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Aparthotel

Arrow on Swanston

3.5 star property

Photo gallery for Arrow on Swanston

Penthouse Apartment | City view
Reception
Premium Penthouse Apartment
4 Bedrooms Apartment | View from room
Premium Penthouse Apartment | City view

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Kitchen
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room

Explore the area

View map
488 Swanston Street, Carlton, VIC, 3053
  • Place, Queen Victoria Market
    ‪7 min walk‬
  • Place, Melbourne Central
    ‪7 min walk‬
  • Place, Princess Theatre
    ‪14 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪19 min drive‬

Room options

View all photos for Two Bedroom Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

Two Bedroom Apartment

  • Sleeps 3
  • Free Wi-Fi

View all photos for One Bedroom Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

One Bedroom Apartment

  • Sleeps 2
  • Free Wi-Fi

View all photos for Studio Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

Studio Apartment

  • Sleeps 2
  • Free Wi-Fi

View all photos for Studio Apartment

Studio Apartment

Studio Apartment

  • City view
  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for One Bedroom Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

One Bedroom Apartment

  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe One Bedroom Apartment

Deluxe One Bedroom Apartment | Living area

Deluxe One Bedroom Apartment

  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Two Bedroom Apartment

Two Bedroom Apartment

Two Bedroom Apartment

8.0 out of 10
Very good
(1 review)
  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Deluxe Two Bedrooms Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe Two Bedrooms Apartment

  • 27 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed, 1 Single Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Family Apartment

Deluxe Family Apartment

Deluxe Family Apartment

  • 27 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed, 1 Double Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe One Bedroom Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe One Bedroom Apartment

  • Sleeps 3
  • Free Wi-Fi

View all photos for Deluxe Two Bedroom Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe Two Bedroom Apartment

  • Sleeps 3
  • Free Wi-Fi

View all photos for Spacious Family Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

Spacious Family Apartment

  • Sleeps 5
  • Free Wi-Fi

View all photos for Triple Single Beds Apartment

Triple Single Beds Apartment

Triple Single Beds Apartment

  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Deluxe King Apartment

Deluxe King Apartment

Deluxe King Apartment

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Two Single Bedroom Apartment

Two Single Bedroom Apartment

Two Single Bedroom Apartment

  • City view
  • 2 bedrooms
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for 4 Bedrooms Apartment

4 Bedrooms Apartment

4 Bedrooms Apartment

  • City view
  • 4 bedrooms
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed, 4 Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Penthouse Apartment

Penthouse Apartment

Penthouse Apartment

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for Premium Penthouse Apartment

Premium Penthouse Apartment

Premium Penthouse Apartment

  • City view
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Triple Single beds

Desk, laptop workspace, blackout curtains, iron/ironing board

Triple Single beds

  • Sleeps 3
  • Free Wi-Fi

View all photos for Two Single Bedroom Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

Two Single Bedroom Apartment

  • Sleeps 2
  • Free Wi-Fi

View all photos for One Bedroom Penthouse Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

One Bedroom Penthouse Apartment

  • Sleeps 3
  • Free Wi-Fi

View all photos for Deluxe King Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe King Apartment

  • Sleeps 3
  • Free Wi-Fi

View all photos for Family Penthouse Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

Family Penthouse Apartment

  • Sleeps 5
  • Free Wi-Fi

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About the area

Melbourne

With a stay at Arrow on Swanston, you'll be centrally located in Melbourne, within a 10-minute walk of Lygon Street and Queen Victoria Market. .This family-friendly aparthotel is 0.9 mi (1.4 km) from St. Vincent's Hospital and 0.9 mi (1.4 km) from Royal Exhibition Building.
View more Aparthotels in MelbourneOpens in a new window

What's nearby

  • Lygon Street - 3 min walk - 0.3 km
  • RMIT University - 3 min walk - 0.3 km
  • Queen Victoria Market - 7 min walk - 0.6 km
  • Melbourne Central - 7 min walk - 0.6 km
  • Princess Theatre - 14 min walk - 1.2 km

Getting around

  • Melbourne Central Station - 8 min walk
  • Flinders Street Station - 18 min walk
  • Melbourne Airport (MEL) - 25 min drive

Restaurants

  • ‪Captain Melville - ‬4 min walk
  • ‪Queensberry Hotel - ‬2 min walk
  • ‪Little Bang Espresso - ‬3 min walk
  • ‪Hareruya Pantry - ‬4 min walk
  • ‪Fattie Prince - ‬2 min walk

About this property

Arrow on Swanston

Arrow on Swanston offers 190 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas and include desks. Accommodations at this 3.5-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. 40-inch LCD televisions come with digital channels. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the aparthotel include an outdoor pool, a sauna, and a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 190 air-conditioned rooms featuring kitchenettes with refrigerators and stovetops. 40-inch LCD televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and separate sitting areas, and housekeeping is provided daily.
Enjoy a range of recreational amenities, including an outdoor pool, a sauna, and a fitness center. Additional features at this aparthotel include complimentary wireless internet access, concierge services, and a hair salon.
Grab lunch at Cafe Crema, a restaurant that specializes in local cuisine. You can also grab snacks at the coffee shop/cafe. Continental breakfasts are available daily from 7:00 AM to 1:00 PM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Melbourne? This aparthotel has 9688 square feet (900 square meters) of space consisting of a conference center and 4 meeting rooms. Self parking (subject to charges) is available onsite.
Continental breakfasts are available for a surcharge and are served each morning between 7:00 AM and 1:00 PM.
Cafe Crema - This café specializes in local cuisine and serves breakfast, lunch, and light fare.

Property amenities

Pool/Spa

  • Outdoor pool
  • Sauna

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (AUD 25 per night)
  • Limited on-site self parking

Family friendly

  • Children stay free (see details)
  • Free cot
  • Highchair

Restaurants on site

  • Cafe Crema

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Microwave
  • Refrigerator

Dining

  • Daily continental breakfast available 7:00 AM to 1:00 PM for a fee: AUD 22 for adults and AUD 17 for children
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Bedrooms

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Living spaces

  • Separate sitting area

Entertainment

  • 40-inch LCD TV with digital channels

Outdoor areas

  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 4 meeting rooms
  • Business centre
  • Conference centre (9,688 square foot of space)
  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Daily housekeeping
  • Grocery/convenience store
  • Hair salon
  • Iron/ironing board on request
  • Local maps
  • Luggage storage
  • Multilingual staff
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • In a business district
  • In a shopping district
  • In an entertainment district
  • In the city centre
  • Near a health/beauty spa
  • Near a hospital
  • Near a metro station
  • Near a train station
  • Near a zoo
  • Near an outlet shopping centre
  • Near the bay

Things to do

  • Gym
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Rock climbing nearby
  • Theme park nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 190 units
  • 9 floors
  • Banquet hall
  • Built in 2003
  • Electric car charging station

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

The property charges 3.8 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: AUD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately AUD 22 for adults and AUD 17 for children
  • Covered self parking fee: AUD 25 per night (in/out privileges)
  • Credit card charges are subject to a surcharge of 3.8 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility

Property is also known as

Arrow Swanston Apartment Carlton
Arrow Swanston Carlton
Arrow Swanston Aparthotel Carlton
Arrow Swanston
Arrow Swanston Aparthotel
Arrow on Swanston Carlton
Arrow on Swanston Aparthotel
Arrow on Swanston Aparthotel Carlton

Arrow on Swanston Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 746 out of 2749 reviews
Rating 8 - Good. 827 out of 2749 reviews
Rating 6 - Okay. 500 out of 2749 reviews
Rating 4 - Poor. 335 out of 2749 reviews
Rating 2 - Terrible. 341 out of 2749 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

6/10 Okay

jared

Travelled with partner
Liked: Amenities
Photos are misleading making rooms look bigger only service the rooms every 3 days for the price I would expect better
Stayed 4 nights in Jan 2026

6/10 Okay

Phillip

Travelled with family
Rooms do not look like with advertised hotel photos.
Stayed 8 nights in Jan 2026

4/10 Poor

Courtney

Stayed 3 nights in Jan 2026

2/10 Terrible

Sandra

Travelled with group
Disliked: Cleanliness
We actually missed our first night stay as our flight from Sydney to Melbourne was cancelled What I thought I’d reserved was a very nice looking 2 bedroom apartment. What we actually got was a nasty 2 bedroom apartment in an annex which we were told by someone who worked there was student accommodation. It wasn’t very clean, the carpet was old and looked dirty as did the settee which was covered with a stretchy brown cover. The single bed was uncomfortable. The double was ok but took up most of the room. No bedside table and it was difficult to use the wardrobe. The top cover was a horrible cheap material. At no time were we informed that we would not be staying in the hotel. We weren’t the only ones that had this problem. We spoke to others who had the same experience.
Stayed 3 nights in Jan 2026

6/10 Okay

Aleksandra

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The only good thing about this hotel is that location was great walking distance to lygon st for dinner and queen victoria markets. Parking was easy. Bedding and rooms are uncomfortable and tiny
Stayed 1 night in Jan 2026

4/10 Poor

Jemima

Travelled with family
Disliked: Amenities
Only one lift worked on the first day and no lifts worked on the second day. Some of the fire escape stairs doors were locked so they had to be wedged open with bits of wood. Room was under expectation - only one towel each, no hand towel, face washer, etc. The tv was installed about 1 metre up the wall and tilted down so not easily watchable. No extra blankets or pillows in the room - sofa bed was made up with one pillow and one thin blanket. Was relatively quiet at night.
Stayed 1 night in Jan 2026

4/10 Poor

Candice

Travelled with group
Disliked: Property conditions & facilities
I found the communication with the hotel not accommodating. Public transport out front made it easy
Stayed 1 night in Nov 2025

2/10 Terrible

Kara

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We were expecting a 2 bedroom apartment and a sofa bed. There was only one bedroom. What they called a second bedroom was a space next to the bathroom with a folding stand, it certainly does not qualify as a bedroom. The bed only just fit into the space and there was no room either side or any windows. The sofa bed was a leather lounge that folds flat with absolutely no padding. The kitchen had a gas stove top with no way of lighting it, we had to make a trip to the shops just to buy matches. There was also no tea towel provided to dry the dishes. The balcony had nothing to sit on. There was no wi-fi. It was a long wait to get the lift as only one was working.
Stayed 3 nights in Jan 2026

2/10 Terrible

Betsaida

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is in deplorable condition. Three cockroaches appeared in the room just as we were going to sleep. Since it was late and the hotel is divided into two properties, we had to stay overnight. The next day, I requested a room change because I had paid for two nights, and the receptionist offered to spray insecticide. After insisting, she finally moved me. And that's not even mentioning the condition of the blankets and the overall cleanliness of the room and bathroom. I will never return to this filthy place.
Stayed 2 nights in Dec 2025

2/10 Terrible

Matthew

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The "deluxe" two bedroom apartment was tiny. Not even enough room in the main bedroom for two bedside tables. The shower head was about perfect for a 5ft person, otherwise it is way too low. The lifts were terrible with waits of up to 10 minutes. The entire building is dirty and smelly. But worst of all, the balcony door had no way to lock it. We had to jam a chair in it to ensure it was closed. Very very poor, do not recommend to anyone.
Stayed 3 nights in Jan 2026

4/10 Poor

Amy

Travelled with family
The rooms were definitely not what was advertised on the site. The mattresses were stained, mould all through the bathrooms and the sofa bed was like a rock. The bedspreads were thin and gross. Would never stay there again or recommend anyone stay there till they do some major renovations.
Stayed 8 nights in Dec 2025

6/10 Okay

Emma

Stayed 1 night in Dec 2025

6/10 Okay

Ellie

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The rooms are a bit old and worn but it was clean and the bed was so comfy! Checking in took a while as the man seemed to be quite distracted and clumsy which seemed off. Although for the price and facilities (parking, pool & gym) it’s a great place to stay!
Stayed 1 night in Dec 2025

8/10 Good

Oanh

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room is small and average. Its a budget hotel, nothing is fancy. The pool is outside and cold water, surrounding by other apartments so its very hot. The pool is 1.3m depth all way through and have sign for no kids under 18, definitely not suitable for a family. Room is clean, location is great. If you don't spend much time in the room and just for sleep, its for you and worth the money. If you want to spend time and enjoy the room, this is not for you. Staff is nice and friendly.
Stayed 2 nights in Dec 2025

6/10 Okay

Kellie

Travelled with family
Liked: Room comfort
The whole place needs a good deep clean...
Stayed 1 night in Dec 2025

10/10 Excellent

REMY

Stayed 1 night in Dec 2025

2/10 Terrible

julie

Disliked: Cleanliness, property conditions & facilities
Room was very dirty,got moved to another room but that was just as bad, lucky it was only for two nights have always stayed there but unfortunately I think it will be the last time we book with them
Stayed 2 nights in Dec 2025

2/10 Terrible

Brock

Liked: Amenities
Disliked: Cleanliness
This was the second time staying at Arrow on Swanston; there won't be a third. I was chilling on my bed around midnight when I thought I saw something out the corner of my eye. I put it down to being tired. About 10 minutes later, I got off my bed to get a drink, and as I was approaching the fridge, a mouse came running out across my path and ran under the fridge. It scared the you know what out of me I went down to reception. The guy there was watching something on his phone and didn't notice me at first. I asked if I could get a room without mice. He activated another room's keycard and asked me to go look at the room and if it was suitable then I could switch rooms. I get to the new room, (on the 6th floor, my original room was on the 1st floor) and the keycard doesn't work. So I have to go back and tell him that the keycard didn't work. He kind of acted like he didn't believe me. He again waved the keycard over whatever activates it and said it should work now. I check out the room, it looks ok. I go back to the original room, get my things and settle into the new room. The next morning when checking out the lady at the desk asked how my stay was. I said 'So, so". She asked "Why?" and I mention the mouse and having to change rooms. She somewhat apologised. Throughout the whole thing, I got the impression that having a mouse in your room is a common thing, as they didn't seem overly concerned. They also never once offered any kind of discount. Avoid unless you're a cat.
Stayed 1 night in Dec 2025

2/10 Terrible

Olga

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible place, choose another one! We were settled on the fourth floor and when we entered the room, we immediately wanted to escape from there. Very dirty and depressing room, with cockroaches!!!!!! We were relocated to another building for one night, but it wasn't better there, it was dirty and there were cockroaches even in the bedroom, I couldn't sleep, afraid that they would go out crawling in bed. As soon as you get out of the elevator, it's like you're in a horror movie, everything is very old and dirty. The next day we were given another room on the ninth floor, it was better, cleaner and without cockroaches. So if you're staying at this hotel, ask for rooms starting from the seventh floor. The only thing that was good in this place was the cafe, they cooked very tasty and served well.
Stayed 4 nights in Nov 2025

6/10 Okay

Nelly

Stayed 2 nights in Dec 2025

8/10 Good

Andrew

Business traveller
Liked: Cleanliness
Basic amenities, but reasonably quiet, good and efficient check-in. Great location.
Stayed 1 night in Dec 2025

2/10 Terrible

Nicole

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Booked a 2 x 2 bedroom penthouse apartments. Upon check-in we went to the rooms. They were only 1 bedroom with a double bed shoved in the main area (1 apartment) and the other apartment had 2 double beds in the bedroom with a single bed in the lounge room. Very disappointed. There is also permanent residents living in the complex, some of which smoke in the balconies. Prior to coming, we attempted to contact the property by phone and email with no success. We now know from our experience, it should have alerted us to what was to come All in all very disappointing. Wouldn’t stay there again.
Stayed 1 night in Nov 2025

8/10 Good

Wayne

Liked: Cleanliness, amenities, property conditions & facilities
Close to CBD. Tram stop right outside. Close to mall. Plenty of food options nearby. Hotel was clean. Staff were friendly and helpful.
Stayed 7 nights in Nov 2025

2/10 Terrible

Shaun

Disliked: Cleanliness, property conditions & facilities
Took well over an hour to check in as people were complaining about cockroaches and mold and wanted to move room and then they gave me the wrong room, not what I booked, so when I come back down to reception someone else was complaining for about half an hour about staff removing their baggage and items from their room without approval or any notice because the room was getting maintenance done. The manager handled it very poorly instead of agreeing and apologising. Their argument went on and on and on. While another three travellers queued up behind me. Waiting These rooms also look nothing like what is advertised
Stayed 3 nights in Nov 2025

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was quite comfortable. We stayed for a week. It was very convenient for visiting the attractions in Melbourne. The reception staff and housekeeping staff were wonderful. It was explained to us that towels would be changed every three days. With the exception of the weekend, housekeeping provided fresh towels every day. I should point out a small issue. I had booked a deluxe one bedroom apartment but was provided a studio apartment. When I queried this with reception, they checked with their superiors but explained that this was what they provided for a one bedroom apartment. So be aware that the photos of the rooms are not what you will get.
Stayed 7 nights in Nov 2025