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DoubleTree by Hilton Hotel Jacksonville Riverfront

4.0 star property

Photo gallery for DoubleTree by Hilton Hotel Jacksonville Riverfront

View from property
Front of property - evening/night
Reception
Premium bedding, in-room safe, blackout curtains, iron/ironing board
View from property

Reviews

6.6 out of 10

Popular amenities

  • Bar
  • Pool
  • Pet-friendly
  • Breakfast available
  • Gym

Explore the area

Map
1201 Riverplace Boulevard, Jacksonville, FL, 32207
  • VyStar Veterans Memorial Arena
    ‪3 min drive‬
  • Daily's Place
    ‪3 min drive‬
  • EverBank Stadium
    ‪4 min drive‬
  • Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪22 min drive‬

Room options

View all photos for Suite, 1 King Bed

42-inch LCD TV with cable channels, TV, MP3 dock

Suite, 1 King Bed

  • 28 sq m
  • River view
  • Sleeps 6
  • 1 King Bed

View all photos for Room, 1 King Bed, River View

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 King Bed, River View

  • 21 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Studio, 1 King Bed

  • 21 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Riverfront)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Junior Suite, 1 King Bed (Riverfront)

  • 21 sq m
  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds (Riverfront)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 2 Double Beds (Riverfront)

  • 21 sq m
  • River view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed (Riverfront)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 King Bed (Riverfront)

  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 2 Double Beds

  • 21 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed, Accessible

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Accessible

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible (Roll In Shower)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Accessible (Roll In Shower)

  • 20 sq m
  • River view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed

Room, 1 Queen Bed

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Jetted Tub

42-inch LCD TV with cable channels, TV, MP3 dock

Suite, 1 King Bed, Jetted Tub

  • 28 sq m
  • River view
  • Sleeps 4
  • 1 King Bed

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  • Pool
  • Pet-friendly
  • Free WiFi
  • Restaurant
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The price is NZ$331
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About the area

Jacksonville

DoubleTree by Hilton Hotel Jacksonville Riverfront is centrally located in Jacksonville, a 5-minute walk from Museum of Science and History and a 3-minute drive from Jacksonville Museum of Modern Art. .This hotel is 1.2 mi (2 km) from San Marco Theatre and 1.7 mi (2.7 km) from VyStar Veterans Memorial Arena.

What's nearby

  • Museum of Science and History - 4 min walk - 0.4 km
  • Florida Theatre - 11 min walk - 0.9 km
  • VyStar Veterans Memorial Arena - 3 min drive - 2.0 km
  • Daily's Place - 3 min drive - 2.7 km
  • EverBank Stadium - 4 min drive - 3.0 km

Getting around

  • Riverplace Station - 3 min walk
  • Jacksonville Station - 11 min drive
  • Jacksonville International Airport (JAX) - 21 min drive

Restaurants

  • ‪Ruth's Chris Steak House - ‬1 min walk
  • ‪Morton's The Steakhouse - ‬16 min walk
  • ‪The Southern Grill - ‬3 min walk
  • ‪St Johns Provision - ‬2 min walk
  • ‪River Club - ‬15 min walk

About this property

DoubleTree by Hilton Hotel Jacksonville Riverfront

Riverwalk hotel with 2 restaurants and bars
DoubleTree by Hilton Hotel Jacksonville Riverfront offers 293 accommodations with MP3 docking stations and safes. Rooms open to balconies. Beds feature premium bedding. 42-inch LCD televisions come with premium cable channels.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Jacksonville hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided once per stay.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Make yourself at home in one of the 293 guestrooms featuring MP3 docking stations and LCD televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.
Enjoy recreational amenities such as an outdoor pool and a 24-hour fitness center. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Satisfy your appetite with American cuisine at St. Johns Provision Co., one of the hotel's 2 restaurants. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Jacksonville? This hotel has 12000 square feet (1115 square meters) of space consisting of conference space and 19 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
St. Johns Provision Co. - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Ruth's Chris - Overlooking the pool, this steakhouse specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.

Languages

Arabic, Bosnian, Chinese (Mandarin), Croatian, English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (USD 20 per day; includes in/out privileges)
  • Uncovered valet parking on site (USD 26 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 19.95 for adults and USD 11 for children
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Ruth's Chris
  • St. Johns Provision Co.

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (once per stay)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 12,000 square feet of conference space
  • 19 meeting rooms
  • 24-hour business centre
  • Computer station

Outdoors

  • Free pool cabanas
  • On a river
  • Outdoor furniture
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 13 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet (75 centimetre high)
  • Lift (105 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (75 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 2015
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Champagne service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 2 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50.00 per pet, per stay (maximum USD 99 per stay)
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 19.95 for adults and USD 11.00 for children
  • Covered self parking fee: USD 20.00 per day (in/out privileges)
  • Uncovered valet parking fee: USD 26.00 per day (in/out privileges)
  • Pet fee: USD 50.00 per pet, per stay (maximum USD 99 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 6 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Hotel Jacksonville-Riverfront
Crowne Plaza Jacksonville-Riverfront
Crowne Plaza Jacksonville
Jacksonville Crowne Plaza
DoubleTree Hilton Hotel Jacksonville Riverfront
DoubleTree by Hilton Hotel Jacksonville Riverfront Hotel
DoubleTree Hilton Jacksonville Riverfront
DoubleTree by Hilton Hotel Jacksonville Riverfront Jacksonville

DoubleTree by Hilton Hotel Jacksonville Riverfront Reviews

Reviews

6.6
Rating 10 - Excellent. 378 out of 1291 reviews
Rating 8 - Good. 208 out of 1291 reviews
Rating 6 - Okay. 305 out of 1291 reviews
Rating 4 - Poor. 190 out of 1291 reviews
Rating 2 - Terrible. 210 out of 1291 reviews

6.6/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice only thing we didn't like was it didn't have a refrigerator or microwave
Stayed 2 nights in Mar 2025

10/10 Excellent

ELAINE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thoroughly enjoyed my stay, the staff are very accommodating and professional, I did not want to leave.
Stayed 3 nights in Mar 2025

2/10 Terrible

sharon

Travelled with family, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2025

6/10 Okay

Stephen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The rooms are extremely dated and in dire need of an upgrade (PIP).
Stayed 1 night in Mar 2025

10/10 Excellent

Charles

Stayed 2 nights in Feb 2025

2/10 Terrible

Ursula

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom showers were filthy and the shower drain was clogged to the point that water almost overflowed out of shower.
Stayed 2 nights in Mar 2025

4/10 Poor

Carla, Daniel Island

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Our check in was disastrous- the clerk checked in someone else with same last name to our room and kept telling us we checked in already. We insisted we didn’t and she gave us keys. The room was occupied by the folks she put in our room. Then after thinking it was fixed we went to the SECOND room and it was occupied! We mentioned it to the Housekeeping Supervisor (Tenesha) and she took us back to the front desk, they assigned another room and she went and checked it for us while we waited in the restaurant. I appreciated her help but the whole process took 2 hours! Then finally got in a room that was clean (except carpet stains), but definitely needed updating. The bathroom was small, the shower leaked water all over the bathroom floor and the king bed sink in the middle. Only highlight was the river view but the patio door was broken. We would not stay here again.
Stayed 2 nights in Mar 2025

6/10 Okay

Minesh

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
All room very dated. My bathtubs coating was flaking off. Everything in the room felt dirty
Stayed 3 nights in Mar 2025

4/10 Poor

Alex

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The condition of this property is poor. The pool was never cleaned while we were there. Lots of painting and general maintenance would help a lot but it needs a major renovation.
Stayed 2 nights in Mar 2025

2/10 Terrible

Stephanie

Gone downhill

This hotel is so sad, it’s the quality of a motel and should not be charging over $200 a night.
Stayed 1 night in Mar 2025

8/10 Good

Dustin

Stayed 1 night in Feb 2025

6/10 Okay

Andrew

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Mixed Bag

Let me start by saying the staff are wonderful, each interaction even late at night was professional and friendly. The location is perfect for access to Florida Theatre, Vystar arena, Everbank for events. Also less than 10min to amazing food in 5 points, San Marco, and Riverside. The view from our balcony was awesome. However the hotel is very dated, I will upload photos below, please note this is not dirty its just old and falling apart. The housekeeping can only clean a fully intact surface. Looks more like a maintenence issue. For the price of the rooms, the condition is unacceptable. $20 a day parking fee with no alternative, unless you input all of your personal info and download a ridiculous Hilton app. Ice machine on our floor was non functional (8th). Time for a refresh or drop the price.
Stayed 2 nights in Mar 2025

8/10 Good

Darrell

Travelled with group
Liked: Cleanliness, amenities
I didn't like being charged for parking! That's a rip-off on your customers!
Stayed 1 night in Mar 2025

4/10 Poor

Corey

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This hotel should not be an eight star hotel. The dining areas in the lobbies are nice, but the rooms are below average well below average. I definitely will not stay here again and pay the price that I paid. The staff was amazing, but the building facility is subpar at best.
Stayed 2 nights in Mar 2025

2/10 Terrible

Lakeshia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Need to be renovated

It was horrible I didn’t even stay there… wasted my money!
Stayed 1 night in Feb 2025

10/10 Excellent

Latieka

Easy check in
Stayed 2 nights in Mar 2025

8/10 Good

ROBERT, Tallahassee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front staff was helpful and courteous. Hotel needs a bit of an upgrade and the TV didnt work was the only issues.
Stayed 1 night in Mar 2025

2/10 Terrible

Andrew

Stayed 4 nights in Mar 2025

8/10 Good

Mercedes, Miramar

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The dining service was outstanding. Izzy was very nice and helpful. Great to see a happy face in the morning.
Stayed 2 nights in Mar 2025

8/10 Good

Dominick

Travelled with partner
Liked: Property conditions & facilities
Ac was broke and couldn’t change rooms. Other than that. Ok
Stayed 1 night in Mar 2025

2/10 Terrible

Khadijah

Stayed 2 nights in Mar 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

0/10 Would Recommend

Old, dirty, NOTHING like a Hilton you'd expect. Hallways smell like mildew and weed, "F*ck" is carved into the elevator, stains all over the furniture, dirt and misc. stains on the walls/floors. Just an overall horrific experience. This chicken bone pictured was in the stairwell for 3 days!
Stayed 2 nights in Mar 2025

4/10 Poor

Donna

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I read the reviews before hand but thought it can’t be that bad…. It was Very much in need of some maintenance and update Looks like the carpet is from the 90’s
Stayed 2 nights in Mar 2025

4/10 Poor

Penny

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities

Not Your Average DoubleTree

There were stains on the carpet in my room, there were limited outlets and the ones that were there were behind the bed making it difficult to get to. The bathroom had no area to put your toiletries. We had to use the toilet lid as a shelf when we got ready. The front desk staff acted as if you bothered them when asking for something. In the conference, they did not keep the water filled (we ran out of water multiple times). They weren’t attentive to the needs of the conference goers.
Stayed 4 nights in Feb 2025

2/10 Terrible

Joshua

Disliked: Cleanliness, property conditions & facilities
I would not recommend this place to anyone.
Stayed 1 night in Mar 2025