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 Auckland •1 Room
 Auckland • 1 Room
Book online or call 0508 283 858 Phone Number

SO/ Auckland

5.0 out of 5.0
Cnr. Customs East & Gore Street, Auckland, 0508 283 858
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Exceptional!
4.7 of 5 guest rating
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Wifi
Business
Smoke Free
Babysitting
24/7 Desk
More
Room type Options Nightly price Book
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Signature Room, 1 King Bed, Business Lounge Access (SO Club)
38 square metres
1 King Bed
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Other room types
Photo of room
Room, 1 King Bed (SO Comfy)
33 square metres
1 King Bed
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Photo of room
Room (SO Playful)
32 square metres
1 King Bed
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Photo of room
Room, 2 Single Beds (SO Playful)
32 square metres
2 Twin Beds
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Photo of room
Signature Suite, 1 King Bed, Business Lounge Access (SO Suite)
44 square metres
1 King Bed
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Photo of room
Room, 1 King Bed, City View (SO Urban)
Room with view
1 King Bed
Room sleeps 2 guests
(up to 1 child)
Select dates to see price

Get an overview of this hotel
Luxury spa hotel, walk to University of Auckland

Popular property highlights

Free WiFi
24-hour business centre
Smoke-free property
Babysitting or childcare (surcharge)
24-hour front desk

SO/ Auckland is centrally located in Auckland, a 4-minute walk from University of Auckland and 5 minutes by foot from Auckland Ferry Terminal. This luxury hotel is 0.4 mi (0.6 km) from Princes Wharf and 0.5 mi (0.8 km) from Spark Arena.

Make yourself at home in one of the 130 guestrooms featuring refrigerators and free minibar items. Wired and wireless internet access is complimentary, while 49-inch Smart televisions with digital programming provide entertainment. Private bathrooms with separate bathtubs and showers feature rainfall showerheads and hair dryers. Conveniences include phones, as well as safes and desks.

Relax at the full-service spa, where you can enjoy massages. If you're looking for recreational opportunities, you'll find a 24-hour health club, an indoor pool, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).

Grab a bite at Javalab, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Buffet breakfasts are available daily for a fee.

Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Auckland? This hotel has 5382 square feet (500 square meters) of space consisting of conference space and 5 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Languages spoken

  • English

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SO/ Auckland

Cnr. Customs East & Gore Street, Auckland, 1010

Hotel Amenities

Hotel Amenities

  • Lift
  • Fitness facilities
  • Concierge services
  • Total number of rooms - 130
  • Number of floors - 15
  • Number of buildings/towers - 1
  • Airport transport (surcharge)
  • Conference space
  • Breakfast available (surcharge)
  • Safe-deposit box at front desk
  • Spa services on site
  • Multilingual staff
  • Free newspapers in lobby
  • 24-hour front desk
  • Business centre
  • Porter
  • Dry cleaning/laundry service
  • Full-service spa
  • Spa treatment room(s)
  • Sauna
  • Smoke-free property
  • Wedding services
  • Tours/ticket assistance
  • Free WiFi
  • Year Built – 2018
  • Number of restaurants - 2
  • 24-hour business centre
  • Conference space size (feet) - 5382
  • Conference space size (meters) - 500
  • Number of meeting rooms - 5
  • Number of indoor pools - 1
  • Snack bar/deli
  • Valet parking (surcharge)
  • Rooftop terrace
  • Number of bars/lounges - 2
  • Luggage storage
  • 24-hour fitness facilities
  • Terrace
  • Babysitting or childcare (surcharge)
  • 24-hour health club
  • Electric car charging station
  • Covered parking
  • Vegetarian breakfast available
  • Organic food
  • Locally-owned & organised tours & activities
  • Showcase for local artists
  • Locally-sourced food on site (80% or more)
  • At least 80% of all lighting comes from LEDs
  • Vegan menu options available
  • Vegetarian menu options available
  • Bulk dispenser for toiletries
  • No single-use plastic stirrers
  • Biodegradable/compostable stirrers
  • No single-use plastic straws
  • Biodegradable/compostable straws
  • No single-use plastic water bottles
  • Reusable cups only
  • Water-efficient showers only

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Languages spoken

  • English
  • Hindi
  • Chinese (Mandarin)

Parking

Valet parking (surcharge)

Room Amenities

SO/ Auckland offers 130 accommodations with free minibar items and espresso makers. A pillow menu is available. 49-inch Smart televisions come with digital channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and hair dryers. This Auckland hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Television
  • Free newspaper
  • Fridge
  • Coffee/tea maker
  • Daily housekeeping
  • Phone
  • Private bathroom
  • Bathrobes
  • Hair dryer
  • Iron/ironing board
  • In-room safe
  • Espresso maker
  • Room service (24 hours)
  • Desk
  • In-room climate control (air conditioning)
  • Turndown service
  • Free bottled water
  • In-room childcare (surcharge)
  • In-room massage available
  • Slippers
  • Separate bathtub and shower
  • Digital TV service
  • Free WiFi
  • Free wired Internet
  • Pillow menu
  • TV size 49
  • TV size (measurement) inch
  • Rainfall showerhead
  • Connecting/adjoining rooms available
  • Minibar (stocked, free items)
  • In-room climate control (heating)
  • Electric kettle
  • Towels provided
  • Linens provided
  • Highchair
  • Number of bathrooms: 1
  • Smart TV
  • Number of beds 1
  • Housekeeping on request
  • Baby bath
  • Streaming services
  • Laptop-friendly workspace
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Recycling
  • Wardrobe
  • Change of towels (on request)
  • Change of bed sheets (on request)
  • Energy-saving switches

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning.

Javalab - This café serves lunch, dinner, and light fare. A children's menu is available.

Harbour Society - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.

Hi So - Onsite rooftop bar. Open daily.

Mixo - Onsite bar. Open daily.

24-hour room service is available.

Nearby Things to do

  • Yoga classes/instruction on site

Spa Services

  • Number of treatment rooms 4
  • Couples treatment rooms
  • Sauna in spa
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Steam room in spa

Accessibility

  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible on-site restaurant
  • Stair-free path to entrance

Hotel Policies

Check-in

Check-in time starts at 3:00 PM

Minimum check-in age is: 18

Check-in time ends at midnight

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 12 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 100.0 per night.

Pet Policy

  • Pets not allowed

You need to know

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, JCB International, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Children stay free

Noise-free rooms not guaranteed

Number of children who can stay for free – 12

Debit cards

Staffed front desk

Smoke detector

Long-term renters welcome

Security system

LGBTQIA friendly

Children stay free - maximum age 1

Credit card pre-authorisation

Property is cleaned with disinfectant

Staff do not wear personal protective equipment

Protective clothing is available for guests

Masks are available for guests

Gloves are available for guests

No shield between guests and staff in main contact areas

Guests are provided with free hand sanitiser

Social distancing measures are not in place

Contactless check-in is not available

Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)

Property confirms they are implementing enhanced cleaning measures

Individually wrapped food options are not available

No gap period between guests' stays

Staff temperature checks are not conducted regularly

Temperature checks are not available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property does not follow sanitisation practices of any association

Guest accommodation is not sealed after cleaning

Electrostatic spray is not used for disinfection

Cashless transactions are available

Masks are not compulsory at the property

Contactless food service / room service is not available

Reservation is not required for facilities on site

Mobile key entry is not available

Food service has been amended for enhanced safety

Property does not offer on-site COVID-19 testing

Property does not require health documentation at check-in

Sustainability/community reinvestment (10% revenue or more)

Guest education on local ecosystems and culture

Comprehensive recycling policy

Fees

Optional extras

  • Fee for buffet breakfast: approximately NZD 49 per person
  • Airport shuttle fee: NZD 195 per vehicle (one-way)
  • Covered valet parking fee: NZD 55 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 100.0 per night
  • Credit card charges are subject to a surcharge of 2.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • SO/ Auckland Hotel
  • SO/ Auckland Hotel
  • SO/ Auckland Auckland
  • SO/ Auckland Hotel Auckland

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

Up to 12 children 1 year old and younger stay free when occupying the parent or guardian's room, using existing bedding.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Cashless payment methods are available for all transactions.

Contactless check-out is available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

  • Qualmark

National Rating

Official New Zealand Rating provided by Qualmark®

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