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Holiday Inn Express & Suites Houston - Memorial City Centre by IHG

2.5 star property

Photo gallery for Holiday Inn Express & Suites Houston - Memorial City Centre by IHG

Exterior
Outdoor pool
Exterior
1 bedroom, Egyptian cotton sheets, premium bedding, down duvets
Exterior

Popular amenities

  • Pool
  • Gym
  • 24/7 front desk
  • Laundry

Explore the area

Map
10500 Katy Freeway, Houston, TX, 77043
  • CityCentre
    ‪5 min walk‬
  • Memorial City Mall
    ‪18 min walk‬
  • Memorial Hermann Memorial City Medical Center
    ‪18 min walk‬
  • Houston, TX (IAH-George Bush Intercontinental)
    ‪35 min drive‬

Room options

View all photos for Suite, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite, 1 King Bed

9.0 out of 10
Wonderful
(12 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Communications)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite, 1 King Bed, Accessible (Communications)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite, 2 Queen Beds

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Standard Room, 1 King Bed, Accessible (Communications)

9.8 out of 10
Exceptional
(8 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub (Communications)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Standard Room, 2 Queen Beds, Accessible Bathtub (Communications)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible Bathtub (Accessible Tub)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite, 1 King Bed, Accessible Bathtub (Accessible Tub)

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Standard Room, 2 Queen Beds, Accessible (Communications)

7.4 out of 10
Good
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(48 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible Bathtub (Communications)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite, 2 Queen Beds, Accessible Bathtub (Communications)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(43 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Standard Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room

Standard Room

9.8 out of 10
Exceptional
(13 reviews)
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible Bathtub (Communications)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite, 1 King Bed, Accessible Bathtub (Communications)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Communications)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite, 2 Queen Beds, Accessible (Communications)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 6
  • 2 Queen Beds

Similar properties

Outdoor pool

Fairfield Inn & Suites Houston Memorial City Area

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.6 out of 5, Wonderful, (549)
The price is NZ$200
for 1 room
includes taxes & fees
17 Aug - 18 Aug
Fairfield Inn & Suites Houston Memorial City Area

About the area

Houston

With a stay at Holiday Inn Express & Suites Houston - Memorial City Centre by IHG in Houston (Memorial), you'll be within a 5-minute drive of CityCentre and Memorial City Mall. .This hotel is 4 mi (6.4 km) from Westheimer Rd and 14 mi (22.5 km) from Daikin Park.

What's nearby

  • CityCentre - 5 min walk - 0.5 km
  • Town and Country Village - 13 min walk - 1.2 km
  • Memorial City Mall - 18 min walk - 1.6 km
  • Memorial Hermann Memorial City Medical Center - 18 min walk - 1.6 km
  • Westheimer Rd - 4 min drive - 6.4 km

Getting around

  • Houston Station - 26 min drive
  • George Bush Intercontinental Airport (IAH) - 40 min drive

Restaurants

  • ‪Pluckers Wing Bar - ‬17 min walk
  • ‪Yard House - ‬17 min walk
  • ‪SMG City Centre - ‬15 min walk
  • ‪Taste of Texas - ‬16 min walk
  • ‪Pappasito's Cantina - ‬17 min walk

About this property

Holiday Inn Express & Suites Houston - Memorial City Centre by IHG

Hotel with free breakfast, near CityCentre
Holiday Inn Express & Suites Houston - Memorial City Centre by IHG offers 123 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 50-inch flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers.

This Houston hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided weekly.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Make yourself at home in one of the 123 air-conditioned rooms featuring refrigerators and flat-screen televisions. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms have complimentary toiletries and hair dryers.
Enjoy recreational amenities such as an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite from the snack bar/deli serving guests of Holiday Inn Express & Suites Houston - Memorial City Centre by IHG. A complimentary buffet breakfast is served on weekdays from 6:00 AM to 9:30 AM.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
A complimentary buffet breakfast is served between 6:00 AM and 9:30 AM on weekdays. An additional breakfast (subject to charges) is served daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)

Business services

  • 24-hour business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 100 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 6:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Houston W Memorial City Area Hotel
Holiday Inn Express Houston W Memorial City Area
Express Houston W Memorial Ci
Holiday Inn Express Suites Houston W Memorial City Area
Holiday Inn Express Suites Houston Memorial City Centre
Holiday Inn Express Suites Houston Memorial City Centre by IHG

Holiday Inn Express & Suites Houston - Memorial City Centre by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 701 out of 1003 reviews
Rating 8 - Good. 147 out of 1003 reviews
Rating 6 - Okay. 64 out of 1003 reviews
Rating 4 - Poor. 29 out of 1003 reviews
Rating 2 - Terrible. 62 out of 1003 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Elijah

Liked: Cleanliness
Stayed 1 night in May 2025

10/10 Excellent

Cesar, Gonzales

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Terrance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Jazlyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 2 nights in Apr 2025

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Vanessa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 1 night in Apr 2025

8/10 Good

Aprelia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Anthony

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Mar 2025

10/10 Excellent

Jerome

Stayed 1 night in Apr 2025

8/10 Good

Robert, Bakersfield

Good
Stayed 1 night in Apr 2025

6/10 Okay

samantha

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Sleeping on concrete slabs :(

Overall a nice hotel for a one night stay. Although the beds are like sleeping on concrete. Nice breakfast but very disappointed with the “suite” I was in. The shower handle was broken and the coating was peeling off the faucet. Also the room was just that, a room. Nothing special for being a suite. Changed my next trip hotel because of how dissatisfied I was with this hotel. Staff was nice, but not comfortable at all.
Stayed 2 nights in Apr 2025

8/10 Good

rhonda

Stayed 1 night in Mar 2025

6/10 Okay

Mary

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Slow, apathetic service

I have never experienced poor service in an IHG hotel until now. Having stayed in a few in England I was very excited to check out the US version. We waited over 20 minutes to check in, despite two staff being on the desk, only one was helping. They took a payment on the morning of my check in, despite me having specified I’d pay at the hotel. They then took a further $100 off my card without informing me, or exposing what it was for. We got to our room, which was lovely, to find the sofa bed had no linen and the second key card did not work. Went to reception and they fixed the card, no apology for the inconvenience. I asked about the linen, the went and got it and gave it to us to carry back up to our room!! I asked why they had taken money that money, I was told it was to make sure my card worked otherwise they would have to cancel my booking. I asked why the second payment was so large, they advised this was a refundable deposit in case of damages. Absolute shambles and not the great hospitality we had received in the UK branches, nor in other Houston businesses
Stayed 2 nights in Apr 2025

8/10 Good

Idania

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good place to stay
Stayed 2 nights in Apr 2025

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice for the price, especially with kids
Stayed 1 night in Apr 2025

10/10 Excellent

Jhoselyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Clean room, clean bed, clean sheets, clean lobby and smell good too, yummy breakfast. We don’t often experienced such an excellent everything since the moment we walked in and out. We will surely put this hotel on top of our list whenever we visit the area in the future. Well done!
Stayed 2 nights in Apr 2025

2/10 Terrible

Ricky

Stayed 1 night in Apr 2025

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Ubaldo

Travelled with family and small children
Liked: Amenities
Great hotel!
Stayed 2 nights in Apr 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Property conditions & facilities
We reserved 3 rooms and we were put on 3 different floors. 3rd, 4th and 5th which was not convenient and receptionist was not receptive to adjusting. Rooms were okay.
Stayed 2 nights in Apr 2025

10/10 Excellent

Thadius

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, very clean, and in a great location. It’s not too far from the Memorial City Mall. I will definitely recommend this location for those looking for a cool place to stay when visiting Houston.
Stayed 1 night in Apr 2025

10/10 Excellent

Jamie

Stayed 1 night in Apr 2025

10/10 Excellent

Tammy, Lafayette

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was so nice! Tony was super nice. Room was super clean and bed was so comfortable. Loved how you had Dove shampoo, conditioner and body wash in shower. There was also Dove hand wash and body lotion by sink. There was a Keurig in room with coffee pods. I would surely stay there again!
Stayed 2 nights in Apr 2025

2/10 Terrible

Joseph

Stayed 1 night in Mar 2025