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Fairmont Orchid

4.5 star property

Photo gallery for Fairmont Orchid

Outdoor pool, pool cabanas (surcharge), pool umbrellas
Creator video
Room, 2 Queen Beds, Non Smoking, Garden View (Newly Renovated)
Private beach, white sand, beach cabanas, sun-loungers
4 restaurants, lunch, dinner served; international cuisine

Popular amenities

  • Parking available
  • Pet-friendly

Explore the area

Map
1 N Kaniku Drive Kohala, Kamuela, HI, 96743
  • Mauna Lani Resort Golf Course
    ‪19 min walk‬
  • Mauna Lani Beach
    ‪9 min drive‬
  • Kings Shops
    ‪14 min drive‬
  • Kailua-Kona, HI (KOA-Kona Intl.)
    ‪41 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking, Oceanfront (Newly Renovated)

Room, 1 King Bed, Non Smoking, Oceanfront (Newly Renovated)

Room, 1 King Bed, Non Smoking, Oceanfront (Newly Renovated)

  • 49.6 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Suite, 1 Bedroom, Non Smoking, Oceanfront (Newly Renovated)

Luxury Suite, 1 Bedroom, Non Smoking, Oceanfront (Newly Renovated)

Luxury Suite, 1 Bedroom, Non Smoking, Oceanfront (Newly Renovated)

10.0 out of 10
Exceptional
(1 review)
  • 98 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Garden View (Newly Renovated)

Suite, 1 Bedroom, Non Smoking, Garden View (Newly Renovated)

Suite, 1 Bedroom, Non Smoking, Garden View (Newly Renovated)

  • 98 sq m
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Oceanfront (Newly Renovated)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 2 Queen Beds, Non Smoking, Oceanfront (Newly Renovated)

8.0 out of 10
Very good
(1 review)
  • 48 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Non Smoking, Ocean View (Newly Renovated)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Suite, 1 Bedroom, Non Smoking, Ocean View (Newly Renovated)

  • 98 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View (Newly Renovated, High Floor)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View (Newly Renovated, High Floor)

10.0 out of 10
Exceptional
(3 reviews)
  • 49.6 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Ocean View (Newly Renovated)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 2 Queen Beds, Non Smoking, Ocean View (Newly Renovated)

8.6 out of 10
Excellent
(11 reviews)
  • 48 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Partial Ocean View (Newly Renovated)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 2 Queen Beds, Non Smoking, Partial Ocean View (Newly Renovated)

8.8 out of 10
Excellent
(15 reviews)
  • 48 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Garden View (Newly Renovated)

Room, 2 Queen Beds, Non Smoking, Garden View (Newly Renovated)

Room, 2 Queen Beds, Non Smoking, Garden View (Newly Renovated)

8.6 out of 10
Excellent
(33 reviews)
  • 49.6 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont Gold, 2 Queens, Premium Ocean View, Gold Lounge Access (Newly Renovated, High Floor)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Fairmont Gold, 2 Queens, Premium Ocean View, Gold Lounge Access (Newly Renovated, High Floor)

  • 48 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont Gold, 1 King, Premium Ocean View, Gold Lounge Access (Newly Renovated, High Floor)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Fairmont Gold, 1 King, Premium Ocean View, Gold Lounge Access (Newly Renovated, High Floor)

  • 48 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont Gold 1 Bedroom Suite, Ocean View, Gold Lounge Access (Newly Renovated, High Floor)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Fairmont Gold 1 Bedroom Suite, Ocean View, Gold Lounge Access (Newly Renovated, High Floor)

  • 98 sq m
  • Ocean view
  • Sleeps 2
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Ocean View (Newly Renovated, High Floor)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking, Ocean View (Newly Renovated, High Floor)

9.6 out of 10
Exceptional
(5 reviews)
  • 48 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold 1 Bedroom Suite, Ocean View, Gold Lounge Access (Newly Renovated, High Floor)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Fairmont Gold 1 Bedroom Suite, Ocean View, Gold Lounge Access (Newly Renovated, High Floor)

  • 98 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Ocean View (Newly Renovated)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 1 King Bed, Non Smoking, Ocean View (Newly Renovated)

7.8 out of 10
Good
(12 reviews)
  • 48 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold, 2 Queens, Premium Ocean View, Gold Lounge Access (Newly Renovated, High Floor)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Fairmont Gold, 2 Queens, Premium Ocean View, Gold Lounge Access (Newly Renovated, High Floor)

  • 48 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Partial Ocean View (Newly Renovated)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 1 King Bed, Non Smoking, Partial Ocean View (Newly Renovated)

9.4 out of 10
Exceptional
(16 reviews)
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold, 1 King, Ocean View, Gold Lounge Access (Newly Renovated, High Floor)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Fairmont Gold, 1 King, Ocean View, Gold Lounge Access (Newly Renovated, High Floor)

10.0 out of 10
Exceptional
(1 review)
  • 48 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Garden View (Newly Renovated)

Room, 1 King Bed, Non Smoking, Garden View (Newly Renovated)

Room, 1 King Bed, Non Smoking, Garden View (Newly Renovated)

9.4 out of 10
Exceptional
(31 reviews)
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold, 1 King, Garden View, Gold Lounge Access (Newly Renovated, High Floor)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Fairmont Gold, 1 King, Garden View, Gold Lounge Access (Newly Renovated, High Floor)

  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Ocean View (Newly Renovated)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Suite, 1 Bedroom, Non Smoking, Ocean View (Newly Renovated)

10.0 out of 10
Exceptional
(2 reviews)
  • 98 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed

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About the area

Kamuela

With a stay at Fairmont Orchid in Kamuela, you'll be on the waterfront, within a 10-minute drive of Mauna Lani Resort Golf Course and Great 4-D Movie Ride. .This beach resort is 7.7 mi (12.3 km) from Hāpuna Beach State Recreation Area and 8.9 mi (14.4 km) from Mauna Kea Beach.
View more Resorts in KamuelaOpens in a new window

What's nearby

  • Mauna Lani Resort Golf Course - 19 min walk - 1.6 km
  • Mauna Lani Beach - 9 min drive - 4.2 km
  • Kings Shops - 14 min drive - 10.2 km
  • Anaehoomalu Beach - 14 min drive - 6.5 km
  • Hāpuna Beach State Recreation Area - 23 min drive - 12.9 km

Getting around

  • Kona Intl. Airport (KOA) - 36 min drive

Restaurants

  • ‪Kona Tap Room - ‬16 min drive
  • ‪Starbucks - ‬13 min drive
  • ‪Island Vintage Coffee - ‬13 min drive
  • ‪A-Bay's Island Grill - ‬14 min drive
  • ‪Waikoloa Coffee Company - ‬17 min drive

About this property

Fairmont Orchid

Luxury resort on the beach, with outdoor pool
Fairmont Orchid offers 540 air-conditioned accommodations with safes and complimentary newspapers. Rooms open to lanais. 55-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries.

This Kamuela resort provides complimentary wired and wireless Internet access, with a WiFi speed of 50+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. In-room massages, hypo-allergenic bedding, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including a private beach, 10 outdoor tennis courts, and a health club. An outdoor pool and a hot tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa, Spa Without Walls. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
Make yourself at home in one of the 540 air-conditioned rooms featuring LCD televisions. Rooms have private lanais. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms feature separate bathtubs and showers, designer toiletries, and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. When the sun is out, a round of golf or a day at the private beach are two great options for taking advantage of the fine weather. Additional amenities at this resort include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy international cuisine at Hale Kai Restaurant, one of the resort's 4 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the beach bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and limo/town car service. Event facilities at this resort consist of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Hale Kai Restaurant - This restaurant specializes in international cuisine and serves lunch and dinner.
Browns Beach House - This beachfront restaurant specializes in Hawaiian cuisine and serves dinner only. Open daily.
Binchotan: Bar & Grill - This restaurant specializes in Japanese cuisine. Guests can enjoy drinks at the bar. Happy hour is offered. Open select days.
The Orchid Court - Onsite buffet restaurant. Open daily.
Luana Louge - Overlooking the ocean, this lobby lounge specializes in local cuisine and serves light fare only. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, Filipino, French, Japanese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Limo/town car service
  • Parking on site (USD 38 per day; includes in/out privileges)
  • Valet parking on site (USD 45 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 50 for adults and USD 25 for children
  • 2 bars/lounges
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Binchotan: Bar & Grill
  • Browns Beach House
  • Hale Kai Restaurant
  • Luana Louge
  • The Orchid Court

Things to do

  • 10 outdoor tennis courts
  • 18-hole golf course
  • 24-hour gym
  • Beach volleyball
  • Designer stores
  • Full-service spa
  • Hot tub
  • Outdoor pool
  • Paddleboard
  • Pilates classes
  • Rowing/canoeing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Surfing/bodyboarding
  • Tennis lessons
  • Yoga classes

Family friendly

  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Garden
  • On a private beach
  • On the waterfront
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 6 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per night, plus a deposit of USD 75 per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 75.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 56.62 per accommodation, per night
The resort fee includes:
  • Beach access
  • Beach loungers
  • Beach towels
  • Bicycle storage
  • Business center/computer access
  • Concierge service
  • Faxes
  • Fitness center access
  • Fitness/yoga classes
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Laundry facilities
  • Phone calls
  • Pool access
  • Shuttle service
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 50 for adults and USD 25 for children
  • Self parking fee: USD 38 per day (in/out privileges)
  • Valet parking fee: USD 45 per day (in/out privileges)
  • Pet deposit: USD 75 per day
  • Pet fee: USD 75 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 75.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - TA-052-830-4128-01
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Fairmont Hawaii
Fairmont Orchid
Fairmont Orchid Hawaii Resort Kamuela
Fairmont Orchid Hotel
Fairmont Orchid Hotel Hawaii
Hawaii Fairmont
Hawaii Orchid Fairmont
Orchid Fairmont
Orchid Fairmont Hawaii
Orchid Hawaii Fairmont
Fairmont Orchid Hawaii Hotel
Fairmont Orchid Hawaii Kamuela
The Fairmont Orchid Hawaii
Fairmont Orchid Resort Kamuela
Fairmont Orchid Kamuela
Fairmont Orchid Resort
Fairmont Orchid Kamuela
Fairmont Orchid Resort Kamuela

Fairmont Orchid Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 720 out of 1009 reviews
Rating 8 - Good. 177 out of 1009 reviews
Rating 6 - Okay. 72 out of 1009 reviews
Rating 4 - Poor. 24 out of 1009 reviews
Rating 2 - Terrible. 16 out of 1009 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Pamela, MISSION VIEJO

Liked: Cleanliness
Stayed 5 nights in Apr 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I just recently traveled here and the property was clean and the staff was very friendly. You have great views of the ocean and the property is peaceful. They have a beach, that is on the property and kid friendly. The food and drinks are good but on the pricer side. I would stay here again.
Stayed 5 nights in Apr 2025

10/10 Excellent

Nicole, Santa Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful!
Stayed 6 nights in Apr 2025

10/10 Excellent

Aleksandra, Somerville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

Harry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very expensive food and drink but would absolutely go again.
Stayed 5 nights in Apr 2025

10/10 Excellent

Min

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly and the service are excellent
Stayed 1 night in Apr 2025

10/10 Excellent

Curtis Allan, green river

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is second to none. The rooms are clean and spacious. I can't wait for my next Fairmont experience.
Stayed 7 nights in Apr 2025

8/10 Good

Queenie

Stayed 7 nights in Apr 2025

10/10 Excellent

Udi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2025

10/10 Excellent

Shen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Supreme service and comfort, and beautiful grounds

We loved Fairmont Orchid! The service was immaculate. Barbie, the manager, took care of an issue we had and made us very happy with our stay! We would stay at this Fairmont anytime we have an opportunity to return to the Big Island. And we would not hesitate to recommend it to friends and family.
Stayed 5 nights in Mar 2025

10/10 Excellent

Kyle

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly the place is very nice but I will mention one thing If you're getting a room make sure it's not an adjoining room or there are children nearby because you will hear them and they will keep you up all night. If you're okay with children crying all night then don't worry about it but you might want to check when you check in what rooms are around you.
Stayed 1 night in Apr 2025

6/10 Okay

Madhu

Travelled with family
Disliked: Staff & service
For how expensive this resort is, they should offer better service and keep the hotel in better shape. The rooms are a bit run down. The housekeeping staff for our room was rude and did not replace things in the bathrooms such as towels, soap, etc when used. We were always short towels. The service was very slow for dining and housekeeping. The grounds are beautiful and Brown's Beach House serves wonderful food. Overall, a bit disappointing, not quite the experience I was hoping for. I would opt for a different hotel next time.
Stayed 7 nights in Apr 2025

10/10 Excellent

Anne

Stayed 7 nights in Mar 2025

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Nice Place for a Vacation

Great staff and service. Dated rooms, less than great fixtures and furniture. Lots of in room tile but very comfortable beds. Very expensive food and drinks, but most items were tasty - however the Mai Tai's were the worst I have had at any luxury resort. It's not the Four seasons or The Ritz Carlton and has limited hours for room service (strange for a 5 star resort hotel), but you also don't pay the premium price for the accommodations. The grounds were immaculate and clean, the views were incredible, the pool was great for kids and families (wish they would have a separate pool for the obnoxious and inebriated adults), and the beach/lagoon was conveniently close and perfect for swimming and snorkeling. Ultimately it was worth the trip and would consider staying there again, should our next Hawaii trip be at the Big Island.
Stayed 4 nights in Apr 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
The resort is gorgeous. Beautful rooms
Stayed 4 nights in Feb 2025

10/10 Excellent

KC

Travelled with partner, Travelled with group
Liked: Amenities
Hot hot tub! Great staff. Perfect pool temperature.
Stayed 2 nights in Apr 2025

10/10 Excellent

Farinaz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance from the supermarket Clean and quiet Great service Great food with variety Private beach area was our favourite
Stayed 5 nights in Mar 2025

10/10 Excellent

John Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place to stay, highly recommend!
Stayed 5 nights in Mar 2025

10/10 Excellent

Michael, BARGERSVILLE

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with excellent surroundings
Stayed 1 night in Mar 2025

10/10 Excellent

Forrest

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing. Restaurants and beach amazing as well.
Stayed 3 nights in Mar 2025

10/10 Excellent

Alice

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fairmont Orchid is a truly beautiful setting. The resort grounds and property are very well laid out and maintained. Flowers and plants are gorgeous. Our room was a partial ocean view with balcony and it was great. The food was good but quite pricey, and service was slow.All restaurants and lounges were wonderful, except the Brown’s restaurant. Food good, but it had tables in sand/gravel which was uncomfortable to walk on and gets in your shoes too much. They should remove it and use tile or something. And we sat out close to the ocean which was great for a view but it was very windy and chilly, necessitating a jacket or they offered towels to wrap around you. That needs some improvement! But every staff member was polite, professional, cheerful, and helpful. Our room was clean every day just perfectly, and Solvy the housekeeper, and the pool food service guy, Kai, were superb. Overall, the resort rates very highly!! Definitely coming back!!
Stayed 6 nights in Mar 2025

10/10 Excellent

Jenna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and beach, loved our room, good location. Would come back!
Stayed 5 nights in Feb 2025

10/10 Excellent

Lonna, San Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a stunning resort!! Everything is immaculate and beautiful, and the staff bends over backwards to help in any way they can. Only two downsides: Food is very expensive, even at the “low priced” deli, and getting from our room to the lobby, entrance and parking lot required taking two elevators and a lot of walking. It was great exercise but took a lot of extra time.
Stayed 6 nights in Feb 2025

10/10 Excellent

karsten, gig harbor

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Mar 2025

10/10 Excellent

Timothy

Stayed 5 nights in Dec 2024