check out everything was amazing, bed were comfy staff were delightful and the atmosphere its own fun vibe Always a dream stay at Crown
Stayed 1 night in Jan 2026

8/10 Good

Luke

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Buffet breakfast and swimming pool
Stayed 1 night in Jan 2026

10/10 Excellent

Dellas

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
All of the above
Stayed 1 night in Jan 2026

4/10 Poor

Eroll

Stayed 5 nights in Dec 2025

10/10 Excellent

Mathew

Stayed 2 nights in Dec 2025

10/10 Excellent

matt

Service
Stayed 1 night in Dec 2025

6/10 Okay

Jodi

Stayed 1 night in Dec 2025

10/10 Excellent

Jen

Stayed 3 nights in Nov 2025

8/10 Good

Russell

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Dec 2025

4/10 Poor

Nick

Business traveller, Travelled with partner
Disliked: Amenities
No room service breakfast, no in room dining until 5pm. Old fashioned TV, unable stream, limited channels and $20 for out of date movies.. Rooms are clean but very dated. $12 for an Asahi beer from the mini-bar! Instant coffee, honestly I've stayed in better motels.
Stayed 1 night in Dec 2025