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DoubleTree by Hilton Hotel Jacksonville Riverfront

4.0 star property

Photo gallery for DoubleTree by Hilton Hotel Jacksonville Riverfront

Lobby sitting area
Front of property – evening/night
Outdoor pool, open 6 AM to 10:00 PM, free pool cabanas, pool loungers
Point of interest
2 restaurants, breakfast, dinner served; American cuisine

Reviews

6.8 out of 10

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
1201 Riverplace Boulevard, Jacksonville, FL, 32207
  • Place, Baptist Medical Center Jacksonville
    ‪9 min walk‬
  • Place, Florida Theatre
    ‪9 min walk‬
  • Place, VyStar Veterans Memorial Arena
    ‪4 min drive‬
  • Airport, Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪25 min drive‬

Room options

View all photos for Room, 2 Double Beds

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 2 Double Beds

  • City view
  • 21 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Riverfront)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 2 Double Beds (Riverfront)

  • River view
  • 21 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed (Riverfront)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Junior Suite, 1 King Bed (Riverfront)

  • River view
  • 21 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Studio, 1 King Bed

  • 21 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, River View

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 King Bed, River View

  • River view
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

42-inch LCD TV with cable channels, TV, MP3 dock

Suite, 1 King Bed

  • River view
  • 28 sq m
  • Sleeps 6
  • 1 King Bed

View all photos for Suite, 1 King Bed, Jetted Tub

42-inch LCD TV with cable channels, TV, MP3 dock

Suite, 1 King Bed, Jetted Tub

  • River view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed

Room, 1 Queen Bed

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible (Roll In Shower)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Accessible (Roll In Shower)

  • River view
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Accessible

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

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  • Free Wi-Fi
  • Restaurant
4.1 out of 5, Very good, 1,638 reviews
The price is NZ$235
includes taxes & fees
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Southbank Hotel by Marriott Jacksonville Riverwalk

About the area

Jacksonville

A stay at DoubleTree by Hilton Hotel Jacksonville Riverfront places you in the heart of Jacksonville, within a 5-minute drive of Jacksonville Museum of Modern Art and VyStar Veterans Memorial Arena. .This hotel is 2 mi (3.2 km) from EverBank Stadium and 2.2 mi (3.5 km) from Daily's Place.

What's nearby

  • Baptist Medical Center Jacksonville - 9 min walk - 0.8 km
  • Florida Theatre - 9 min walk - 0.8 km
  • Times-Union Center for the Performing Arts - 11 min walk - 0.9 km
  • VyStar Veterans Memorial Arena - 4 min drive - 2.0 km
  • EverBank Stadium - 5 min drive - 3.0 km

Getting around

  • Riverplace Station - 4 min walk
  • Jacksonville Station - 14 min drive
  • Jacksonville International Airport (JAX) - 24 min drive

Restaurants

  • ‪Ruth's Chris Steak House - ‬1 min walk
  • ‪Shor Seafood Grill & Tavern - ‬15 min walk
  • ‪The Southern Grill - ‬4 min walk
  • ‪Sake House - ‬4 min walk
  • ‪Tidbits - ‬10 min walk

About this property

DoubleTree by Hilton Hotel Jacksonville Riverfront

DoubleTree by Hilton Hotel Jacksonville Riverfront offers 293 accommodations with safes and coffee/tea makers. Rooms open to balconies. Beds feature premium bedding. 42-inch LCD televisions come with premium cable channels.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Jacksonville hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided once per stay.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Make yourself at home in one of the 293 guestrooms featuring MP3 docking stations and LCD televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.
Enjoy recreational amenities such as an outdoor pool and a 24-hour fitness center. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Satisfy your appetite with American cuisine at St. Johns Provision Co., one of the hotel's 2 restaurants. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Jacksonville? This hotel has 12000 square feet (1115 square meters) of space consisting of conference space and 19 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
St. Johns Provision Co. - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Ruth's Chris - Overlooking the pool, this steakhouse specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (USD 22 per day; includes in/out privileges)
  • Uncovered valet parking on site (USD 30 per day; includes in/out privileges)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 19.95 for adults and USD 11 for children
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Ruth's Chris
  • St. Johns Provision Co.

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (once per stay)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 12,000 square feet of conference space
  • 19 meeting rooms
  • 24-hour business centre
  • Computer station

Outdoors

  • Free pool cabanas
  • On a river
  • Outdoor furniture
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 13 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet (75 centimetre high)
  • Lift (105 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (75 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 2015
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Champagne service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 2 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50.00 per pet, per stay (maximum USD 99 per stay)
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 19.95 for adults and USD 11.00 for children
  • Covered self parking fee: USD 22.00 per day (in/out privileges)
  • Uncovered valet parking fee: USD 30.00 per day (in/out privileges)
  • Pet fee: USD 50.00 per pet, per stay (maximum USD 99 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 6 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Hotel Jacksonville-Riverfront
Crowne Plaza Jacksonville-Riverfront
Crowne Plaza Jacksonville
Jacksonville Crowne Plaza
DoubleTree Hilton Hotel Jacksonville Riverfront
DoubleTree by Hilton Hotel Jacksonville Riverfront Hotel
DoubleTree Hilton Jacksonville Riverfront
DoubleTree by Hilton Hotel Jacksonville Riverfront Jacksonville

DoubleTree by Hilton Hotel Jacksonville Riverfront Reviews

Reviews

6.8
Rating 10 - Excellent. 516 out of 1628 reviews
Rating 8 - Good. 276 out of 1628 reviews
Rating 6 - Okay. 353 out of 1628 reviews
Rating 4 - Poor. 226 out of 1628 reviews
Rating 2 - Terrible. 257 out of 1628 reviews

6.8/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.0/10

Property conditions & facilities

Reviews

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities
Beautiful view, friendly staff.
Stayed 2 nights in Dec 2025

6/10 Okay

Belinda

Travelled with family
Light did not work in the entryway to room, rug was dirty, wallpaper was unglued in several places in bathroom. Staff was pleasant when encountered.
Stayed 3 nights in Dec 2025

8/10 Good

Maria

Stayed 1 night in Dec 2025

4/10 Poor

Iraj

Disliked: Staff & service, amenities, property conditions & facilities
I booked for River side but they gave me the city side room. The receptionist said take it out with Expedia. The room was below average. Shower water ran into the whole bathroom because of the short shower curtain and short shower floor barrier wall. Ice maker in the hall did not have ice. They said get ice at the bar. The elevator did not work properly, was very slow and I had to use the stairs at one time. Trash cans didn't have plastic bags in them. I Will never go back to this hotel again.
Stayed 2 nights in Dec 2025

10/10 Excellent

Shonnie

Liked: Cleanliness, amenities, property conditions & facilities
Great start to my stay as I was afforded an up grade on my room. The breakfast bar was excellent! Very nice staff. I will definitely stay there again.
Stayed 2 nights in Dec 2025

4/10 Poor

LaToya

Stayed 2 nights in Dec 2025

2/10 Terrible

Monica

Disliked: Cleanliness, amenities, property conditions & facilities
Bad
Stayed 1 night in Dec 2025

2/10 Terrible

Anamae

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Costumer service was the worst I never had. The hotel was dirty. Location was ok. Booked at cheaper rate and you get what you pay for. Bad decision. If possible do not stay in this hotel.
Stayed 4 nights in Dec 2025

8/10 Good

Monica

Stayed 2 nights in Nov 2025

4/10 Poor

Alex

Stayed 2 nights in Dec 2025

2/10 Terrible

Lester or Allison

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Property is old
Stayed 4 nights in Dec 2025

10/10 Excellent

Roxanne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The view was beautiful, room was clean, staff was friendly
Stayed 2 nights in Dec 2025

2/10 Terrible

Jalessa

Service was great.The rooms were dirty old rusted stained and the tub was peeling from a botched paint patch job. The heater did not work in one of our rooms. Front desk was great in attempting to change our rooms.
Stayed 3 nights in Dec 2025

8/10 Good

Michelle Linda

Travelled with family
Liked: Property conditions & facilities
The room could have been cleaner. The staff were great, and the food was pretty good at the breakfast.
Stayed 4 nights in Dec 2025

6/10 Okay

Michael

Stayed 1 night in Dec 2025

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed was sinking in need a new bed
Stayed 2 nights in Dec 2025

2/10 Terrible

Octavia

Stayed 4 nights in Dec 2025

10/10 Excellent

amanda

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room was great. Paying for paying is crazy
Stayed 2 nights in Dec 2025

8/10 Good

Makesia, Daytona Beach

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The staff was very friendly. Everyone was smiling when I arrived and when I departed. I even received text messages during my stay, which was a great and convenient idea to keep in touch with the front desk.
Stayed 1 night in Dec 2025

6/10 Okay

Nilda

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
They. Charged us for breakfast $20 @ because we used a 3rd party to book oue reservation. We were not provided a fridge on the room. Charged for parking $22 a day. Not happy will never stay again. Not recommend
Stayed 3 nights in Dec 2025

4/10 Poor

Kafele

Business traveller
Liked: Cleanliness
Disliked: Amenities
High prices for sink spots in the mattress and paint peeling of the wall in the bathroom, and only warm water to bathe with......
Stayed 2 nights in Dec 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2025

6/10 Okay

STERLING

Liked: Staff & service
Disliked: Cleanliness, amenities
Latoya was AMAZING!!! Beautiful views!!!! The hotel owner needs to invest in renovations, there is no way this is acceptable by Hilton!
Stayed 1 night in Dec 2025

2/10 Terrible

Demetra

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property needs to be updated. Hot water did not work for 2 days. Carpets are filthy and cleaning staff is not thoroughly cleaning
Stayed 2 nights in Dec 2025

6/10 Okay

KATHY

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Prefer rooms with a small refrigerator especially when things close down by 10 o’clock. Bathroom was small & the one glass shelf leaned so couldn’t keep personal items on it without them falling to floor. Overall room seemed old, needs updating. Valet service was good.
Stayed 4 nights in Dec 2025