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I thought I would write this review as all the others seemed strangely off the mark. This hotel is pretty terrible. Reception was ok but upon arrival immediately started trying to upsell to better rooms and early check in which wasn’t pleasant as you are paying a lot for the rooms already. I would class this as a 3stsr hotel, location is very sketchy particularly at night. People loitering the square, police and army everywhere. The hotel is literally 10mins from the train station drop which sounds good but then you need to factor in the Neapolitan driving. Car horns all night every 10seconds, doesn’t stop. Then you are woken up at 8am by cleaners shouting down the halls continuously, banging and moving furniture like it is police raid. The rooms are shocking things coming off the walls, safe doesn’t work, bed like sleeping on a steel plate. We ordered a queen bed and was literally two beds pushed together with a gap. Sheet situation on beds diabolical. Two sheets and a small duvet not inside each other but on top. So when you get into bed the whole thing falls apart. Gym not worth looking at. The photos are very misleading of the quality of this hotel. Don’t get conned look elsewhere.

Friendly and helpful staff and great rooftop to take pics or have a drink

This location is amazing! Directly on the water and halfway between the port and marina. The staff were great. The breakfast buffet had an excellent selection. The pool area and gardens are beautiful. Half of the property is being renovated it didn’t affect our stay at all.

Very good hotel in every aspect

Clean room, good breakfast. However, the hotel seems to be a bit outdated.

Very convenient location to the airport. The staff was very helpful. They were able to store my daughter’s luggage from abroad while we went to Sorrento for two nights this way we didn’t have to lug her suitcases.