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Aparthotel

Crystal Suites Chez Helena

3.5 star property

Photo gallery for Crystal Suites Chez Helena

Daily buffet breakfast (PLN 40 per person)
Deluxe Room, Patio
Lobby
Deluxe Room, Patio | Terrace/patio
Front of property

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Kitchen
  • Washing machine
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available

Explore the area

View map
ul. Szeroka 14, Kraków, Lesser Poland, 31-053
  • Place, Royal Road
    ‪9 min walk‬
  • Place, Wawel Castle
    ‪13 min walk‬
  • Place, Main Market Square
    ‪17 min walk‬
  • Airport, Kraków (KRK-John Paul II - Balice)
    ‪18 min drive‬

Room options

View all photos for Deluxe Room, Patio

Deluxe Room, Patio

Deluxe Room, Patio

  • 28 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, Courtyard View

Deluxe Room, Courtyard View

Deluxe Room, Courtyard View

  • 30 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Family Penthouse, Kitchenette

Family Penthouse, Kitchenette | Private kitchenette

Family Penthouse, Kitchenette

  • 58 sq m
  • 1 bedroom
  • Sleeps 5
  • 4 Single Beds and 1 Single Sofa Bed

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Crystal Suites Old Town
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  • Free Wi-Fi
  • Outdoor space
  • Breakfast available
4.7 out of 5, Exceptional, 130 reviews
Crystal Suites Old Town

About the area

Kraków

With a stay at Crystal Suites Chez Helena, you'll be centrally located in Kraków, within a 5-minute drive of Main Market Square and Wawel Castle. .This aparthotel is 1.2 mi (1.9 km) from Oskar Schindler Factory and 7.4 mi (11.9 km) from Wieliczka Salt Mine.
View more Aparthotels in KrakówOpens in a new window

What's nearby

  • Royal Road - 9 min walk - 0.8 km
  • Royal Private Apartments - 11 min walk - 1.0 km
  • Wawel Castle - 13 min walk - 1.1 km
  • Main Market Square - 17 min walk - 1.4 km
  • St. Mary's Basilica - 17 min walk - 1.4 km

Getting around

  • Turowicza Station - 6 min drive
  • Sanktuarium Bożego Miłosierdzia Tram Stop - 7 min drive
  • John Paul II - Balice Airport (KRK) - 36 min drive

Restaurants

  • ‪Gruba Buła - ‬3 min walk
  • ‪Klezmer-Hois - ‬1 min walk
  • ‪Hamsa - ‬1 min walk
  • ‪Ariel - ‬1 min walk
  • ‪Moo Moo Steak & Wine - ‬2 min walk

About this property

Crystal Suites Chez Helena

Aparthotel connected to the convention center in Kraków
Crystal Suites Chez Helena offers 5 air-conditioned accommodations with safes and complimentary bottled water. These individually decorated and furnished accommodations include desks and dining tables. Beds feature pillowtop mattresses. Accommodations at this 3.5-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. 26-inch LCD televisions come with satellite channels. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered on request and in-room massages can be requested.

Make yourself at home in one of the 5 individually decorated guestrooms, featuring kitchenettes with refrigerators and stovetops. Your room comes with a pillowtop bed. 26-inch LCD televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include safes and desks, and housekeeping is provided on request.
Make use of convenient amenities, which include complimentary wireless internet access and tour/ticket assistance.
Buffet breakfasts are available daily from 8:00 AM to noon for a fee.
Featured amenities include express check-out, multilingual staff, and a safe deposit box at the front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Buffet breakfasts are available for a surcharge and are served each morning between 8:00 AM and noon.

Property amenities

Pool/Spa

  • In-room massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle (surcharge)
  • Car not required

Family friendly

  • Children stay free (see details)
  • Free cot
  • Highchair

Kitchenette

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Freezer
  • Hob
  • Microwave
  • Paper towels
  • Refrigerator
  • Toaster

Dining

  • Daily buffet breakfast available 8:00 AM to noon for a fee: PLN 40 for adults and PLN 40 for children
  • Dining table

Bedrooms

  • Bedroom
  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • 1 bathroom
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Dining table
  • Living room

Entertainment

  • 26-inch LCD TV with satellite channels
  • CD player
  • IPod dock
  • Stereo

Laundry

  • Laundry detergent
  • Washing machine

Work spaces

  • Desk

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairways
  • Hardwood flooring in room
  • Step to reach entrance
  • Tile flooring in public areas
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Smoke-free property

Services and conveniences

  • Free bottled water
  • Guidebooks
  • Housekeeping on request
  • Iron/ironing board
  • Local maps
  • Multilingual staff
  • Restaurant dining guides
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Virtual front desk

Location highlights

  • Connected to a convention centre
  • Connected to a rail/subway station
  • Connected to a shopping centre
  • In a historical district
  • In an entertainment district
  • In the city centre
  • Near an outlet shopping centre
  • Near the airport

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 1 building
  • 3 floors
  • 5 units
  • Housekeeping (on request)
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in time starts at 1:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
There is no front desk at this property
Guests must contact the property in advance for check-in instructions; your host will greet you
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 2:00 PM please contact the property in advance using the information on the booking confirmation
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately PLN 40 for adults and PLN 40 for children
  • Airport shuttle fee: PLN 129 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: PLN 129 (one-way), (up to 18 years old)
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping is available for an additional fee and varies based on unit size

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned

We should mention

This property does not have elevators
A car is not required for transportation to and from this property

Property is also known as

Crystal Suites Chez Helena
Crystal Suites Chez Helena Apartment
Crystal Suites Chez Helena Apartment Krakow
Crystal Suites Chez Helena Krakow
Crystal Suites Chez Helena Kr
Crystal Suites Chez Helena Kraków
Crystal Suites Chez Helena Aparthotel
Crystal Suites Chez Helena Aparthotel Kraków

Crystal Suites Chez Helena Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 36 out of 40 reviews
Rating 8 - Good. 2 out of 40 reviews
Rating 6 - Okay. 2 out of 40 reviews
Rating 4 - Poor. 0 out of 40 reviews
Rating 2 - Terrible. 0 out of 40 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Right in the middle of the Jewish Quarter. Excellent location to access the old town as well.
Stayed 2 nights in May 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed on top floor apt, parking nearby (3-4 min walk, currently 70 pln per 24 hours. Clean and comfortable. No elevator. Good location. Recommend Kolanko No 6 (5 mins walk) for breakfast as the nearby options (infeb). Good location. Slightly out of the way if you are with young children and plan to do lots of walking.
Stayed 2 nights in Feb 2025

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, property conditions & facilities
The Crystal Suites Chez Helena Is a very unique lodging opportunity. It was a portion of the home of Helena Rubenstein (famous for cosmetics products) and a unique peek into where she lived in her youth. The unit was modernized with a new bathroom and kitchenette, in a nice neighborhood within walking distance to the old city and with casual restaurants and live acoustic music very nearby. Anna, the manager was great at welcoming us and arranging transportation to the airport after our short stay. I would definitely stay there again if the opportunity becomes available.
Stayed 2 nights in Sep 2023

10/10 Excellent

Anita

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing location. Owner extremely helpful. Had a wonderful stay. Definitely recommend.
Stayed 7 nights in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though we arrived much later then expected, Christopher was very attentive, helpful and communicative.
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Stayed 4 nights in Oct 2019

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An amazing stay!

An amazing . Could not fault anything about this place. The staff were extremely helpful; even showing me to my room and carrying my bag (I was on my own and my bag was super heavy, coupled with no elevator!). I forget the name of the gentleman who showed me around but he was superb. Location is excellent and the apartment had everything you need - decent bed, great shower and facilities. The extra touches such as coffee and tea, just went above and beyond anywhere I have stayed before. I will definitely be recommending this place to everyone and for the price, it was a bargain. Thank you for a great stay. KR, Miss L Whittingham.
Stayed 5 nights in Oct 2019

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb hotel

Amazing hotel, really friendly and helpful staff, decor is fab, located in Jewish quarter, our room overlooked the main road and just above the restaurants, at night we could hear the live band playing to 10 but it was great to hear the traditional music added to the ambience of the hotel, we will be back
Stayed 2 nights in Oct 2019

10/10 Excellent

Joette

Stayed 5 nights in Oct 2019

10/10 Excellent

Clive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Krakow stay

Great place to stay right in the heart of the old jewish quarter, apartments are lovely, clean and well equipped stayed in the courtyard apartment. The staff were friendly and helpful would definitely stay here again.
Stayed 4 nights in Sep 2019

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location
Stayed 4 nights in Sep 2019

10/10 Excellent

Kel

Liked: Cleanliness, amenities, property conditions & facilities
Lovely property in a central location. Courtyard facing room was extremely quiet. Note that there are two crystal suites on opposite sides of the town, I found out the hard way unfortunately.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in heart of Jewish quarter, rooms were clean, quiet and well maintained.
Stayed 4 nights in Aug 2019

10/10 Excellent

Stephen

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, smooth, there is a great location for this house and a great history there. Breakfast in a restaurant a couple doors down. Descriptions not clear enough online. It all worked out great!
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Stayed 7 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartments are located in a lively square filled with restaurants, bars, book shops and an old Synagogue, now a museum. It is about a 20 minute walk from the main square and also very convenient for walking to attractions in the Jewish area of the city eg, the Oscar Schindler factory and the Ghetto. The square always has several Electric Kart Tour vendors, if required, though we preferred to walk. Despite the liveliness of the surroundings we were never affected by noise in our room. We had the ground floor Patio Apartment which was very nicely decorated and well equipped with a kitchenette, very nice bathroom (with a hot shower) and a roomy bedroom. Access to the patio was via the bedroom and proved a nice place for a nightcap.
Stayed 7 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Heart of the Jewish quarter

Great location & helpful staff
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location , spacious clean warm apartment, helpful staff Loved the area lots of nice restaurants and quirky bars
Stayed 3 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ticked All Our Boxes

This apartment (no. 5) ticked all our boxes. Located in the Kazimierz, the apartment offers a good choice of restaurants outside the front door, and is a short walk to a tram stop, taxis and mini-market. It is comfortably and smartly furnished with full kitchen, with dish washer, sofa, dining table and chairs, in one room and a separate bedroom with generous cupboard space and a small desk. My only reservation was that the bedroom is small and not much space between bed and walls. OK for us but may be a problem for larger people. The bathroom, with walk-in shower was functional and modern. Plenty of shelf space. It has a washing machine. There is no elevator. Staircase is wide and staff helped with luggage. Wifi was secure and strong. Air conditioning worked well for which we were most grateful as temperatures were high. Reception is normally from 9am to 9pm but staff wait for late or delayed checkins. The reception and cleaning staff were welcoming and helpful in making phone calls and booking taxis. The units are serviced weekly, daily service costs extra but towels were changed every second day at no charge. Breakfast can be taken at extra charge at the nearby Rubenstein hotel. We didn't do this preferring to breakfast in our room with supplies from the minimart. For us, Crystal suites was ideal and I highly recommend.
Stayed 4 nights in Aug 2018

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect nights

Decided to try apartment instead of hotel. Loved this place as there was lots of space and great location. Perfect option to pricier hotel stay

10/10 Excellent

Ellie, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice apartment, lovely staff

Stayed here for 2 nights, really lovely apartment, fantastic amenities and really lovely, friendly staff who can't do enough to help in anyway they can. Would definitely stay here again.
Stayed 2 nights in Nov 2017

10/10 Excellent

Rosie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic!

I booked four apartments here for 8 of us and each apartment was absolutely beautiful. They had everything you needed and more. Decorated beautifully, clean and tidy and i honestly had the best nights sleep in the very comfy beds! The location is perfect, amazing restaurants right outside your door and the center a short walk away. Honestly could not fault this place at all will definitely be back!
Stayed 3 nights in Oct 2017

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommend!

Fantastic! The apartment is cute, comfortable, and in a great location. We had a fabulous time. Great value for the price.
Stayed 2 nights in Aug 2017

8/10 Good

Deborah , Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent location

Location was fabulous; receptionists were very helpful; apartment (top floor, #7) was great, except for an annoying humming noise on our last night (perhaps from the A/C in another room below us?) We highly recommend this apartment hotel.
Stayed 4 nights in May 2017

10/10 Excellent

Adela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place to stay if you need a kitchen

This hotel is one of the better ones I have stayed in in Krakow. The kitchen is nicely equipped and the room is clean. It is more corporate style housing, so you only get housekeeping once a week and the concierge is not 24/7. There are only a few rooms in this location so it feels very private. There are a few pitfalls though. The wifi is not very fast, though each room gets its own router. Also, I find the walls to be a bit thin, so you can definitely hear the TV or "other noises" from the other rooms if they are being loud.