See all properties
Save
Aparthotel

Arrow on Swanston

3.5 star property

Photo gallery for Arrow on Swanston

Penthouse Apartment | City view
Reception
4 Bedrooms Apartment | View from room
Premium Penthouse Apartment
Premium Penthouse Apartment | City view

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Kitchen
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room

Explore the area

View map
488 Swanston Street, Carlton, VIC, 3053
  • Place, Queen Victoria Market
    ‪7 min walk‬
  • Place, Melbourne Central
    ‪7 min walk‬
  • Place, Princess Theatre
    ‪14 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪23 min drive‬

Room options

View all photos for Two Bedroom Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

Two Bedroom Apartment

  • Sleeps 3

View all photos for One Bedroom Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

One Bedroom Apartment

  • Sleeps 2

View all photos for Studio Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

Studio Apartment

  • Sleeps 2

View all photos for Studio Apartment

Studio Apartment

Studio Apartment

  • 27 sq m
  • Sleeps 3
  • 1 Double Bed
  • City view

View all photos for One Bedroom Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

One Bedroom Apartment

  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe One Bedroom Apartment

Deluxe One Bedroom Apartment | Living area

Deluxe One Bedroom Apartment

  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Two Bedroom Apartment

Two Bedroom Apartment

Two Bedroom Apartment

8.0 out of 10
Very good
(1 review)
  • 27 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Deluxe Two Bedrooms Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe Two Bedrooms Apartment

  • 27 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed, 1 Single Bed and 1 Single Sofa Bed

View all photos for Deluxe Family Apartment

Deluxe Family Apartment

Deluxe Family Apartment

  • 27 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed, 1 Double Bed and 1 Large Single Sofa Bed

View all photos for Deluxe One Bedroom Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe One Bedroom Apartment

  • Sleeps 3

View all photos for Deluxe Two Bedroom Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe Two Bedroom Apartment

  • Sleeps 3

View all photos for Spacious Family Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

Spacious Family Apartment

  • Sleeps 5

View all photos for Triple Single Beds Apartment

Triple Single Beds Apartment

Triple Single Beds Apartment

  • 27 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Deluxe King Apartment

Deluxe King Apartment

Deluxe King Apartment

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed
  • City view

View all photos for Two Single Bedroom Apartment

Two Single Bedroom Apartment

Two Single Bedroom Apartment

  • 2 bedrooms
  • Sleeps 2
  • 2 Single Beds
  • City view

View all photos for 4 Bedrooms Apartment

4 Bedrooms Apartment

4 Bedrooms Apartment

  • 4 bedrooms
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed, 4 Single Beds and 1 Single Sofa Bed
  • City view

View all photos for Penthouse Apartment

Penthouse Apartment

Penthouse Apartment

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Large Single Sofa Bed
  • City view

View all photos for Premium Penthouse Apartment

Premium Penthouse Apartment

Premium Penthouse Apartment

  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Single Sofa Bed
  • City view

View all photos for Triple Single beds

Desk, laptop workspace, blackout curtains, iron/ironing board

Triple Single beds

  • Sleeps 3

View all photos for Two Single Bedroom Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

Two Single Bedroom Apartment

  • Sleeps 2

View all photos for One Bedroom Penthouse Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

One Bedroom Penthouse Apartment

  • Sleeps 3

View all photos for Deluxe King Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe King Apartment

  • Sleeps 3

View all photos for Family Penthouse Apartment

Desk, laptop workspace, blackout curtains, iron/ironing board

Family Penthouse Apartment

  • Sleeps 5

Similar properties

Exterior
Comfort Apartments on Elizabeth
  • Kitchen
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
3.7 out of 5, Good, 1,105 reviews
The price is NZ$166
includes taxes & fees
17 Feb - 18 Feb
Comfort Apartments on Elizabeth

About the area

Melbourne

With a stay at Arrow on Swanston, you'll be centrally located in Melbourne, within a 10-minute walk of Lygon Street and Queen Victoria Market. .This family-friendly aparthotel is 0.9 mi (1.4 km) from St. Vincent's Hospital and 0.9 mi (1.4 km) from Royal Exhibition Building.
View more Aparthotels in MelbourneOpens in a new window

What's nearby

  • Lygon Street - 3 min walk - 0.3 km
  • RMIT University - 3 min walk - 0.3 km
  • Queen Victoria Market - 7 min walk - 0.6 km
  • Melbourne Central - 7 min walk - 0.6 km
  • Princess Theatre - 14 min walk - 1.2 km

Getting around

  • Melbourne Central Station - 8 min walk
  • Flinders Street Station - 18 min walk
  • Melbourne Airport (MEL) - 25 min drive

Restaurants

  • ‪Little Bang Espresso - ‬3 min walk
  • ‪Captain Melville - ‬4 min walk
  • ‪Hareruya Pantry - ‬4 min walk
  • ‪The Oxford Scholar Hotel - ‬4 min walk
  • ‪Ini Studio - ‬4 min walk

About this property

Arrow on Swanston

Family-friendly aparthotel with an outdoor pool, 5-minute walk to Lygon Street
Arrow on Swanston offers 190 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas and include desks. Accommodations at this 3.5-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. 40-inch LCD televisions come with digital channels. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the aparthotel include an outdoor pool, a sauna, and a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 190 air-conditioned rooms featuring kitchenettes with refrigerators and stovetops. 40-inch LCD televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and separate sitting areas, and housekeeping is provided daily.
Enjoy a range of recreational amenities, including an outdoor pool, a sauna, and a fitness center. Additional features at this aparthotel include complimentary wireless internet access, concierge services, and a hair salon.
Grab lunch at Cafe Crema, a restaurant that specializes in local cuisine. You can also grab snacks at the coffee shop/cafe. Continental breakfasts are available daily from 7:00 AM to 1:00 PM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Melbourne? This aparthotel has 9688 square feet (900 square meters) of space consisting of a conference center and 4 meeting rooms. Self parking (subject to charges) is available onsite.
Continental breakfasts are available for a surcharge and are served each morning between 7:00 AM and 1:00 PM.
Cafe Crema - This café specializes in local cuisine and serves breakfast, lunch, and light fare.

Property amenities

Pool/Spa

  • Outdoor pool
  • Sauna

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (AUD 25 per night)
  • Limited on-site self parking

Family friendly

  • Children stay free (see details)
  • Free cot
  • Highchair

Restaurants on site

  • Cafe Crema

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Microwave
  • Refrigerator

Dining

  • Daily continental breakfast available 7:00 AM to 1:00 PM for a fee: AUD 22 for adults and AUD 17 for children
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Bedrooms

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Living spaces

  • Separate sitting area

Entertainment

  • 40-inch LCD TV with digital channels

Outdoor areas

  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 4 meeting rooms
  • Business centre
  • Conference centre (9,688 square foot of space)
  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Daily housekeeping
  • Grocery/convenience store
  • Hair salon
  • Iron/ironing board on request
  • Local maps
  • Luggage storage
  • Multilingual staff
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • In a business district
  • In a shopping district
  • In an entertainment district
  • In the city centre
  • Near a health/beauty spa
  • Near a hospital
  • Near a metro station
  • Near a train station
  • Near a zoo
  • Near an outlet shopping centre
  • Near the bay

Things to do

  • Gym
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Rock climbing nearby
  • Theme park nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 190 units
  • 9 floors
  • Banquet hall
  • Built in 2003
  • Electric car charging station

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

The property charges 3.8 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: AUD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately AUD 22 for adults and AUD 17 for children
  • Covered self parking fee: AUD 25 per night (in/out privileges)
  • Credit card charges are subject to a surcharge of 3.8 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility

Property is also known as

Arrow Swanston Apartment Carlton
Arrow Swanston Carlton
Arrow Swanston Aparthotel Carlton
Arrow Swanston
Arrow Swanston Aparthotel
Arrow on Swanston Carlton
Arrow on Swanston Aparthotel
Arrow on Swanston Aparthotel Carlton

Arrow on Swanston Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 745 out of 2731 reviews
Rating 8 - Good. 822 out of 2731 reviews
Rating 6 - Okay. 497 out of 2731 reviews
Rating 4 - Poor. 331 out of 2731 reviews
Rating 2 - Terrible. 336 out of 2731 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

4/10 Poor

Martin

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The corridors were smelly and the lifts had issues.
Stayed 2 nights in Nov 2025

8/10 Good

Chloe

Travelled with group
Liked: Cleanliness
Comfortable stay, staff friendly
Stayed 1 night in Oct 2025

4/10 Poor

Claire

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Walking into the lobby you may become excited (I sure was) until I was told that I was not staying here but in fact in the building next to it. Going up the elevator the hallway to our room was dark and felt as if we were going to get murdered, our room being no better,the rooms are joint by a window, only some of the locks work and the second rooms door is glass leaving my friend with no privacy. We were welcomed by a messy room, with used pimple patches on the counter, weird stains, and a smell that made everyone sick. We ended up buying wipes in order to feel more comfortable cleaning every surface. This place is not bad if you need a cheap place to get drunk but from the pictures presented, I am not pleased
Stayed 1 night in Oct 2025

2/10 Terrible

Ellyce

Disliked: Cleanliness, property conditions & facilities
Room was very dirty. I had changed rooms but it was very noisy. It got limited sleep because of the pub across the road and the tram line. I also left my headphones in my first room. I offered a cash reward to get these back unfortunately these were not returned to me. I got minimal help from reception and was told to make a police report would not stay again.
Stayed 4 nights in Oct 2025

6/10 Okay

Hayley

Travelled with family
Liked: Property conditions & facilities
The photos of the rooms are not even similar to what we got. The listing promises a couch or sofa in every apartment, we didn’t get one so we had no where to really sit together and only 3 dining chairs for a booking for 5 people. The pool was freezing and the smell on the pool/gym level was unpleasant. Only one lift was working which lead to long waits for a busy building.
Stayed 1 night in Sep 2025

8/10 Good

Deborah

Travelled with family
Clean and tidy apartment. Friendly and easy check in. Had to wait a while for lift as only one working. Paid tram at the door or walk two blocks to the free tram zone. One block walk to supermarket. Recommend if on a budget.
Stayed 3 nights in Oct 2025

8/10 Good

Sandra

Liked: Cleanliness
We stayed in the four bedroom apartment. The room and furnishings are older but clean and tidy, a great price and a perfect fit for our group of 8. Within easy walking of numerous pubs, cafes, restaurants and the market, as well as being on the tram line. Would definitely stay again.
Stayed 1 night in Oct 2025

4/10 Poor

Kat

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property needs a good clean/freshen up/maintenance. Hallways and rooms smell of smoke and cooking. Rooms are very small, no privacy as a shutter from main room to lounge where son was sleeping feel down. Frosted glass window between single room and double room. Single room also had frosted glass door. One person could move around at a time. An odd mix of glasses, one was a McDonalds glass, not even enough for all of us. A step up from a hostel, just don’t expect too much.
Stayed 3 nights in Oct 2025

6/10 Okay

Natasha

Stayed 1 night in Sep 2025

10/10 Excellent

ZHENGJIE, Woodbridge

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very convenient location - train station is just outside door.
Stayed 5 nights in Sep 2025

4/10 Poor

Aeven

Travelled with partner
Disliked: Amenities, property conditions & facilities
The room conditions were okay, but the kitchenette stovetop was non-functional and hot water in the baths had stopped working properly after our second night there. Housekeeping also came and took our towels and didn’t replace them, causing us to have to come down to the reception to ask for it manually; something that wouldn’t be much of a problem except for the fact that we weren’t provided instructions on how to operate the (what I assume is an) intercom and thus had to look to using the elevators. Only one elevator was functional, and on our second day it completely stopped working when we got back from our activities, causing us to walk up 7-8 flights of stairs to reach our room. Overall, placement in the city, while convenient, doesn’t justify the conditions of the building very much. Additionally considering our room was in a separate building from the reception, and were told by other residents that the pool “had a layer of scum building up on it”, would look to other alternatives for future travel.
Stayed 3 nights in Oct 2025

2/10 Terrible

Justine

Stayed 2 nights in Sep 2025

4/10 Poor

Darren

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Location good Poor check in. Took 3 attempts to get the correct room. Mismatch of bedding, uncomfortable, doona's too small for the bed. Cockroaches in the kitchen
Stayed 3 nights in Sep 2025

4/10 Poor

Erica

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
It has a good location to city and public transport, however the room and hallways had an unpleasant smell, and I wouldn’t say that the cleaner had any attention to detail. However you do get what you pay for. It was a cheap hotel so for the price we paid 4.8/5. But really it was confusing to get around, lifts were slow, the hotel dirty and noisy.
Stayed 3 nights in Oct 2025

4/10 Poor

Cherie

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Gym was not good at all. Noisy people all night no sleep. Booked a king room for a single
Stayed 4 nights in Oct 2025

4/10 Poor

Kathryn

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
A series of problems with the room. Including no couch in the lounge room! and a missing dining chair. Another was broken. The space smelt very bad as a griller had been left on maximum heat in the apartment before we checked in and stank out the room with smoke but we couldn't get a replacement space. They didn't have a space to put us in as an alternative, as we were a family. The concierge was lovely but the stay was really disappointing.
Stayed 2 nights in Sep 2025

4/10 Poor

Jessica

Disliked: Cleanliness, property conditions & facilities
Central to shops and trams Room unfortunately was nit what we expected
Stayed 2 nights in Oct 2025

6/10 Okay

Jessica

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2025

2/10 Terrible

Toaray

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities
This was advertised as a PREMIUM apartment. The photos looked fine, average reviews were fine. What we got was NOT what was advertised. --- This property is a SCAM! --- Upon entry, there is a foul smell like musty old carpets. The carpets are ripped in multiple places. The chairs have ripped fabric. The curtains have rips and holes. The bed bases are ripped and torn. We didn't do a bed bug check but in retrospect should have (tip, if there's an iron, run it along the edge of the bed. Bed bugs will be cooked and show up). The bathroom mirror was filthy, zero effort in cleaning. There was a used toothbrush on the floor. The toilet did not flush after the first use. This is a health department violation. The deck was covered with a tarp. I have no idea why or what for. The closet was home to the most skanky nasty portable cot I have ever seen. It was probably harvested from street-side rubbish. The mattress was ripped, stained, aged, and I wouldn't let my pets sleep on it as they'd get fleas or bed bugs or a venereal disease. The reception room is not manned, and a visual inspection shows it's used as a rubbish storage room. Phoning management is the worst experience. They simply lie, spin excuses such as "we're upgrading", and refuse to offer refunds or room changes based on "the manager is not here for a few days". All while staring at you through their curtains from the ground floor unit adjacent to the rear car park.
Bacteria Infested unhygienic cot. Probably full of bed bugs and who knows what diseases.
Ripped Carpets and curtains. Chair upholstery also ripped.
More ripped carpets.
Stained carpets. Tip: Do NOT look under the beds.
Stayed 1 night in Sep 2025

8/10 Good

Utsarg

Travelled with family
Liked: Cleanliness, property conditions & facilities
The property was clean, quiet and a good value for money too !
Stayed 1 night in Sep 2025

8/10 Good

Amanda

Stayed 2 nights in Sep 2025

6/10 Okay

Robyn

Travelled with family
Liked: Cleanliness
We booked a room for 3 people. I rang two days before confirming the sofa bed would be made up when we arrived and was told it would be. Not only was the bed not made, the room was much to small for 3 people and 2 suitcases. We stayed the one night and checked out the next morning as the property could not provide a larger room.
Stayed 2 nights in Sep 2025

8/10 Good

Bruce

Liked: Cleanliness, room comfort

Cosy and well suited to our budget

Good location just above town. Easy access to tram outside hotel lobby. Well equipped kitchenette though a peeler and a can opener would have made it perfect. Comfy bed. Nice to be able to open windows up wide. Bathroom fan was noisy and there was a bit of noise from the street below. Suited our budget.
Stayed 2 nights in Sep 2025

10/10 Excellent

neil, Farrer

Liked: Cleanliness, amenities, property conditions & facilities
Nice area, great staff, fabulous parking so close to city
Stayed 1 night in Sep 2025

2/10 Terrible

Sarwan Kumar

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel was disgusting and uncomfortable. The room smelled musty, the surfaces were sticky, and the bathroom had mold and stained fixtures. Even though the stairs were guarded, they were still extremely steep and dangerous—especially for kids. The whole place felt poorly maintained, and we were so unhappy that we had to leave and find another hotel. Definitely not a place I’d recommend.
Stayed 1 night in Sep 2025