No issues with the room in general. Our main issue was the service from hotels.com and the front desk at the hotel. We were supposed to return to HK the day the Ragasa typhoon hit. However, there was a sudden change to our train schedule. The destination was changed from Hong Kong to Guangzhou South, hence we were not able to return to HK as planned. Due to the typhoon, our group tour rebooked our train ticket back to HK 2 days later. As such, we lost the first two nights of our booking. Both hotels.com and the front desk representative at the hotel did not offer assistance. Hotels.com even refused to refund or give credit for the two nights we did not stay at the hotel. How does hotels.com live up to their policy given the fact that this situation was purely due to unforeseen circumstances and totally out of my control?