Stay: November 2025 We did not receive the room type we reserved, and while mistakes happen, the front desk staff was rude, dismissive, and blamed Expedia instead of helping. Very poor customer service at check‑in.
Resort grounds were nice — good pool, beautiful beach, and fun activities like trapeze, archery, and nightly games/shows. Unfortunately, the rooms were old and worn: poor lighting, dingy showers, uncomfortable beds, thin sheets, and dated furniture. Walking past the “club” rooms, it was clear they were more updated than the standard rooms.
Food at the buffet was average. Restaurant reservations were frustrating — every guest needed a room number, but even after providing them, the info wasn’t passed to the restaurant, causing confusion and staff making a big deal about incorrect numbers.
Service overall was lacking. No staff came around for drink orders; everything had to be ordered at the bars, unlike other resorts we’ve visited.
Overall: Nice grounds and activities, but rude front desk staff, outdated rooms, and poor dining/service made this a disappointing stay.