2/10 Terrible
Sung Hyuk, Malvern East
Travelled with group
26 Apr 2025
Liked: Cleanliness
Disliked: Staff & service
Had the misfortune of arriving in HCMC at the same time as the road closures for the Reunification rehearsal and our Grab driver was only able to drop us off 30 minutes walk away from the hotel. We tried to walk to the hotel but was stopped by the police.
The hotel never mentioned any potential access restriction to the hotel and never responded to our messages, only generic automated responses. We've managed to call the hotel, only to be told to wait until midnight.
We've managed to get to the hotel at 10 30pm, 6 hours after arriving in HCMC. During check-in, the staff mentioned they could've arranged alternative access, when they've told us to stay put until midnight on the phone.
After checking in, the hotel porter made me unload the luggages from his luggage trolley as my room was on level 1, which had different floor levelling between the lift foyer and where the rooms area, requring you to drag the luggage up and down via a ramp and the hotel porter doesn't do that for you.
The service and communication from the hotel have been abysmal and not the standard I'd expect from a 4 star hotel. Thanks for making us waste our time in HCMC.
Sung Hyuk
Stayed 1 night in Apr 2025