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Grand Velas Riviera Maya - All Inclusive

5.0 star property

Photo gallery for Grand Velas Riviera Maya - All Inclusive

3 outdoor pools, pool umbrellas, pool loungers
8 restaurants, dinner served, Fusion cuisine
8 restaurants, dinner served, Fusion cuisine
Lobby
Point of interest

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Breakfast included
  • Room service

Explore the area

View map
Carretera Cancún-Tulum KM 62, Municipio Solidaridad, Playa del Carmen, QROO, 77710
  • El Camaleón Mayakoba Golf Course
    ‪7 min drive‬
  • Playa Xcalacoco
    ‪9 min drive‬
  • Tres Rios Ecopark
    ‪14 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪58 min drive‬

Room options

View all photos for Grand Class Pool Suite Ocean Front

Grand Class Pool Suite Ocean Front

Grand Class Pool Suite Ocean Front

10.0 out of 10
Exceptional
(4 reviews)
  • 128 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Ambassador Suite Ocean View

1 bedroom, premium bedding, down duvets, pillow-top beds

Ambassador Suite Ocean View

10.0 out of 10
Exceptional
(2 reviews)
  • 119 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Zen Grand Two Bedroom Family Suite Nature View

Zen Grand Two Bedroom Family Suite Nature View

Zen Grand Two Bedroom Family Suite Nature View

10.0 out of 10
Exceptional
(1 review)
  • 220 sq m
  • 2 bedrooms
  • Resort view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Ambassador Pool Suite Ocean View

Ambassador Pool Suite Ocean View

Ambassador Pool Suite Ocean View

  • 118 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Ambassador Two Bedrooms Family Suite Ocean View

Ambassador Two Bedrooms Family Suite Ocean View

Ambassador Two Bedrooms Family Suite Ocean View

  • 235 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Nature View Suite - Zen Experience

Nature View Suite - Zen Experience

Nature View Suite - Zen Experience

8.8 out of 10
Excellent
(9 reviews)
  • 110 sq m
  • 1 bedroom
  • Resort view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Nature View Suite with Pool - Zen Experience

Nature View Suite with Pool - Zen Experience

Nature View Suite with Pool - Zen Experience

10.0 out of 10
Exceptional
(2 reviews)
  • 109 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

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About the area

Playa del Carmen

A stay at Grand Velas Riviera Maya - All Inclusive places you in the heart of Playa del Carmen, a 8-minute drive from El Camaleón Mayakoba Golf Course. .This all-inclusive property is 6.4 mi (10.3 km) from Playa del Carmen Main Beach and 7.2 mi (11.5 km) from Maroma Beach.

What's nearby

  • El Camaleón Mayakoba Golf Course - 7 min drive - 2.5 km
  • Gran Coyote Golf - 8 min drive - 4.9 km
  • Playa Xcalacoco - 9 min drive - 3.9 km
  • Playa del Carmen Main Beach - 14 min drive - 10.9 km
  • Tres Rios Ecopark - 14 min drive - 8.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive

Restaurants

  • ‪Amaranto - ‬13 min drive
  • ‪Restaurante Hacienda - ‬12 min drive
  • ‪Privilege Lounge - ‬20 min walk
  • ‪Sunset restaurant - ‬11 min drive
  • ‪La Hacienda - ‬13 min drive

About this property

Grand Velas Riviera Maya - All Inclusive

Luxury property on the beach, with 3 outdoor pools
Grand Velas Riviera Maya - All Inclusive offers 539 accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies or patios. Accommodations are furnished with single sofa beds. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 65-inch Smart televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include espresso makers and safes. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

SE Spa has 42 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a mud bath, a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Treat yourself to a stay in one of the 539 guestrooms, featuring indoor private hot tubs and Smart televisions. Your pillowtop bed comes with down comforters and premium bedding, and all rooms are furnished with single sofa beds. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, a fitness center, and karaoke. This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge). Getting to the surf and sand is a breeze with the complimentary beach shuttle.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy Fusion cuisine at Cocina de Autor (+12), one of the property's 8 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Visit one of the 6 bars/lounges, 2 beach bars, and 3 poolside bars for a refreshing drink. A complimentary buffet breakfast is served daily from 7:00 AM to noon.

Featured amenities include a business center, limo/town car service, and dry cleaning/laundry services. Planning an event in Playa del Carmen? This property has 94548 square feet (8784 square meters) of space consisting of a conference center and meeting rooms. Free valet parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and noon. A complimentary manager's reception is offered each day.
Cocina de Autor (+12) - This beachfront fine-dining restaurant specializes in Fusion cuisine and serves dinner only. Guests can enjoy drinks at the bar. 1-star Michelin rating.
Sen Lin - Overlooking the garden, this fine-dining restaurant specializes in Asian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open select days.
Lucca - Overlooking the pool and garden, this fine-dining restaurant specializes in Italian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open select days.
Frida - This beachfront fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Piaf (+12) - This beachfront fine-dining restaurant specializes in French cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
A complimentary grocery shopping service is offered and guests can order late night fare from 24-hour room service.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling

Land activities

Bicycling
Fitness facilities
Miniature golf
Soccer
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Preferred Hotels & Resorts.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Free beach shuttle
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to noon
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • 6 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • Couples/private dining
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Cocina de Autor (+12)
  • Frida
  • Lucca
  • Piaf (+12)
  • Sen Lin

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • Air hockey
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Ecotours
  • Fitness classes
  • Foosball table
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Hiking/biking trails
  • Karaoke
  • Kayaking
  • Mini golf
  • Piano
  • Pilates classes
  • Playground
  • Shopping
  • Table tennis

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • In-room cot
  • In-room sofa bed
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Travel cot

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (94,548 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 42 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift (110 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (120 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 3 buildings
  • 4 floors
  • At least 10% of profits reinvested in community and sustainability
  • Ballroom
  • Banquet hall
  • Built in 2008
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Local artist showcase
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Single sofa bed

Bathroom

  • Bathtub or shower
  • Children's robes
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub or rainfall showerhead
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 65-inch smart TV with premium cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 65

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Additional fees apply for connecting/adjoining rooms and are subject to availability.
This property's guestrooms are divided into 3 sections. Nature View suites are located in the Zen Grand section, located .75 miles (1,207 meters) from the beach, and are near the convention center, spa, and pool. Access to the beach and other sections of the property is provided via a 24-hour hotel shuttle. Ambassador suites are located around the resort's main infinity pool. Grand Class Ambiance facilities (restaurants and swimming pool) are reserved for adults and children age 12 and older only.

Renovations and closures

The following facilities or services will be unavailable from August 31 2025 to September 30 2025 (dates subject to change):
  • Sauna
  • Spa
  • Spa/Beauty services

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 65 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
No pets and no service animals are allowed at this property
Guests under 16 years old are not allowed in the spa

Property is also known as

All Inclusive Grand Velas Riviera Maya
Grand Velas All Inclusive
Grand Velas All Inclusive Riviera Maya
Grand Velas Riviera Maya
Grand Velas Riviera Maya All Inclusive Playa del Carmen
Grand Velas Riviera Maya Playa del Carmen
Riviera Maya Grand Velas
Velas Grand Riviera Maya
Velas Riviera Maya
Velas Riviera Maya Inclusive
Grand Velas Riviera Maya All Inclusive Hotel Playa del Carmen
Hotel Grand Velas Riviera Maya - All Inclusive Playa del Carmen
Playa del Carmen Grand Velas Riviera Maya - All Inclusive Hotel
Grand Velas Riviera Maya All Inclusive Playa del Carmen
Hotel Grand Velas Riviera Maya - All Inclusive
Grand Velas Riviera Maya - All Inclusive Playa del Carmen
Grand Velas Riviera Maya All Inclusive Hotel
Grand Velas Riviera Maya All Inclusive
Velas Riviera Maya Inclusive

Grand Velas Riviera Maya - All Inclusive Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 794 out of 923 reviews
Rating 8 - Good. 85 out of 923 reviews
Rating 6 - Okay. 18 out of 923 reviews
Rating 4 - Poor. 15 out of 923 reviews
Rating 2 - Terrible. 11 out of 923 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Karen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ocean was not in good conditions to swim
Stayed 2 nights in Jun 2025

10/10 Excellent

Erin Melissa, Fort Worth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jun 2025

10/10 Excellent

DELKYS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and amazing staff.
Stayed 5 nights in Jun 2025

8/10 Good

Ivan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The dinner & restaurant food is very good. Daytime & bar food is mediocre at best. Certainly NOT what you’d expect for the price point of the resort. The beach area is not good… pretty much stayed poolside all week not. Would not recommend this resort for the amount it costs.
Stayed 8 nights in May 2025

10/10 Excellent

Dominic

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The service was outstanding. They kept the rooms and property very clean. Our concierge Izamar was amazing and took care of us and our needs in a very timely fashion. The food was delicious. We had great meals the whole time at the resort.
Stayed 6 nights in May 2025

10/10 Excellent

Jessica

Liked: Property conditions & facilities
Stayed 5 nights in May 2025

8/10 Good

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was amazing; service was really good but tips get out of control with the need to sign bills for 'invenrory purposes' everytime you have a drink at the pool. The beach had a ton of seaweed and the water was rocky, which was a huge downer. The kids club was being rebuilt (no arcade) and the coffee shop could use more snacking options and ice cream flavors. Overall, I don't think it's worth the price
Stayed 4 nights in May 2025

10/10 Excellent

Khulkar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall had an excellent stay at Grand Velas. Got upgraded to Grand Class through Expedia VIP access. Nora our butler was very attentive. The food is the best part about this resort. Unlike all the other all inclusive resorts, food here is excellent. The minor downsides that we noticed: the concierge via whatsapp available until 5 pm and then you have to call a number from a room, which is a bit inconvenient when you want to adjust dinner plans, need something last minute, have to go back to the suite, music selection at the pool needs major improvement, it was either not on, or something that was not very good, we noticed the butlers around the pool were hesitant to change the towel or give extra towels when asked which made it somewhat awkward, and while room service breakfast was amazing, the breakfast buffet at the azul was disappointing. Things were not clearly labeled, there were no clear directions on how to order omelettes, pancakes etc.
Stayed 3 nights in May 2025

10/10 Excellent

Junren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 7 nights in Apr 2025

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and excellent service. Food and drinks are amazing! This is the second time I stayed in this hotel and definitely I will come back. Highly recommend the spa if you want to pamper your self it was an Amazon experience.
Stayed 4 nights in May 2025

10/10 Excellent

Fadi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

World class. Will 100% return.

World class at every level. The facility was incredible. Spotlessly clean everywhere. Grounds were perfectly manicured. Pools were immaculate. The restaurants were excellent. The food was very, very, very, high quality as were the cocktails (a lot of which were originals). We stayed in grand class and it was 100% worth it. The staff was the literal best and most attentive I’ve ever experienced at any resort in the world.
Stayed 3 nights in May 2025

10/10 Excellent

Abigail

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful family vacation at Grand Velas Riviera Maya. Excellent food (especially Cocina de Autor, Frida, and Piaf) and beautiful property. We highly recommend spending time at the Zen pool - a really magical, relaxing spot. The staff were all really wonderful, friendly, and helpful. All 3 of our kids - ranging from age 4 to age 14 - had a great time. We would certainly come back again!!
Stayed 5 nights in Apr 2025

10/10 Excellent

Rahul

Liked: Cleanliness, staff & service, property conditions & facilities
Great food
Stayed 3 nights in Apr 2025

10/10 Excellent

Nury

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025

10/10 Excellent

Karolis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best resorts in Cancun Area to stay with the family.
Stayed 3 nights in Apr 2025

10/10 Excellent

Oldemar, Bloomington

Liked: Cleanliness, staff & service, property conditions & facilities
It's our second time at this hotel, and our experience has exceeded our expectations. Great property, clean, and good food options.
Stayed 3 nights in Mar 2025

10/10 Excellent

Roger

Stayed 6 nights in Mar 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely beach and gorgeous rooms. Excellent friendly service.
Stayed 5 nights in Apr 2025

10/10 Excellent

William, Bala Cynwyd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 Stars – An Unforgettable, Luxury Experience at Grand Velas Riviera Maya Our stay at Grand Velas Riviera Maya was nothing short of spectacular – truly deserving of every glowing review it receives. From the moment we arrived, we were wrapped in a level of luxury and hospitality that sets a new gold standard for all-inclusive resorts. The service was impeccable. Every staff member we encountered—from our concierge to the waiters, housekeeping, and spa attendants—was warm, attentive, and genuinely committed to making our stay perfect. They remembered our names, preferences, and small details that made us feel completely seen and valued. The suites were spacious, elegant, and spotless, with breathtaking views and thoughtful touches throughout. The turn-down service, the luxurious bedding, and the private terraces created an atmosphere of both indulgence and tranquility. The dining experience was out of this world. Every restaurant offered a unique and elevated culinary journey—fine dining that could rival Michelin-starred spots, all included. From the creative tasting menus at Cocina de Autor to the fresh and vibrant dishes at Frida, every meal was a highlight. The spa was another unforgettable experience—serene, world-class, and deeply rejuvenating. The hydrotherapy circuit alone is worth the visit. Whether you’re looking to relax in peace or indulge in every amenity imaginable, Grand Velas delivers.
Stayed 6 nights in Apr 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, incredible staff.
Stayed 5 nights in Mar 2025

6/10 Okay

Fritzie

Stayed 5 nights in Mar 2025

6/10 Okay

Celia

Liked: Cleanliness, staff & service
The hotel upgrade my stay,Unfortunately the 2 bed reservation was not respected, On the second day of my stay the hotel wanted to resolve the situation, being on the beach I did not wanted to loose time and effort, the hotel is exceptional - in this particular situation it was the staff who did not show interest to try to resolve the problem - it was until I asked the following day that Nora reacted to my situation.
Stayed 3 nights in Mar 2025

10/10 Excellent

Travis A.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Rodrigo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding vacation
Stayed 6 nights in Mar 2025

8/10 Good

jordan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort. Great service. I would have given this resort a 5/5 but there simply is not enough pool/beach chairs for everyone at the family ambassador pool. You need to be there for 715am in order to get a chair. For the price we paid this is unacceptable. Also the service at the Italian restaurant was sub par. The ground are beautiful and the beach is great. Emmanuel and Fatima at the pool service were outstanding. Aaron was an awesome personal concierge. Please fix the pool chair situation and will come back.
Stayed 5 nights in Mar 2025