Compare Beach Hotels in Kentwood

We we unaware that the place was under construction, so bar and breakfast area were closed. Not sure if they were in the process of putting up or dismantling a water slide, but they could've done a better job keeping the area cleaner. One of our rooms bathroom fan would NOT shut off. When we reported it to the front desk, the lady brushed us off and said they've already had maintenance check it out several times, and maintenance could not figure out why it wasn't working. Very annoying when trying to sleep or relax. My mom's room had moldy blankets and staff took forever to vome and change them and get the dirty ones out of the room. Very disappointed in Sonesta. I expected much better. Other staff were very nice, however.

Friendly staff. Enjoyed the breakfast bar.

The staff were all friendly and it was a nice atmosphere. Just a decent amount of traffic noise due to the freeway and possibly from the main road. Also conveniently located close to downtown.

The pool handrail was broken. But otherwise a very good stay.

I attempted to cancel my stay as I had some last minute issues. Hotels.com tried numerous times to contact the property and they would not answer. I got billed for nothing because this hotel chose not to answer on a Friday afternoon. Additionally I called before my trip to confirm they would pick me up at the airport. Main reason for choosing this hotel. I was told that they would not pick me up because my flight got in at 11:45pm. Even though their own site said after 1am I would have to schedule with property. Was asked over and over by the lady at the desk if I wanted to cancel because they couldn’t pick me up. I said at the time I had no other choice and would figure out how to get to the property. Failures across the board here.

This was a suite hotel. It is a very bare bones hotel with no amenities. The room was clean. However, it would have been nice to have instructions on how to see thermostat and the TV. If you wanted anything itcost extra. There were also some people sleeping in there cars over night.