Compare Winery Hotels in Montchanin

Pretty good overall

When I checked in at 2 PM, the front desk lady was very nice friendly and efficient. Although when I checked out and I wanted to make sure they knew of the things in my room that needed repair fixing or maintenance a different woman from when I checked in was very author Tory power hungry, and didn’t listen to a word I said instead she discipline me treating me like a child telling me that I needed to tell the front desk as soon as a problem occurred. When I tried to explain to her that it wasn’t a major concern she was still very stern and strict, making sure that she was the one in charge and not me. She made me very upset and I just ended up leaving because there was no debating her rules and regulations Customer Service has gone downhill where the customer is never right and you have to put up with unsatisfactory Customer Service.

The staff made the stay wonderful. Everyone from the front desk to the gift/coffee shop to the restaurant. The rooms were clean, and the building was well kept.

Balcony doors was broken

I have stayed at the location several times and have always had a great experience. Thank You, Embassy Suites, I appreciate you!

Close to the airport. Clean. Early shuttle that runs every 30 minutes.