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Cactus Royal Resort & Spa

5.0 star property

Photo gallery for Cactus Royal Resort & Spa

Superior Room, Private Pool | Private pool
Property entrance
View from room
Buffet
2 restaurants, lunch, dinner served; Mediterranean cuisine

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • Pet-friendly
  • All-inclusive
  • Breakfast included
  • Parking included

Explore the area

View map
Stalis, Hersonissos, Crete Island, 70007
  • Place, Stalis Beach
    ‪7 min walk‬
  • Place, Malia Beach
    ‪3 min drive‬
  • Place, Star Beach Water Park
    ‪6 min drive‬
  • Airport, Heraklion (HER-Nikos Kazantzakis)
    ‪28 min drive‬

Room options

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • 21 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Room, Private Pool

Superior Room, Private Pool

Superior Room, Private Pool

  • 26 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

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About the area

Stalida

When you stay at Cactus Royal Resort & Spa in Hersonissos, you'll be on the beach, a 1-minute drive from Stalis Beach and 5 minutes from Star Beach Water Park. .This all-inclusive hotel is 4.1 mi (6.6 km) from Port of Hersonissos and 1.4 mi (2.3 km) from Malia Beach.

What's nearby

  • Stalis Beach - 7 min walk - 0.6 km
  • Malia Beach - 3 min drive - 2.3 km
  • Palace of Malia - 4 min drive - 3.5 km
  • Star Beach Water Park - 6 min drive - 6.1 km
  • Port of Hersonissos - 9 min drive - 8.8 km

Getting around

  • Nikos Kazantzakis Airport (HER) - 24 min drive

Restaurants

  • ‪Beachcomber - ‬1 min walk
  • ‪Kyknos Beach Pool Bar - ‬9 min walk
  • ‪Chill Out Bar - ‬5 min walk
  • ‪Sergiani - ‬4 min walk
  • ‪Anatolia - ‬2 min walk

About this property

Cactus Royal Resort & Spa

All-inclusive hotel with 2 restaurants connected to a shopping center in Hersonissos
Cactus Royal Resort & Spa offers 177 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Rooms open to furnished balconies or patios. These individually decorated and furnished accommodations include desks. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. Flat-screen televisions come with premium satellite channels.

Bathrooms include bathtubs or showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and ceiling fans. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

2 outdoor swimming pools are on site along with an indoor pool. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 6 treatment rooms including rooms for couples. Services include hot stone massages, sports massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 177 individually decorated guestrooms, featuring minibars and flat-screen televisions. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature rainfall showerheads and complimentary toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools and a sauna. This hotel also features complimentary wireless internet access, concierge services, and a reception hall.
Grab a bite at Philoxenia, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with your favorite drink at the bar/lounge or the poolside bar. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.
Philoxenia - This restaurant serves lunch and dinner.
Elia - This restaurant specializes in Mediterranean cuisine.
24-hour room service is available.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

Buffet meals, snacks, and select beverages included
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Elia
  • Philoxenia

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Spa open daily
  • Sports massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • 5 buildings
  • Built in 2010
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Individual decor
  • Individual furnishings
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
1 total (up to 11 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children 18 and younger are not allowed at this property; All guests older than 18 are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 4.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 15.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Room layout and furnishings may differ from the photos shown.

We should mention

This property does not have elevators
Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 18 years old and younger are not permitted at this property
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa

Property is also known as

Cactus Royal Hotel Hersonissos
Cactus Royal Chersonissos
Cactus Royal Hersonissos
Cactus Royal Hotel Chersonissos
Cactus Royal Resort Spa
Cactus Royal & Spa Hersonissos
Cactus Royal Resort & Spa Hotel
Cactus Royal Resort & Spa Hersonissos
Cactus Royal Resort Spa All Inclusive
Cactus Royal Resort & Spa Hotel Hersonissos

Cactus Royal Resort & Spa Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 39 out of 57 reviews
Rating 8 - Good. 15 out of 57 reviews
Rating 6 - Okay. 3 out of 57 reviews
Rating 4 - Poor. 0 out of 57 reviews
Rating 2 - Terrible. 0 out of 57 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent place to stay

Loved everything apart from bad weather. Food was fantastic, room was lovely and clean. Couldn’t fault anything
Stayed 7 nights in May 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A taste of luxury without the luxury price tag

I was very impressed with my stay. The facilities (hotel, gym & spa) were exceptional & there was plenty of variety at breakfast and lunch (i didn’t sample the food options in the evening). The staff were very friendly & couldn't be more helpful. The pool was always clean but despite the pictures on the website it's difficult to do full lengths & is more of a cool down type of pool. There is frequent themed nights & whilst I was there there was traditional Greek dancing & singers on. The only thing I could fault was the mattress was very hard so took me a few nights to get used to it & get a good night's sleep. I also used the voucher for the a la carte restaurant within the hotel called Elia. The 6 course meal was absolute perfection & the menu contained some of the best food I have ever eaten so you must visit there if you stay. Very luxurious, well worth the money.
Stayed 7 nights in Sep 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The private pool in our room was phenomenal, yet the towel services for the resort were obscure. Also, the large resort pool chairs were always “held” by patrons who never removed their towels which was frustrating as someone who came in after them.
Stayed 6 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and the hotel was clean, with good facilities and enough space for everyone. The food was fresh, with a wide variety to choose from so something for all. Definitely recommend this as a destination.
Stayed 7 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were anazing the cleanliness and the food were fantastic
Stayed 14 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel with extremely helpful staff. A high standard of room and cleanliness - very relaxing in lovely surroundings.
Stayed 6 nights in Aug 2019

10/10 Excellent

Sai, United Kingdom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a very nice location. One of the swimming pool where we sun bathe most of the time has a nice view of the mountains. The food and drinks are excellent, hats off to the chefs and kitchen staff. Majority of the staff were really friendly especially the bartenders and the waiters. Will recommend this hotel to my fAmily and friends. Crete is a stunning island.
Stayed 7 nights in May 2019

10/10 Excellent

Chris, Bristol

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are excellent. The standard of the food was really good. The quality of the accommodation is superb.
Stayed 7 nights in May 2019

8/10 Good

JC, Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Third visit

My daughter and I stay for 4 days each year. We arrive late in the evening, the night manager is always helpful and there is a snack for us in the room. Food is good with wide choice of dishes. Theme nights are fun. The only fault is a lot of people smoke and smoking areas are close to the restaurant, and although the rooms are none smoking they smoke on the balcony.
Stayed 4 nights in Sep 2018

10/10 Excellent

IAN, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice hotel central to stalis and beach .

Food at this hotel is exceptional .Service second to none . Hotel rooms clean and tidy .Only Down side tv channels for Germans and other nationalities .Dont think you should have to pay for room safe . Hotel outside areas spotless.. Panos at pool bar is a credit to your hotel .Always had a smile on his face and always knew what people were drinking .
Stayed 14 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room, very clean, great shower, great food, very good service, friendly staff, nice pool, beautiful hotel. Close to the beach (2 mins walk). There are a few restaurants near the hotel but no nightlife. For nightlife you need a short cab ride to Malia or Hersonissos.
Stayed 7 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel!

We had a wonderful vacation. The hotel is quiet, the rooms are clean and spacious, the staff is very nice and helpful and the food delicious.The area is very nice, very appropriate for a family vacation and the beach is just accross the road.
Stayed 5 nights in Jul 2018

10/10 Excellent

kaye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great stay

Stayed 5 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel really friendly staff
Stayed 5 nights in May 2018

8/10 Good

Jude, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel for a sheet break

This is the second year that my daughter and I have visited for a short break for some rest and relaxation. The hotel provided both
Stayed 4 nights in Oct 2017

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Catus Royal Resort and Spa.

This is a hotel where both management and staff understand the meaning of service. All are well trained friendly, efficient.. This was our second visit and if anything the service and environment of the hotel had improved on last year. The immediate local area is a little tacky and off putting but this does not impact on the hotel grounds and there is at least one good café within a short stroll of the hotel.
Stayed 7 nights in Sep 2017

6/10 Okay

Richard, Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice quiet hotel

This is a relatively new hotel and is therefore in very god condition, the hotel is kept very clean and tidy at all times. We had booked a suite which proved to be well worth the extra cost, the suite overlooked the pool area and effectively had two balconies which had the sun from 10am till sunset. The all inclusive package was of a very good standard. Our major criticism was at the end of the holiday which coincided with the end of season, when the hotel was winding down, the owner/management threw a party for local business owners and dignitaries which took over the main restaurant leaving paying customers the choice of either a fixed menu in the corner of the restaurant or using the sister Cactus Beach buffet (2* at best). This left us feeling that our 5 star experience had descended to a 2 star experience especially when the buffet for breakfast was closed on the final day as "it wasn't worth opening for 6 people" but managed to be open to give the staff breakfast. A great shame as what was an excellent holiday was somewhat marred by the final days. When we checked out we explained how we felt to the Receptionist, however, the Duty Manager didn't seem to have the time to talk to us.

10/10 Excellent

Tim, Manchester, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't let the price fool you. This hotel is 5 star

Just returned from the Cactus Royal and taking into consideration the price that we paid our overall experience in this hotel was very good. We were the only English couple staying as it is very popular with German and Russian holiday makers but it did not matter as everyone was well behaved and the staff went out the way to talk to us. We were a little apprehensive as previous all inclusive hotels haven't lived up to the star ratings but this one is definatley 5 star with good quality food, fantastic range of drinks included in the all inclusive package and excellent customer sevice. The jewel in the crown has to be 'Elia' the Mediterranean restaurant which you are allowed to visit once a week. The food was amazing and the location overlooks the sea which gives you a cool breeze and creates a fantastic atmosphere. The only downside to this hotel is the fight for sunbeds in the morning but this problem exists in most hotels when they are full. In summary if you are looking for value for money but still want quality this hotel is hard to beat.

10/10 Excellent

Magdalena

Liked: Cleanliness, staff & service, property conditions & facilities
Wir hatten ein Zimmer mit eigenem Pool und waren mit allem absolut glücklich
Stayed 12 nights in Sep 2023

8/10 Good

Serap

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023

8/10 Good

Emilie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023

10/10 Excellent

Soheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Jul 2022

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jun 2021

10/10 Excellent

Verified traveller

Stayed 7 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Das Hotel ist im gesamten sehr sauber. Das Essen ist abwechslungsreich, es kommt keine lange weile auf. Verbesserungsfähig ist die Zimmerreinigung. Im Bad wird nicht mal der Duschvorleger hoch genommen wenn man ihn liegen lässt. Wenn Kosmetiktücher alle, dann alle. Dabei wäre es ein leichtes diese nachzufüllen. Aber das sind wirklich Kleinigkeiten. Ansonsten war es ein sehr schöner Aufenthalt.
Stayed 9 nights in Oct 2019