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Waterloo Suites Hotel, Trademark Collection by Wyndham

2.5 star property

Photo gallery for Waterloo Suites Hotel, Trademark Collection by Wyndham

Lobby
Lobby
Microwave, coffee/tea maker
Lobby
Deluxe Room, Multiple Beds, Non Smoking

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Breakfast included
  • 24/7 front desk
  • Housekeeping

Explore the area

View map
547 King St N, Waterloo, ON, N2L5Z7
  • Place, Conestoga Mall
    ‪3 min walk‬
  • Place, St Jacobs Farmers Market
    ‪3 min drive‬
  • Place, University of Waterloo
    ‪5 min drive‬
  • Airport, Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪18 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed with Sofa bed, Non Smoking

7.0 out of 10
Good
(25 reviews)
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, Multiple Beds, Non Smoking

Deluxe Room, Multiple Beds, Non Smoking

Deluxe Room, Multiple Beds, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed with Sofa bed, Non Smoking

8.0 out of 10
Very good
(5 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed, Non Smoking

Superior Room, 1 Queen Bed with Sofa bed, Non Smoking

Superior Room, 1 Queen Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking

7.2 out of 10
Good
(5 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Business Suite, 1 King Bed with Sofa bed, Non Smoking

Business Suite, 1 King Bed with Sofa bed, Non Smoking

Business Suite, 1 King Bed with Sofa bed, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Apartment, 1 King Bed with Sofa bed, Non Smoking (Suite)

Premium bedding, down duvets, pillow-top beds, in-room safe

Apartment, 1 King Bed with Sofa bed, Non Smoking (Suite)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Mobility Accessible, Non Smoking (Roll-In Shower)

Suite, 1 King Bed with Sofa bed, Mobility Accessible, Non Smoking (Roll-In Shower)

Suite, 1 King Bed with Sofa bed, Mobility Accessible, Non Smoking (Roll-In Shower)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Waterloo

When you stay at Waterloo Suites Hotel, Trademark Collection by Wyndham in Waterloo, you'll be in the business district, within a 10-minute walk of Conestoga Mall and City of Waterloo Museum. .This hotel is 1.5 mi (2.5 km) from Max's Golf Centre and 1.7 mi (2.7 km) from Waterloo Central Railway.

What's nearby

  • Conestoga Mall - 3 min walk - 0.3 km
  • St. Jacobs Outlets - 3 min drive - 2.6 km
  • St Jacobs Farmers Market - 3 min drive - 2.6 km
  • St. Jacobs Market District Visitor Information Centre - 3 min drive - 2.6 km
  • University of Waterloo - 5 min drive - 2.9 km

Getting around

  • Kitchener Station - 8 min drive
  • Toronto Pearson Intl. Airport (YYZ) - 63 min drive

Restaurants

  • ‪Taco Bell - ‬10 min walk
  • ‪Tim Hortons - ‬10 min walk
  • ‪Mado - ‬4 min walk
  • ‪Nespresso Boutique - ‬8 min walk
  • ‪Tim Hortons - ‬6 min walk

About this property

Waterloo Suites Hotel, Trademark Collection by Wyndham

Hotel in Waterloo with free breakfast and a fitness center
Waterloo Suites Hotel, Trademark Collection by Wyndham offers 104 accommodations with safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 42-inch LCD televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 104 guestrooms featuring microwaves and LCD televisions. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and complimentary toiletries.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and a television in a common area.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. A complimentary continental breakfast is served daily from 7:00 AM to 9:30 AM.
Featured amenities include a business center, express check-out, and a 24-hour front desk. Planning an event in Waterloo? This hotel has 398 square feet (37 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
A complimentary continental breakfast is served each morning between 7:00 AM and 9:30 AM.
Onsite venue - This restaurant serves breakfast only.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:30 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Cot (surcharge)
  • In-room microwave
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • 398 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Front entrance ramp
  • Lift (107 centimetre wide door)
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)

More

  • 1 building
  • 6 floors
  • Built in 1986
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Down comforter
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 20.0 per stay
Cribs (infant beds) are available for CAD 20.0 per night

Payment types

Important information

Optional extras

  • Crib (infant bed) fee: CAD 20.0 per night
  • Rollaway bed fee: CAD 20.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted

Property is also known as

Destination Inn Waterloo
Four Points Sheraton Kitchener Waterloo
Four Points Sheraton Waterloo
Destination Waterloo
Four Points Waterloo Kitchener
Sheraton Four Points Kitchener
Sheraton Four Points Waterloo
Sheraton Waterloo
Waterloo Suites Hotel
Best Western Plus Waterloo
Waterloo Suites Hotel, Trademark Collection by Wyndham Hotel
Waterloo Suites Hotel, Trademark Collection by Wyndham Waterloo

Waterloo Suites Hotel, Trademark Collection by Wyndham Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 387 out of 1002 reviews
Rating 8 - Good. 338 out of 1002 reviews
Rating 6 - Okay. 137 out of 1002 reviews
Rating 4 - Poor. 78 out of 1002 reviews
Rating 2 - Terrible. 62 out of 1002 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

jonathan

Stayed 2 nights in Sep 2025

6/10 Okay

Aaron

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Seemed like there were people that have been staying there a while and made it feel like home. That is fine but when it disturbs others stays, it is not. Kids running the halls waking ppl up and making a huge mess very early in the morning should not be part of my stay.
Stayed 1 night in Sep 2025

10/10 Excellent

Sadia

Stayed 1 night in Sep 2025

8/10 Good

michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly. Room was clean and bed was comfortable.
Stayed 1 night in Sep 2025

8/10 Good

Anne-Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very lovely staff. Helpful and pleasant. Lots of parking. Good water pressure and lots of hot water. Standard breakfast. We would stay again. Thank you.
Stayed 2 nights in Sep 2025

4/10 Poor

Susan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The continental breakfast offered in the morning was covered in fruit flies. Very offputting would not recommend this hotel. Staff did not speak English very well, and there were no amenities on site of any use. The air-conditioning unit was so loud in our room that we could not leave it on. Hotel seemed old and somewhat rundown. The only saving grace was it was a convenient location for what we needed, but would never stay there again, or recommend.
Stayed 1 night in Sep 2025

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mall 10 minute walk from hotel. Lots of places to eat close. Parking free and close. Air conditioning. Breakfast included,
Stayed 1 night in Sep 2025

8/10 Good

sinisa

Stayed 2 nights in Sep 2025

6/10 Okay

Erich

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2025

4/10 Poor

Hany

Disliked: Cleanliness, amenities, property conditions & facilities
High price
Stayed 1 night in Sep 2025

4/10 Poor

Mike

Travelled with family
Disliked: Property conditions & facilities
elevator not working when checked in...
Stayed 3 nights in Aug 2025

10/10 Excellent

Weixiang

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good
Stayed 2 nights in Aug 2025

6/10 Okay

Gail

Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

KANG

Liked: Amenities
Clean room, convenient transportation, easier shopping.
Stayed 1 night in Sep 2025

10/10 Excellent

Ernest

Stayed 1 night in Sep 2025

10/10 Excellent

Beata

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to university. Room was larger than expected. Breakfast buffet was good.
Stayed 2 nights in Sep 2025

8/10 Good

Peter

Stayed 1 night in Sep 2025

8/10 Good

Jade

Liked: Staff & service, property conditions & facilities
Overall good experience
Stayed 1 night in Aug 2025

4/10 Poor

Bernadette

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It appears the property is being used as residence . Doors were slamming till 3 a.m. We had terrible sleep.
Stayed 1 night in Sep 2025

6/10 Okay

NG, Yan Ho

Liked: Staff & service
Disliked: Cleanliness
Service is good, however, cleanliness is fair as there are lots of small flies around dining area, especially during breakfast time. The air conditioner in room is not adjustable and is super cool, and i ended up unplugging the power to switch it off. Dont take any room on ground level as it is very noisy and many people just walk around talking oitside yr door.
Stayed 2 nights in Aug 2025

6/10 Okay

Denise

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
The location was good and breakfast was included. The suite was spacious and comfortable. However, the bathtub was not clean and our room was next to the noisiest elevator ever. Clearly, based on the horrible scraping noise, it was well overdue for maintenance!
Stayed 1 night in Aug 2025

8/10 Good

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like- met my expectations. To improve- breakfast variety & quality. Check out , staff need to pay attention to customer. He was focusing on his cell phone. Despite I requested help to the water dispenser w. was not working ( I had checked prior to approaching him for help. ) He did check, and there was water in the barrel. He did not confirm the water dispenser was working and left as he was attending to his cell phone .
Stayed 2 nights in Aug 2025

8/10 Good

Leza

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Elevator is very noisy and our room is right next to it. The noise has disturbed our visit.
Stayed 1 night in Aug 2025

6/10 Okay

Nikola

Stayed 1 night in Aug 2025

8/10 Good

Kimberley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel near university, nice room with separate sitting area, and room storage. Check-in was good. The gentleman at reception was polite and accommodating.
Stayed 1 night in Aug 2025