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The Palms Hotel

3.0 star property

Photo gallery for The Palms Hotel

Relax on the covered porch with comfortable wicker chairs and lush greenery.
Traditional hotel with lush tropical plants and a charming balcony.
Relax by the pool and enjoy a refreshing drink at our outdoor bar, surrounded by a peaceful atmosphere.
Hotel facade with a modern design, flat roof, and balcony area, surrounded by palm trees and a well-maintained garden.
Relax in this serene bedroom with a large bed, sofa, and ceiling fan.

Popular amenities

  • Bar
  • Housekeeping
  • Pet-friendly
  • Air conditioning

Explore the area

Map
820 White St, Key West, FL, 33040
  • Duval Street
    ‪14 min walk‬
  • Southernmost Point
    ‪17 min walk‬
  • Mallory Square
    ‪4 min drive‬
  • Key West, FL (EYW-Key West Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Nonsmoking, Private Bathroom

Standard Room, 2 Double Beds, Nonsmoking, Private Bathroom

Standard Room, 2 Double Beds, Nonsmoking, Private Bathroom

9.0 out of 10
Wonderful
(26 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Cottage Suite 138

Cottage Suite 138

Cottage Suite 138

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Palms Villa (Not Pet Friendly)

Palms Villa (Not Pet Friendly)

Palms Villa (Not Pet Friendly)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Two Queen Beds Second Floor (Not Pet Friendly)

Two Queen Beds Second Floor (Not Pet Friendly)

Two Queen Beds Second Floor (Not Pet Friendly)

8.0 out of 10
Very good
(9 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Private Bathroom (Room 102)

Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Private Bathroom (Room 102)

Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Private Bathroom (Room 102)

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Two Queen Beds Private Bathroom Across Hallway (Not Pet Friendly)

Two Queen Beds Private Bathroom Across Hallway (Not Pet Friendly)

Two Queen Beds Private Bathroom Across Hallway (Not Pet Friendly)

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe King Room (Not Pet Friendly)

Deluxe King Room (Not Pet Friendly)

Deluxe King Room (Not Pet Friendly)

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Bi-Level Suite (Not Pet Friendly)

Bi-Level Suite (Not Pet Friendly)

Bi-Level Suite (Not Pet Friendly)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds OR 1 Twin Futon

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Private Bathroom

Standard Room, 1 Queen Bed, Non Smoking, Private Bathroom

Standard Room, 1 Queen Bed, Non Smoking, Private Bathroom

8.2 out of 10
Very good
(37 reviews)
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Private Bathroom

Standard Room, 1 King Bed, Non Smoking, Private Bathroom

Standard Room, 1 King Bed, Non Smoking, Private Bathroom

8.8 out of 10
Excellent
(66 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Petite Queen Room (Not Pet Friendly)

Petite Queen Room (Not Pet Friendly)

Petite Queen Room (Not Pet Friendly)

8.4 out of 10
Very good
(6 reviews)
  • Sleeps 2
  • 1 Double Bed

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About the area

Key West

A stay at The Palms Hotel places you in the heart of Key West, within a 15-minute walk of Duval Street and Ernest Hemingway Home and Museum. .This guesthouse is 1.1 mi (1.8 km) from Southernmost Point and 1.4 mi (2.3 km) from Mallory Square.
View more Guest houses in Key WestOpens in a new window

What's nearby

  • Duval Street - 14 min walk - 1.2 km
  • Ernest Hemingway Home and Museum - 15 min walk - 1.3 km
  • South Beach - 16 min walk - 1.3 km
  • Southernmost Point - 17 min walk - 1.5 km
  • Mallory Square - 4 min drive - 2.0 km

Getting around

  • Key West Intl. Airport (EYW) - 8 min drive

Restaurants

  • ‪Pepe's Cafe - ‬15 min walk
  • ‪Sandy's Cafe - ‬3 min walk
  • ‪Off the Hook Grill - ‬13 min walk
  • ‪El Siboney Restaurant - ‬10 min walk
  • ‪Dante's Key West - ‬14 min walk

About this property

The Palms Hotel

Victorian guesthouse with free breakfast and an outdoor pool
The Palms Hotel offers 32 air-conditioned accommodations with complimentary toiletries and ceiling fans. Flat-screen televisions come with cable channels. Housekeeping is provided daily.
Recreational amenities at the guesthouse include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 32 air-conditioned rooms featuring flat-screen televisions. Cable television is provided for your entertainment. Conveniences include ceiling fans, and housekeeping is provided daily.
Be sure to enjoy recreational amenities including an outdoor pool and bicycles to rent. Additional features at this Victorian guesthouse include complimentary wireless internet access, concierge services, and a picnic area.
Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. A complimentary continental breakfast is served daily from 8 AM to 10:30 AM.
Featured amenities include a computer station, multilingual staff, and luggage storage. Limited parking is available onsite.
A complimentary continental breakfast is served each morning between 8 AM and 10:30 AM.
Papa Jack's Tiki Bar - Onsite bar.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 91 metres
  • Street parking available
  • Limited on-site parking

Food and drink

  • Free continental breakfast available daily 8 AM to 10:30 AM
  • A bar/lounge
  • A poolside bar
  • Coffee and tea in common areas

Restaurants on site

  • Papa Jack's Tiki Bar

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Mini-fridge
  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas

Accessibility

  • No lift

More

  • 2 floors
  • 4 buildings
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Ceiling fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 8:30 AM - 9:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 45 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 100 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Spring Break deposit: USD 150.00 per stay for guests under 25 years old staying between 01 February - 16 April

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 45 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Palms Hotel Key West
Palms Key West
Palms Hotel Key West
The Palms Hotel- Key West Hotel Key West
The Palms Hotel Key West
The Palms Hotel Guesthouse
The Palms Hotel Guesthouse Key West

The Palms Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 566 out of 1007 reviews
Rating 8 - Good. 263 out of 1007 reviews
Rating 6 - Okay. 107 out of 1007 reviews
Rating 4 - Poor. 46 out of 1007 reviews
Rating 2 - Terrible. 25 out of 1007 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Doris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

COLLEEN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great stay

super cute boutique old school key west hotel. great neighborhood with a few cute restaurants and a little stroll to Duval. Front desk employees were very nice. Definitely would stay again
Stayed 1 night in Apr 2025

10/10 Excellent

Pe

Stayed 2 nights in Apr 2025

2/10 Terrible

Miguel

Disliked: Cleanliness
Bad
Stayed 1 night in Apr 2025

10/10 Excellent

Vitalijus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Old key west

Very charming room
Stayed 2 nights in Apr 2025

10/10 Excellent

Jan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay!
Stayed 1 night in Apr 2025

8/10 Good

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities
The Palms hotel was a unique experience from the traditional stay at a hotel. Its Victorian style appearance and cozy rooms enhanced the atmosphere. Their Continental breakfast was a suprise as they offered pool side dining and made great use of the space to offer a wider variety of options compared to a lot of big hotel chains. I can see myself staying here again the next time I visit the Keys.
Stayed 1 night in Apr 2025

10/10 Excellent

Janie

Stayed 4 nights in Jan 2025

10/10 Excellent

Randy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Two thumbs up
Stayed 3 nights in Apr 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable accomadations with friendly/helpful staff. We will come back this next year. Thank you to the Palms in Old Town Key West! Duval Street & Old Town close for walking and Uber/Lift services are very reasonable if needed.
Stayed 2 nights in Apr 2025

8/10 Good

anastasia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Peaceful setting

We enjoyed the peaceful neighborhood where the hotel was located. It was a short bike ride to the action of Duval St. The breakfast and sitting around the pool were great. Rooms were on the small side but comfortable.
Stayed 3 nights in Apr 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service
Room too small. No place to sit in the room. Had to leave a day early and wouldn’t refund even partial.
Stayed 2 nights in Apr 2025

10/10 Excellent

Sandra

Travelled with family
Stayed 1 night in Apr 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

4/10 Poor

Jeffrey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

First Visit to Key West = AWESOME

We stayed at the Palms for our first-ever visit to Key West, and would return there again when we come back to Key West for future visits. Located in a quiet area near the center of Key West, with easy walk/bike options to reach most areas of interest within 15-30 minutes, with most all sites less than a mile from the hotel. Nice breakfast by the pool every morning (see picture). Staff were friendly and helpful when needed!
Stayed 2 nights in Apr 2025

8/10 Good

Jenny

Travelled with partner
Liked: Staff & service
Super cute property! Our room was tiny and could use a little updating. Breakfast was served right outside our door which was great to open your door and grab coffee, but not amazing if you want to sleep in. The pool could use some attention - we were there for 3 nights and it was never cleaned. Staff were super friendly and helpful!
Stayed 3 nights in Mar 2025

10/10 Excellent

Cliff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic

A very pleasant place to stay. Staff are all very friendly and I woupd stay there again
Stayed 2 nights in Apr 2025

10/10 Excellent

Elizabeth, Orlando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool area was wonderful and it had the vibe of key west, quiet street lovely staff and the room was absolutely perfect. Lots of light and great a/c. We were above the office with 2 beds. Will definitely stay again.
Stayed 1 night in Apr 2025

10/10 Excellent

David

Good
Stayed 4 nights in Mar 2025

10/10 Excellent

michael a

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was great, room was a little small but it's in a historic building, they did good with available space.
Stayed 2 nights in Mar 2025

10/10 Excellent

Gwendolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I like the older properties, we are history buffs and this property had charm and was well kept. I love how the used bright colors to give it a bright warm and sunny atmosphere. We did not stay long enough to enjoy all the amenities, but enjoyed breakfast out in the pool courtyard
Stayed 1 night in Mar 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location

Check-in was great, very friendly young ladies and helped us witha map and helped us find things. Room was fine, hard to take luggage up old stairs.
Stayed 2 nights in Mar 2025

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very good,inside of showers were very slippery though
Stayed 5 nights in Mar 2025