See all properties
Save

Best Western Inverness Palace Hotel & Spa

4.0 star property

Photo gallery for Best Western Inverness Palace Hotel & Spa

Indoor pool
Front of property
Executive Room, 1 Double Bed, Non Smoking
Restaurant
Desk, laptop workspace, blackout curtains, iron/ironing board

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available

Explore the area

Map
8 Ness Walk, Inverness, Scotland, IV3 5NG
  • Inverness Castle
    ‪2 min walk‬
  • Inverness Cathedral
    ‪3 min walk‬
  • Eden Court Theatre
    ‪6 min walk‬
  • Inverness (INV)
    ‪14 min drive‬

Room options

View all photos for Comfort Room, 1 Double Bed, Non Smoking

Comfort Room, 1 Double Bed, Non Smoking

Comfort Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room, 1 Double Bed, Non Smoking, View

Executive Room, 1 Double Bed, Non Smoking

Executive Room, 1 Double Bed, Non Smoking, View

  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Room, 1 Single Bed, Non Smoking

Comfort Room, 1 Single Bed, Non Smoking

Comfort Room, 1 Single Bed, Non Smoking

  • Sleeps 1
  • 1 Twin Bed

View all photos for Comfort Room, 2 Single Beds, Non Smoking

Comfort Room, 2 Single Beds, Non Smoking

Comfort Room, 2 Single Beds, Non Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Room, 2 Single Beds, Non Smoking, View

Desk, laptop workspace, blackout curtains, iron/ironing board

Executive Room, 2 Single Beds, Non Smoking, View

  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room, 2 Double Beds, Non Smoking

Family Room, 2 Double Beds, Non Smoking

Family Room, 2 Double Beds, Non Smoking

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking (Cozy Room;Small Room)

Standard Room, 1 Double Bed, Non Smoking (Cozy Room;Small Room)

Standard Room, 1 Double Bed, Non Smoking (Cozy Room;Small Room)

  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Lounge

AC Hotel by Marriott Inverness

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.6 out of 5, Wonderful, (720)
The price is NZ$561
for 1 room
includes taxes & fees
2 Jul - 3 Jul
AC Hotel by Marriott Inverness

About the area

Inverness

A stay at Best Western Inverness Palace Hotel & Spa places you in the heart of Inverness, within a 10-minute walk of Inverness Castle and Inverness Cathedral. .This eco-certified hotel is 0.3 mi (0.5 km) from Eden Court Theatre and 0.4 mi (0.7 km) from Inverness Museum and Art Gallery.

What's nearby

  • Inverness Museum and Art Gallery - 1 min walk - 0.2 km
  • Inverness Castle - 2 min walk - 0.2 km
  • Inverness Cathedral - 3 min walk - 0.3 km
  • Victorian Market - 4 min walk - 0.4 km
  • Eden Court Theatre - 6 min walk - 0.5 km

Getting around

  • Inverness Station - 11 min walk
  • Inverness (INV) - 22 min drive

Restaurants

  • ‪The Original Milk Bar - ‬1 min walk
  • ‪McDonald's - ‬4 min walk
  • ‪Xoko - ‬4 min walk
  • ‪Johnny Foxes - ‬2 min walk
  • ‪The Castle Tavern - ‬7 min walk

About this property

Best Western Inverness Palace Hotel & Spa

Eco-certified hotel with a full-service spa and a fitness center
Best Western Inverness Palace Hotel & Spa offers 110 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions are featured in guestrooms. Bathrooms include bathtubs or showers and complimentary toiletries.

This Inverness hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.
Sleeping Beauty Spa has 2 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy.

The spa is open select days. Children under 16 years old are not allowed in the spa without adult supervision.

Stay in one of 110 guestrooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an indoor pool, a sauna, and a fitness center. This Victorian hotel also features complimentary wireless internet access, a hair salon, and a fireplace in the lobby.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 7 AM to 9:30 AM and on weekends from 8 AM to 10 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 7 AM and 9:30 AM and on weekends between 8 AM and 10 AM.
Best Western Inverness Palace Hotel & Spa has a restaurant on site.
Brasserie - This bar specializes in local cuisine and serves lunch, dinner, and light fare. A children's menu is available. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Polish, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Valet parking on site (GBP 10 per stay)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7 AM to 9:30 AM on weekdays and 8 AM to 10 AM on weekends; GBP 14.95 for adults and GBP 14.95 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Brasserie

Things to do

  • Bicycle storage
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Baby bath
  • Children's games
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • On a river

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift (89 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (64 centimetre high)

More

  • 3 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Fireplace in lobby
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Victorian architecture
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Day bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Meal delivery service

More

  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
This property also serves Jain vegetarian food. Guests with dietary restrictions or food allergies should contact this property in advance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 30 per night
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 14.95 for adults and GBP 14.95 for children
  • Valet parking fee: GBP 10 per stay
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 30 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the spa without adult supervision

National rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

Property is also known as

Best Western Inverness Palace Hotel
Best Western Palace Hotel
Best Western Inverness Palace
Best Western Palace
Best Western Inverness Palace Hotel And Spa
Best Western Inverness Palace Hotel Inverness
Inverness Best Western
BEST WESTERN Inverness Palace Hotel & Spa Scotland
Best Inverness & Spa Inverness
Best Western Inverness Palace Hotel & Spa Hotel
Best Western Inverness Palace Hotel & Spa Inverness
Best Western Inverness Palace Hotel & Spa Hotel Inverness

Best Western Inverness Palace Hotel & Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 467 out of 952 reviews
Rating 8 - Good. 302 out of 952 reviews
Rating 6 - Okay. 114 out of 952 reviews
Rating 4 - Poor. 53 out of 952 reviews
Rating 2 - Terrible. 16 out of 952 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Arron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel in the centre of Inverness

Excellent hotel, helpful, friendly staff. We had lunch in the brasserie which was delicious. Highly recommended. The spa was lovely and very clean. We had a cozy double room which was exactly as expected. Right in the heart of Inverness. We will definitely be back again.
Stayed 1 night in Mar 2025

2/10 Terrible

Chris

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Won’t be back.

No mention of extensive external works being carried out for a prolonged period of time. Scaffolding surrounding the building - not only a safety concern for the bedroom window, poor views of Inverness. The “car park” facility is compromised by the works. Having many of the spaces taken up by building supply storage. Had to use a public car park - paid for. Travelling for work means that I don’t want to be far from my vehicle or have supplies with me. The reason for choosing this hotel was the onsite parking. Which was not adequate. Bed was a very small double - extremely uncomfortable. Was asked twice regarding coffee and toast. Never came. Sausages were gristly.
Stayed 1 night in Mar 2025

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Great location. It has very limited parking.
Stayed 2 nights in Mar 2025

8/10 Good

Fiona

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Palace

Loovely hotel i am just fussy thing bathroom should have hand rail in shower as i am very unstead on feet but not safe for older people even although they gave me a shower mat but not very long as walk in shower was long . The bathroom could do with hooks for hanging wet towels as no where to put all the towels just one towel rail but hotel seems nice i am just fussy
Stayed 2 nights in Mar 2025

6/10 Okay

Paul

Travelled with partner
Liked: Staff & service
Walking distance to city centre and Eden Court Could have done with a bigger bed but it looks like beds were being replaced as we left
Stayed 1 night in Mar 2025

10/10 Excellent

william

Liked so much I would go back again Very pleasant staff, and location was good Perfect stay
Stayed 3 nights in Feb 2025

10/10 Excellent

Alan

Stayed 1 night in Feb 2025

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay on my way to Orkney
Stayed 1 night in Feb 2025

10/10 Excellent

Alison

Liked: Cleanliness
Stayed 2 nights in Feb 2025

8/10 Good

Karin

Travelled with family
Liked: Property conditions & facilities
Staff are great, pool is nice, room was comfortable. Bit of noise transference between floors (ceiling very creaky if someone walking in room above) but otherwise it was great. Parking at hotel is limited but there is a reasonable workaround (getting permit to park in nearby car park). Would recommend.
Stayed 3 nights in Feb 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

Claire

Liked: Staff & service, property conditions & facilities, room comfort

Room is alright for the price

The room was adequate, the bathroom wasn’t the cleanest, the hooks to keep the shower curtain up were mouldy. There were marks all down the walls that looked like water running down them.
Stayed 3 nights in Feb 2025

10/10 Excellent

Raffaele

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Please stay. The gym/spa area was a nice extra. And rooms were clean and a good size. The only comment would be the pad rather than mattress on the beds. Very strange. Otherwise a nice place.
Stayed 1 night in Feb 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is in an excellent location. The room we had was overlooking the river and castle so we were very lucky. We were going to a show at the Eden Court theatre which was only a short walk away. My only criticism is the lack of parking for guests staying at the hotel.
Stayed 1 night in Feb 2025

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Had a lovely room albeit with scaffolding outside our window Leisure facilities were very nice and helpful staff
Stayed 3 nights in Feb 2025

10/10 Excellent

miss l

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My weekend away.

Great location. Hotel is beautifully clean and cosy. Only issue maybe was the parking situation. Only a few spaces available that we never managed to park in. There were a few parking spaces a few minutes walk away that had been allocated for the hotel but not ideal if you’re elderly or disabled. Overall a very happy customer who had a relaxing stress free stay.
Stayed 3 nights in Jan 2025

10/10 Excellent

William

Stayed 1 night in Feb 2025

8/10 Good

Gordon

Stayed 3 nights in Jan 2025

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and great facilities would recommend
Stayed 1 night in Feb 2025

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort

Nice but Loud, staff don't say hello!

The noise from the gym & pool downstairs was loud, if a light sleeper this is not the place for you if you get a room near pool.
Stayed 1 night in Jan 2025

10/10 Excellent

Amy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel opposite the Ness and Castle

Really love check in lady, Ale, plus I loved the steam room / sauna. All you need on a cold day in Scotland! Clean rooms, everything you need.
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Irene

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
As per email received all works are done so why is there scaffolding out the front defeats the "free upgrade of a riverside views". Booked for a bar meal we put into restaurant where to be honest a very limit choice of food was offered
Stayed 1 night in Jan 2025