Overall, the state was OK, however, we waited three hours for our room assignment, which was done one week prior to arrival. We had to wait one hour after official check in for a room that should have been done and completed one hour before our official check-in custodial did a very poor job, in my opinion of prioritizing and getting our room available and ready by the 4 PM online website check in time we were provided some incentives to offset that inconvenience, but custodial staff was seen talking in socializing in the hallways and then janitorial carts, not moving from one room for over one and 1/2 hours on the fifth floor.