2/10 Terrible
Carrie
Travelled with partner
2 Feb 2025
I would give 0 stars if I could. After working all day and then driving an hour and a half from our home on a Friday night, we checked in an hour too late and the hotel had canceled our reservation. Nowhere on Expedia's site did it state that our reservation would be canceled if we didn't arrive by 9 PM, and I've never heard of such a thing. I understand that is the hotel's (stupid) policy, but again, this could have been made much more clear in Expedia's info on the hotel. After talking to Expedia on the phone for 30 minutes with no resolution, we drove home at 11 PM and did not get to do what we planned for our weekend in the mountains since we had nowhere to stay. Incredibly frustrated and disappointed. We will never use Expedia again nor stay at an Ameristar property. People have a reservation, travel to your property and you gladly take their money but don't honor the reservation they have. It's disgusting and greedy.
Carrie
Stayed 1 night in Jan 2025