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SureStay Plus Hotel by Best Western Lubbock Medical Center

2.5 star property

Photo gallery for SureStay Plus Hotel by Best Western Lubbock Medical Center

Free daily continental breakfast
Standard Room, 2 Queen Beds, Non Smoking, Kitchenette
Standard Room, 1 King Bed, Non Smoking, Kitchenette | Private kitchen
Exterior
Reception

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View map
3901 19th Street, Lubbock, TX, 79410
  • Place, Covenant Lakeside Hospital
    ‪3 min walk‬
  • Place, United Supermarkets Arena
    ‪15 min walk‬
  • Place, Texas Tech University
    ‪2 min drive‬
  • Airport, Lubbock, TX (LBB-Preston Smith Intl.)
    ‪11 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(31 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(50 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 1 King Bed, Accessible, Bathtub

9.0 out of 10
Wonderful
(17 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette

Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 1 King Bed, Non Smoking, Kitchenette

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Kitchenette

Desk, laptop workspace, free rollaway beds, WiFi

Standard Room, 1 Queen Bed, Non Smoking, Kitchenette

7.0 out of 10
Good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

7.2 out of 10
Good
(9 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

1 King Bed, Non-Smoking, High Speed Internet Access, Microwave and Refrigerator, Desk, Flat Screen Television

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 2

1 King Bed, Non-Smoking, Kitchenette, Flat Screen Television, Desk, High Speed Internet Access

  • Sleeps 2

Accessible-Suite King Bed, Mobility Accessible, Bathtub, Sofabed, Non-Smoking

  • Sleeps 3

Suite-1 King Bed, Non-Smoking, Separate Living Area, Sofabed, Microwave and Refrigerator, Flat Screen Television, Desk

  • Sleeps 3

1 Queen Bed, Non-Smoking, Kitchenette, Flat Screen Television, Desk, High Speed Internet Access

  • Sleeps 2

2 Queen Beds, Non-Smoking, High Speed Internet Access, Microwave and Refrigerator, Desk, Flat Screen Television

  • Sleeps 4

2 Queen Beds, Non-Smoking, Kitchenette, Flat Screen Television, Desk, High Speed Internet Access

  • Sleeps 4

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About the area

Lubbock

With a stay at SureStay Plus Hotel by Best Western Lubbock Medical Center, you'll be centrally located in Lubbock, within a 5-minute drive of Texas Tech University and Covenant Lakeside Hospital. .This hotel is 0.6 mi (1 km) from Maxey Park and 1 mi (1.6 km) from McLeod Tennis Center.

What's nearby

  • Covenant Lakeside Hospital - 3 min walk - 0.3 km
  • Maxey Park - 7 min walk - 0.6 km
  • United Supermarkets Arena - 15 min walk - 1.3 km
  • University Medical Center - 2 min drive - 2.3 km
  • Texas Tech University - 2 min drive - 1.9 km

Getting around

  • Preston Smith Intl. Airport (LBB) - 17 min drive

Restaurants

  • ‪United Express Fuel - ‬11 min walk
  • ‪Our Daily Bread - ‬7 min walk
  • ‪Starbucks - ‬16 min walk
  • ‪Chick-fil-A - ‬18 min walk
  • ‪Pizza Hut - ‬11 min walk

About this property

SureStay Plus Hotel by Best Western Lubbock Medical Center

SureStay Plus Hotel by Best Western Lubbock Medical Center offers 112 air-conditioned accommodations with hair dryers and complimentary toiletries. Accommodations offer separate sitting areas. Satellite television is provided. Bathrooms include shower/tub combinations with hydromassage showerheads, and spring water baths.

This Lubbock hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Make yourself at home in one of the 112 air-conditioned guestrooms. Wireless internet access (surcharge) keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature spring water baths and complimentary toiletries. Conveniences include desks and separate sitting areas, as well as phones with free local calls.
Don't miss out on recreational opportunities including an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, a banquet hall, and a vending machine.
Quench your thirst with your favorite drink at the bar/lounge. A complimentary continental breakfast is served daily.
Featured amenities include complimentary wired internet access, a business center, and a 24-hour front desk. Planning an event in Lubbock? This hotel has 1636 square feet (152 square meters) of space consisting of conference space and 2 meeting rooms. Free self parking is available onsite.
Guests are offered a complimentary continental breakfast each morning.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Free continental breakfast available daily
  • A bar/lounge

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free rollaway/extra bed
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 1,636 square feet of conference space
  • 2 meeting rooms
  • Business centre

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Spring water bathtub
  • Towels provided

Entertainment

  • 50-inch TV with satellite channels

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 AM
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 15 per pet, per night, plus a deposit of USD 100 per stay
Service animals are welcome, and are exempt from fees
Up to 80 lbs per pet

Children and extra beds

Children are welcome
Free rollaway/extra beds
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 0.00 per stay (rates may vary)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The seasonal pool will be open from April to August
Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Baymont Inn Hotel Lubbock
Baymont Inn Lubbock
Best Western Plus Palms Hotel Lubbock
SureStay Plus Hotel Best Western Lubbock
SureStay Plus Best Western Lubbock
Baymont Inn Suites Lubbock
SureStay Plus Hotel by Best Western Lubbock Medical Center Hotel

SureStay Plus Hotel by Best Western Lubbock Medical Center Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 417 out of 1001 reviews
Rating 8 - Good. 270 out of 1001 reviews
Rating 6 - Okay. 130 out of 1001 reviews
Rating 4 - Poor. 82 out of 1001 reviews
Rating 2 - Terrible. 102 out of 1001 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

4/10 Poor

Melissa

Disliked: Cleanliness
Not clean. Found a pipe in room called front desk she wasn’t very happy having to come to get it because I didn’t want to touch it. Plus it stunk like mouse droppings but yes we stayed it was late and we were very tired.
Stayed 1 night in Dec 2025

10/10 Excellent

Christian

Stayed 1 night in Nov 2025

2/10 Terrible

Kelly

Stayed 1 night in Dec 2025

6/10 Okay

Mario

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean, staff was ok, location was good, never got to the bar. Breakfast was always missing something.
Stayed 2 nights in Dec 2025

8/10 Good

Magaly

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very kind and accommodating! Overall clean, but the pool was unusable.
Stayed 2 nights in Dec 2025

2/10 Terrible

Maurice

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never stayed for breakfast
Roaches in the rooms
Stayed 2 nights in Dec 2025

6/10 Okay

Nolan

Business traveller
Liked: Property conditions & facilities, room comfort
Breakfast foods that were supposed to be hot were cold. Most foods were empty and not being refilled.
Stayed 1 night in Dec 2025

8/10 Good

Teyler

Stayed 2 nights in Dec 2025

10/10 Excellent

James

Liked: Cleanliness, property conditions & facilities
Great staff and clean rooms. Room had many appliances. Breakfast was included and also good.
Stayed 2 nights in Nov 2025

8/10 Good

Treena

Liked: Cleanliness, property conditions & facilities
The staff was very kind and the rooms were clean. I had a big king size bed all to myself. I did not see any issues in the room other than some wear and tear. There was a hot breakfast in the lobby each morning which includes eggs, sausage and an option for making a waffle.
Stayed 2 nights in Nov 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff was friendly and easy check in and check out process. Room was clean and spacious.
Stayed 1 night in Nov 2025

10/10 Excellent

Nancy D.

Stayed 1 night in Nov 2025

6/10 Okay

Aaron

Stayed 1 night in Nov 2025

2/10 Terrible

Ken

Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty and there were bugs in the room i couldn't even fall asleep
Stayed 1 night in Nov 2025

10/10 Excellent

Elizabeth

Stayed 2 nights in Nov 2025

8/10 Good

Valentin

Stayed 1 night in Aug 2025

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, amenities
Room was big. Bar was great! Worth it.
Stayed 1 night in Oct 2025

8/10 Good

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and heating worked great. Downside was there was alot of hallway traffic throughout the night; room was aged, mattress was very squeaky. Overall, good for a one night stay.
Stayed 1 night in Nov 2025

8/10 Good

Lewis

Liked: Cleanliness, staff & service
Overall pleasant stay. Extremely close to campus. No complaints but understand ….Appears newish but old underneath.
Stayed 2 nights in Nov 2025

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities
The breakfast was not great. The hotel smells like Indian food.
Stayed 3 nights in Oct 2025

10/10 Excellent

Mitch

Stayed 2 nights in Oct 2025

6/10 Okay

Teri

Liked: Cleanliness
Disliked: Amenities
Staff was attentive, but not terribly friendly. The room was clean, but overall property and building were a bit dated. Neither pleased or displeased… Just neutral.
Stayed 2 nights in Oct 2025

6/10 Okay

Edmundo

Business traveller
Liked: Cleanliness, staff & service, amenities
room was in good condition, staff was informative
Stayed 2 nights in Oct 2025

8/10 Good

Joshua

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2025

2/10 Terrible

Kyle

Travelled with family
Disliked: Cleanliness, property conditions & facilities
When we got into our room we found numerous live bugs and dead bugs. The bathroom floor and all other surfaces in the room had not been cleaned properly. Spider webs between the beds and nightstand. We decided to find somewhere else to stay and we have not heard back from management on a refund. I would not recommend staying here.
Stayed 1 night in Oct 2025