Compare Winery Hotels in Finger Lakes Region

There was some bumps but overall a good stay. Our room was clean. The dishes in the dishwasher were not. The towels were clean/ but there was some sort of smudge (maybe mascara?) on the pillow case. It seemed laundered so maybe it was just stained. But value compared to price was excellent. It was perfect for one night.

I was quite disappointed with my stay at this hotel, as several issues added up to a poor experience. First, the check-in process was frustrating. The front desk repeatedly assigned uncleaned rooms—not just to my family, but to at least three guests ahead of us as well. This suggests a lack of coordination and quality control. While the rooms themselves are spacious, there are many maintenance issues that shouldn’t be overlooked. For example, our room door wouldn’t close properly and could easily be pushed open, which is a serious security concern. In addition, one of the shower gel dispensers was broken and unusable. Housekeeping was also problematic. If you leave the “Do Not Disturb” sign on past 9 a.m., even if you remove it later, your room will not be serviced at all for the day. This policy was not clearly communicated and is quite inconvenient. Overall, these issues add up, and the hotel does not meet the standards I would expect from a 3-star property.

The room was ready and clean. I would recommend

Towel replacement was an issue, housekeeping does not replenish towels…you have to ask the supervisor to give them to you if you’re staying for more then one night, sink was not draining, maintenance did not fix it even though it was reported on the first day

The bar was closed (on a Friday evening) which was a disappointment. A staff member did get us 2 glasses of wine to have in our room. The pool area doors did not work with guest keys. Staff let us into the pool. The premises were very clean and well kept.

Spotless, concert venue top notch! Will certainly return