6/10 Okay
Salman
Travelled with family
15 Sept 2025
Liked: Room comfort
Disliked: Cleanliness
Not even 3 star, no shaver socket or bathtub!
We checked in late in the night. Next morning tried to address the concerns with management in writing and didn't really get a response until 2 days later. Spoke to reception and they offered a different room but that was no better so we decided not to go through the hassle of moving rooms.
1. There's only one bathroom between 4 people.
2. The bathroom was really unhygienic. There was seepage in the ceiling and mould in the shower tiles grouting. The toilet roll was so far back on the left side it was difficult to reach while on the pot and this is probably why the holder was broken so the roll kept falling off.
3. The first night we arrived the bed linen smelt used, it was disgusting. The pillowcases were yellowing. It was better after room service but their pillow cases are definitely really old/used and are not the same shade as the sheets so keep looking yellow which is unpleasant.
4. The rug in both rooms especially the one we stayed in was disgusting. It had different coloured stains and dirt all over it. Even after multiple days of room service it didn't look like it even had been vacuumed. I used a sheet to cover it so we could sit in that area.
5. We went down to check the pool and it was closed, the furniture was really dirty and old. The pool was really small and definitely not as shown in the photos. Please see my pics.
6. After the written complaint was acknowledged they tried to clean the seepage and it smelt so bad!
The beds were comfy and location was good.
Salman
Stayed 5 nights in Aug 2025
