6/10 Okay
Melanie
20 Jun 2025
Liked: Cleanliness, amenities, property conditions & facilities
Pros:
King suite was clean and spacious.
Great outdoor pool area
Good bar & restraunt with made to order food and nice staff
Cons:
Front desk staff.
Be warned that if you book a two night stay and last minute things come up and you can't be there until the second night, you will be marked as a no show and your room sold.I paid for two nights and don't understand why the room was not mine for two nights regardless of when i arrive during my stay?! I did call the first day to say i couldn't make it until the next day.I still needed a 2 night stay so i booked the following night as well, which made it two seperate reservations.This was exceptionally confusing for the guy at the front desk! I asked if i could stay in the same room for both reservations and was assured that would be fine. I went to the room i was assigned only to find it occupied when i opened the door. Back to the front desk to tell the same guy this news and he was puzzled saying that room showed as available.Sent me to the room next door to that one and all was fine for my first night. Next day, i left at 3 pm and returned at 6 p.m. only to have my card declined at my door. I called the desk and a woman told me i was booked for room 100. I explained that i was assigned room 200. She said that wasn't the room number on my reservation. The first guy never updated it, nor was that the room he sent me to the previous night, lol. I had to go to the front desk to get my card reactivated to get in my room.
Melanie
Stayed 2 nights in Jun 2025