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Excellent

We stayed for our entire 14 night visit while in Seoul. The hotel was easy to find from our airport bus stop and check-in was easy. There also seem to be a self check-in/out kiosks but they had plenty of reception staff ready. An ATM and WowPass machine were also in the lobby which was very convenient. Subway and bus access was nearby which made travel throughout the areas easy. We were able to explore the area and found how close we were to great food as well as some touristy spots. Our room was clean and well-stocked with a full washer and dryer and a Samsung Air Dresser which I loved. The bedroom closet was spacious but could have used additional hangers. We made do with a pack from the local Daiso. The kitchen space was great but we missed having a coffe maker. We did have an electric water kettle which we made do with by picking up some pour over coffee packets from grocery store. The other item I missed would be either a kitchen towel or paper towels. Again, not a huge inconvenience and made do with one of the hand towels. We tried the breakfast buffet twice which we found was ok. We usually had other options in the area or found something from a cafe on the way to where we were going. One of the 'negative' experiences we had was partly our fault but felt like staff could have handled better with a little communication. We were mistaken on the time breakfast ended and came in and paid for the buffet. We should have double checked the time it closed as well as the

I stayed at the Lotte City Hotel and overall had a good experience. The location is excellent, very convenient for getting around the area and close to restaurants and transportation. The hotel is comfortable and works well for a city stay. On the downside, the single beds felt a bit too firm for my taste, and the carpet cleanliness could be improved. Aside from that, everything was fine, and I would recommend it for its location and practicalit

The staff were very friendly and kind. Staff always made us feel welcomed. The room was clean and a bit small but perfect if you don’t plan to be in the room all day. The hotel has a WOWPASS kiosk in the lobby which was perfect for money exchange when needed. The hotel is right next to multiple restaurants and convenience stores and 3 minutes from City Hall bus station. Overall, highly recommend.

The Grand Hyatt Seoul has a fantastic location above Itaewon with beautiful views, and that's about all it has going for it. The service was among the worst I have experienced at a hotel in this category. I repeatedly asked for housekeeping and no one ever came. Turndown service simply doesn't exist here. For a property charging luxury rates, these are basics, not extras. Credit where it's due: a manager kindly moved me to a renovated room, which was a welcome gesture, and breakfast was decent enough. But one helpful staff member cannot make up for a hotel that seems indifferent to its guests. If you are considering the Grand Hyatt for a Seoul trip, I would strongly recommend the Four Seasons instead — comparable location in old Seoul, and they actually understand what service means.