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DoubleTree by Hilton Hotel Jacksonville Riverfront

4.0 star property

Photo gallery for DoubleTree by Hilton Hotel Jacksonville Riverfront

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Premium bedding, in-room safe, blackout curtains, iron/ironing board
View from property
Front of property – evening/night
Reception

Reviews

6.8 out of 10

Popular amenities

  • Bar
  • Pool
  • Pet-friendly
  • Breakfast available
  • Parking available

Explore the area

View map
1201 Riverplace Boulevard, Jacksonville, FL, 32207
  • Place, VyStar Veterans Memorial Arena
    ‪3 min drive‬
  • Place, Daily's Place
    ‪3 min drive‬
  • Place, EverBank Stadium
    ‪4 min drive‬
  • Airport, Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪21 min drive‬

Room options

View all photos for Room, 2 Double Beds

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 2 Double Beds

  • 21 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Riverfront)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 2 Double Beds (Riverfront)

  • 21 sq m
  • River view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed (Riverfront)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Junior Suite, 1 King Bed (Riverfront)

  • 21 sq m
  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Studio, 1 King Bed

  • 21 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, River View

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 King Bed, River View

  • 21 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

42-inch LCD TV with cable channels, TV, MP3 dock

Suite, 1 King Bed

  • 28 sq m
  • 1 bedroom
  • River view
  • Sleeps 6
  • 1 King Bed

View all photos for Suite, 1 King Bed, Jetted Tub

42-inch LCD TV with cable channels, TV, MP3 dock

Suite, 1 King Bed, Jetted Tub

  • 28 sq m
  • 1 bedroom
  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed

Room, 1 Queen Bed

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible (Roll In Shower)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Accessible (Roll In Shower)

  • 20 sq m
  • River view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Accessible

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed (Riverfront)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 King Bed (Riverfront)

  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

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About the area

Jacksonville

A stay at DoubleTree by Hilton Hotel Jacksonville Riverfront places you in the heart of Jacksonville, within a 5-minute drive of Jacksonville Museum of Modern Art and VyStar Veterans Memorial Arena. .This hotel is 2 mi (3.2 km) from EverBank Stadium and 2.3 mi (3.7 km) from Daily's Place.

What's nearby

  • Florida Theatre - 11 min walk - 0.9 km
  • Prime F. Osborn III Convention Center - 2 min drive - 2.4 km
  • VyStar Veterans Memorial Arena - 3 min drive - 2.0 km
  • Daily's Place - 3 min drive - 2.7 km
  • EverBank Stadium - 4 min drive - 3.0 km

Getting around

  • Riverplace Station - 3 min walk
  • Jacksonville Station - 11 min drive
  • Jacksonville International Airport (JAX) - 21 min drive

Restaurants

  • ‪Ruth's Chris Steak House - ‬2 min walk
  • ‪Morton's The Steakhouse - ‬16 min walk
  • ‪The Southern Grill - ‬3 min walk
  • ‪Shor Seafood Grill & Tavern - ‬15 min walk
  • ‪Tidbits - ‬9 min walk

About this property

DoubleTree by Hilton Hotel Jacksonville Riverfront

Riverwalk hotel with 2 restaurants and bars
DoubleTree by Hilton Hotel Jacksonville Riverfront offers 293 accommodations with MP3 docking stations and safes. Rooms open to balconies. Beds feature premium bedding. 42-inch LCD televisions come with premium cable channels.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Jacksonville hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided once per stay.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Make yourself at home in one of the 293 guestrooms featuring MP3 docking stations and LCD televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.
Enjoy recreational amenities such as an outdoor pool and a 24-hour fitness center. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Satisfy your appetite with American cuisine at St. Johns Provision Co., one of the hotel's 2 restaurants. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Jacksonville? This hotel has 12000 square feet (1115 square meters) of space consisting of conference space and 19 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
St. Johns Provision Co. - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Ruth's Chris - Overlooking the pool, this steakhouse specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (USD 22 per day; includes in/out privileges)
  • Uncovered valet parking on site (USD 30 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 19.95 for adults and USD 11 for children
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Ruth's Chris
  • St. Johns Provision Co.

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (once per stay)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 12,000 square feet of conference space
  • 19 meeting rooms
  • 24-hour business centre
  • Computer station

Outdoors

  • Free pool cabanas
  • On a river
  • Outdoor furniture
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 13 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet (75 centimetre high)
  • Lift (105 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (75 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 2015
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Champagne service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 2 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50.00 per pet, per stay (maximum USD 99 per stay)
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 19.95 for adults and USD 11.00 for children
  • Covered self parking fee: USD 22.00 per day (in/out privileges)
  • Uncovered valet parking fee: USD 30.00 per day (in/out privileges)
  • Pet fee: USD 50.00 per pet, per stay (maximum USD 99 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 6 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Hotel Jacksonville-Riverfront
Crowne Plaza Jacksonville-Riverfront
Crowne Plaza Jacksonville
Jacksonville Crowne Plaza
DoubleTree Hilton Hotel Jacksonville Riverfront
DoubleTree by Hilton Hotel Jacksonville Riverfront Hotel
DoubleTree Hilton Jacksonville Riverfront
DoubleTree by Hilton Hotel Jacksonville Riverfront Jacksonville

DoubleTree by Hilton Hotel Jacksonville Riverfront Reviews

Reviews

6.8
Rating 10 - Excellent. 439 out of 1423 reviews
Rating 8 - Good. 236 out of 1423 reviews
Rating 6 - Okay. 313 out of 1423 reviews
Rating 4 - Poor. 205 out of 1423 reviews
Rating 2 - Terrible. 230 out of 1423 reviews

6.6/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Iveth

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Love the staff and the location of the hotel, the building itself needs a few repairs but other then that it was perfect loved it.
Stayed 2 nights in Aug 2025

10/10 Excellent

Candace

Travelled with family
Liked: Staff & service
Stayed 3 nights in Jul 2025

2/10 Terrible

Olawale

Travelled with family
Disliked: Cleanliness
The atrium looked decent but the room carpet and restroom were filthy. I brought it to their attention and the said we know it's because we are under construction. They definitely should have disclosed that before taking our money.
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The staff at this hotel is awesome. From check-in to checkout. The staff went over and beyond to make sure our stay was great. The breafast staff was very professional and welcoming. Housekeeping made sure we had everything we needed and was very professional as well. We will definitely be staying again soon!
Stayed 1 night in Aug 2025

10/10 Excellent

Steveland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Dominck

Liked: Staff & service

Ok for the money, some issues.

Staff was attentive especially valet Miguel. Room had a musty smell. Shower had no hot water. Bed and room were comfortable. Did not report the shower issue until end of stay.
Stayed 2 nights in Aug 2025

8/10 Good

Sherman, Puyallup

Stayed 7 nights in Jul 2025

4/10 Poor

Alexander David

Travelled with group
Disliked: Cleanliness, property conditions & facilities
The hotel rooms are very dated, 2 of the rooms shower only fan cool, no hot water. Said about it but nothing was done.
Stayed 1 night in Aug 2025

10/10 Excellent

Tijuana

Liked: Staff & service
Stayed 2 nights in Jul 2025

6/10 Okay

Ajay

Stayed 2 nights in Jul 2025

8/10 Good

Anissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The police had to disperse some juveniles from the nearby fountain on our last night there and they were running through the parking garage and jumping on cars. As we were entering the hotel through the parking garage the police were there trying to clear the area of the juveniles, just so we could get to the elevators to go to our room. It was a very unpleasant experience.
Stayed 2 nights in Jul 2025

10/10 Excellent

Destiney

Stayed 1 night in Jul 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort

It's a 3 star

Comfortable beds, needs new carpets.
Stayed 2 nights in Jul 2025

4/10 Poor

Thuan

Disliked: Room comfort

Uncomfortable temperatures!

Temperature controls did not work. Room was uncomfortably cold. Also, shower was uncomfortably hot. Had to turn shower to almost shut-off point to bring temperature down.
Stayed 3 nights in Jul 2025

4/10 Poor

Emanij

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities

Could have been better

I came down for my birthday trip at first the girl at the counter was very nice and when I told her it was my bday she gave me free parking and I appreciated that . When I got to the room I realized I had no fridge or microwave which caused a lot of problems with keeping drinks cold and reheating any food we had . On the very first night a lot of young kinds ransacked the hotel and was all in the parking garage it made us afraid to leave I missed my reservations and all . I was expecting a better experience.
Stayed 2 nights in Jul 2025

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Hotel condition and misrepresentation

Reception is nice but rooms and hallways are in poor condition. Possibly the worst condition of any hotel o have stayed world wide. This is the second bad hotel of this trip and both booked in hotels.com. It has become clear over years of use of hotels.com rooms allocated are often the poorer quality leaving nicer rooms to direct bookers. Pictures show some issues but do not fully demonstrate the problems
Stayed 1 night in Jul 2025

8/10 Good

Porsche

Travelled with partner
Liked: Staff & service
The area was amazing I love the views the hotel it self need work room was a lil out dated but the bed was comfortable I did had one problem and the staff was on it quickly.
Stayed 3 nights in Jul 2025

6/10 Okay

CHRISITNE

Travelled with partner
Liked: Staff & service
We upgraded to a Suite, got upstairs and the headboard was on the same wall as the elevator shaft - we could hear the elevator going up and down so we requested a different room. All good. The staff was very friendly at the front desk and everyone we ran into in the elevators were very friendly. The pool gate was unlocked and non-guests were walking in/out of the pool. It was obvious that there were people at the pool that were just using the pool and not actually staying at the hotel. The pool deck was dirty and there was trash left everywhere at night. We were charged for parking - thinking this was a secure, Hilton/Doubletree lot. It was not. It was accessible to the public and was not secure, there were homeless people everywhere. The marijuana smell was overwhelming! It was everywhere! In the hallways, elevator, etc. It was bad and I would not bring my kids here for that reason.
Stayed 1 night in Jul 2025

4/10 Poor

Fred

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort

Poor river place hotel experience

This experience was less than decent but will remain memorable. Hotel is great location however quality of room was very poor. Bed was saggy, shower took 10 minutes to get luke warm, check in delayed, management didn't follow up on complaints properly, weed smoke in evening and morning in the hallway, tv remotes did not function properly and foyer light needed replacement. Lastly on the weekend the hotel had nonstop noise and racket from police officers coraling teenagers off the streets until 130am (4 hours)
Stayed 2 nights in Jul 2025

8/10 Good

yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
I expected more from Double Tree by Hilton. I would say the staff were very pleasant. The property itself needs to be updated. The elevators closing were hard and loud. The room's carpet needs to be upgraded as well as the cabinets. The room's door closed hard and loud and the balcony had water dripping from the room above the entire time of my stay. Please place a microwave and refrigerator in each room. It should not be room selected. Lastly, the parking garage doors need to be repaired as they do not close properly and there were water dripping from the ceiling in the garage. Just some things I noticed during my stay there.
Stayed 4 nights in Jul 2025

2/10 Terrible

LINDA

Travelled with family
The tub was stopped up and the hot water knob would not turn
Stayed 2 nights in Jul 2025

4/10 Poor

Erica

Travelled with family
Liked: Amenities
You are pretty much paying for the view. The beds are uncomfortable. The rooms don’t have refrigerators or microwaves, but overall it’s a pretty cool hotel.
Stayed 2 nights in Jul 2025

2/10 Terrible

Felicia

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property needs to be updated
Stayed 3 nights in Jul 2025

2/10 Terrible

M

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

2/10 Terrible

Lawan

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort

Dont do it

I am very disappointed in this so called Doubletree hotel. When entering the establishment, you can never tell the rooms are in such bad conditions. I stayed one night, only because i was too tired to move. But moved first thing that next morning. When i went down to tell the front desk i was leaving, the first thing out her mouth was, "You will not get a refund"....no worries, corporate will be notified.
Soo much scum
Fire alarm hanging off the wall
Mold and the carpet is coming up
Shower was stopped up and water made it's way into the rest of the restroom
Stayed 2 nights in Jul 2025