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The Palms Hotel

3.0 star property

Photo gallery for The Palms Hotel

Property grounds
Front of property
Cottage Suite 138 | Living area
Exterior
Free daily continental breakfast

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View map
820 White St, Key West, FL, 33040
  • Place, Key West Naval Station
    ‪2 min walk‬
  • Place, Duval Street
    ‪12 min walk‬
  • Place, Southernmost Point
    ‪17 min walk‬
  • Airport, Key West, FL (EYW-Key West Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Nonsmoking, Private Bathroom

Standard Room, 2 Double Beds, Nonsmoking, Private Bathroom

Standard Room, 2 Double Beds, Nonsmoking, Private Bathroom

9.0 out of 10
Wonderful
(31 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Palms Villa (Not Pet Friendly)

Palms Villa (Not Pet Friendly)

Palms Villa (Not Pet Friendly)

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Cottage Suite 138

Cottage Suite 138

Cottage Suite 138

9.4 out of 10
Exceptional
(3 reviews)
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Deluxe King Room (Not Pet Friendly)

Deluxe King Room (Not Pet Friendly)

Deluxe King Room (Not Pet Friendly)

8.8 out of 10
Excellent
(10 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Private Bathroom (Room 102)

Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Private Bathroom (Room 102)

Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Private Bathroom (Room 102)

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Bi-Level Suite (Not Pet Friendly)

Bi-Level Suite (Not Pet Friendly)

Bi-Level Suite (Not Pet Friendly)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds OR 1 Single Futon

View all photos for Petite Queen Room (Not Pet Friendly)

Petite Queen Room (Not Pet Friendly)

Petite Queen Room (Not Pet Friendly)

8.6 out of 10
Excellent
(7 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Private Bathroom

Standard Room, 1 Queen Bed, Non Smoking, Private Bathroom

Standard Room, 1 Queen Bed, Non Smoking, Private Bathroom

8.4 out of 10
Very good
(44 reviews)
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Private Bathroom

Standard Room, 1 King Bed, Non Smoking, Private Bathroom

Standard Room, 1 King Bed, Non Smoking, Private Bathroom

8.8 out of 10
Excellent
(76 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Two Queen Beds Second Floor (Not Pet Friendly)

Two Queen Beds Second Floor (Not Pet Friendly)

Two Queen Beds Second Floor (Not Pet Friendly)

8.4 out of 10
Very good
(11 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two Queen Beds Private Bathroom Across Hallway (Not Pet Friendly)

Two Queen Beds Private Bathroom Across Hallway (Not Pet Friendly)

Two Queen Beds Private Bathroom Across Hallway (Not Pet Friendly)

8.6 out of 10
Excellent
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About the area

Key West

A stay at The Palms Hotel places you in the heart of Key West, within a 15-minute walk of Duval Street and Ernest Hemingway Home and Museum. .This guesthouse is 0.9 mi (1.5 km) from Florida Keys Beaches and 1.1 mi (1.8 km) from Southernmost Point.
View more Guest houses in Key WestOpens in a new window

What's nearby

  • Key West Naval Station - 2 min walk - 0.2 km
  • Duval Street - 12 min walk - 1.1 km
  • Ernest Hemingway Home and Museum - 15 min walk - 1.3 km
  • South Beach - 15 min walk - 1.3 km
  • Southernmost Point - 17 min walk - 1.5 km

Getting around

  • Key West Intl. Airport (EYW) - 8 min drive

Restaurants

  • ‪Dions Truman & White - ‬2 min walk
  • ‪Square Grouper Key West - ‬13 min walk
  • ‪Sandy's Café - ‬5 min walk
  • ‪The Dive Bar Shirt Club - Grub House - ‬12 min walk
  • ‪El Siboney Restaurant - ‬10 min walk

About this property

The Palms Hotel

The Palms Hotel offers 32 air-conditioned accommodations with complimentary toiletries and ceiling fans. Flat-screen televisions come with cable channels. Housekeeping is provided daily.
Recreational amenities at the guesthouse include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 32 air-conditioned rooms featuring flat-screen televisions. Cable television is provided for your entertainment. Conveniences include ceiling fans, and housekeeping is provided daily.
Be sure to enjoy recreational amenities including an outdoor pool and bicycles to rent. Additional features at this Victorian guesthouse include complimentary wireless internet access, concierge services, and a picnic area.
Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. A complimentary continental breakfast is served daily from 8 AM to 10:30 AM.
Featured amenities include a computer station, multilingual staff, and luggage storage. Limited parking is available onsite.
A complimentary continental breakfast is served each morning between 8 AM and 10:30 AM.
Papa Jack's Bar (THU-SAT) - Onsite bar.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 91 metres
  • Street parking available
  • Limited on-site parking

Food and drink

  • Free continental breakfast available daily 8 AM to 10:30 AM
  • A bar/lounge
  • A poolside bar
  • Coffee and tea in common areas

Restaurants on site

  • Papa Jack's Bar (THU-SAT)

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Mini-fridge
  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas

Accessibility

  • No lift

More

  • 2 floors
  • 4 buildings
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Ceiling fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 8:30 AM - 9:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 55 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 100 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Spring Break deposit: USD 150.00 per stay for guests under 25 years old staying between 01 February - 16 April

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 55 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Palms Hotel Key West
Palms Key West
Palms Hotel Key West
The Palms Hotel- Key West Hotel Key West
The Palms Hotel Key West
The Palms Hotel Guesthouse
The Palms Hotel Guesthouse Key West

The Palms Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 598 out of 1004 reviews
Rating 8 - Good. 249 out of 1004 reviews
Rating 6 - Okay. 99 out of 1004 reviews
Rating 4 - Poor. 37 out of 1004 reviews
Rating 2 - Terrible. 21 out of 1004 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Gary

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay for a couple days. Clean and a great staff.
Stayed 3 nights in Dec 2025

10/10 Excellent

Ruth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
In such Key West style!!! Clean rooms outstanding customer service. Great location. We will be. Ack
Stayed 4 nights in Dec 2025

10/10 Excellent

Robert

Liked: Cleanliness
Stayed 1 night in Dec 2025

10/10 Excellent

Gabriel

Travelled with family
Liked: Cleanliness, staff & service, amenities
Yes
Stayed 4 nights in Dec 2025

8/10 Good

Greenwood

Liked: Cleanliness, staff & service
Simply serving coffee in real cups would make a big difference. Skip the breakfast, great local restaurants right around the corner. Wonderful Staff, great recommendations on food and things to do.
Stayed 7 nights in Dec 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 5 nights in Nov 2025

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean. Access to the pool was nice and the pool stayed open until 10 which was great! Parking was hard by to find close by! We left before breakfast was available because we had to catch the ferry to Fort Jackson.
Stayed 1 night in Dec 2025

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities
The pool area was quiet and very relaxing. Loved that there was a poolside bar. Room was very clean.
Stayed 1 night in Dec 2025

10/10 Excellent

Merinda

Liked: Cleanliness, staff & service, amenities
Staff super friendly and helpful. Very charming.
Stayed 1 night in Dec 2025

10/10 Excellent

jENNIFER

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and accommodating to store bags before and after check-in/check-out. It was .8 mile from the Ferry, and 1.2 from Duval St. Most thibgs walkable if you are experienced in those distances. The Palms was great, great room, and pet friendly.
Stayed 1 night in Nov 2025

10/10 Excellent

Rona

Stayed 1 night in Dec 2025

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, property conditions & facilities
Room was clean and the grounds were adorable
Stayed 1 night in Nov 2025

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'd give it 5 stars easily if our room wasn't next to pool which is VERY noisy! They also mounted the toilet directly up against the sink so you can barely sit on it. Breakfast was decent, but needs to start earlier in the morning. The room was VERY clean, had USB ports in the lamps & a mini fridge. The bed was super comfortable!
Stayed 4 nights in Nov 2025

10/10 Excellent

thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was excellent
Stayed 2 nights in Nov 2025

6/10 Okay

Raveendra Gutthinakere

Stayed 1 night in Nov 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it all. Suggestions…additional towel bars for room 107. Plant grass out front for the pups. A shuttle to Duval would be amazing, as well as Palms Hotel ornaments : )
Stayed 2 nights in Nov 2025

8/10 Good

Kaitlyn

Travelled with partner
Liked: Cleanliness
A little out dated but clean and everyone was great on property!
Stayed 1 night in Nov 2025

10/10 Excellent

Claude

Liked: Cleanliness, staff & service, amenities
Tres belle hôtel, très propre. Nous étions à 5 min à pied du centre ville, nous avons vraiment apprécié notre séjour.
Stayed 1 night in Nov 2025

6/10 Okay

eugene

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Check-in was closed at check -in time. Bar was only open between 2pm to 6pm. Rooms were nice, clean and cozy. The staff were exceptionally nice, polite, friendly and professional.
Stayed 3 nights in Nov 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2025

8/10 Good

Gerard

Business traveller
Liked: Cleanliness, staff & service, amenities
nice hotel, clean but small room
Stayed 1 night in Nov 2025

8/10 Good

Vera

Stayed 1 night in Nov 2025

8/10 Good

Marion

Business traveller
Liked: Cleanliness, staff & service, amenities
nice clean room, a little small. Next time we ask for a bigger room. Hotel is very clean and in good condition
Stayed 1 night in Nov 2025

8/10 Good

Ken

Liked: Cleanliness, staff & service, amenities
Booked the Honeymoon King but the room was very small. Nothing special like I thought it would be
Stayed 2 nights in Nov 2025

10/10 Excellent

Kristin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful, the room was clean and just what we needed. Not super walkable for us, just didn’t feel super safe at night although we may could’ve walked a different way, we came up on the cemetery and I decided to get a quick Uber… which was literally like 3 minutes. Overall we would definitely stay again!
Stayed 1 night in Nov 2025