Unfortunately, my stay was very disappointing due to repeated service failures. Upon check-in, I was told my luggage would be taken to my room, but it never arrived. After waiting nearly three hours and calling multiple times, I was forced to retrieve it myself.
I also requested a rollaway bed at check-in, yet it wasn’t delivered until almost 8:00 PM. The following day, my room was not cleaned and no fresh towels were provided. When I called to request towels, I waited over an hour to receive them.
Each time I approached the front desk, I was told they were “really busy,” despite there being no line or visible crowd. At checkout, I was informed of a parking fee that was never disclosed during check-in. When I questioned this, the staff member was rude and dismissive, stating that it was “listed on the website.” Additionally, I was never provided with Wi-Fi information upon check-in.
Overall, the lack of communication, poor service, and unprofessional interactions made this stay extremely frustrating and not worth the cost.