2/10 Terrible
Ron
Travelled with family
4 Feb 2025
Liked: Cleanliness
Disliked: Staff & service
I reserved two rooms at the The Hotel in Bathurst. One room was for 3 nights the other was for 2 nights. When I booked them, it didn’t look right, found the Expedia page quite confusing. So, I cancelled both and rebooked them within the hour. Looked ok. When we arrived at The Hotel, we were informed that we booked 2 rooms for the 2 night stay. I explained and showed my cancellations on my cell. I also said if The Hotel doesn’t cancel the second room for those dates, I was going to go downtown and find a homeless person to use it. (I was kidding and I was calm and respectful.) The Hotel later phoned us in our room saying that they would cancel the second room for the 2 night stay. However, she said Expedia may charge a fee for the cancellation. I said I’ll deal with that later if it happens. Expedia charged $room price when I booked 2 weeks prior, (as transportation and car) and The Hotel charged $room price @ at check out for the same reservation.
Ron
Stayed 3 nights in Dec 2024