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Holiday Inn Express Surprise by IHG

2.5 star property

Photo gallery for Holiday Inn Express Surprise by IHG

Enjoy a delicious buffet with a variety of dishes, including cheese omelets and sausages, served with utensils.
Stunning hotel facade with a symmetrical design and beautifully manicured grounds.
Relax by the pool surrounded by lounge chairs and shaded by umbrellas.
Enter a stylish hotel with a glass door and seating area featuring a chair and table.
Relax in our inviting lobby with a fireplace, comfortable seating, and dining area.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Gym
  • Housekeeping
  • Laundry

Explore the area

Map
16540 N Bullard Ave, Surprise, AZ, 85374
  • Surprise Stadium
    ‪8 min walk‬
  • Banner Del E Webb Medical Center
    ‪4 min drive‬
  • Luke Air Force Base
    ‪15 min drive‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪47 min drive‬

Room options

View all photos for Standard Room

Two single beds with wooden headboards and white bedding, a desk, chair, flat-screen TV, and window with sheer curtain.

Standard Room

10.0 out of 10
Exceptional
(8 reviews)
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds

Two single beds with wooden headboards and white bedding, a desk, chair, flat-screen TV, and window with sheer curtain.

Standard Room, 2 Queen Beds

9.8 out of 10
Exceptional
(76 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds

Suite, 2 Queen Beds

9.8 out of 10
Exceptional
(27 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

Cozy retreat with a neatly made bed, compact kitchenette, and comfortable seating area.

Standard Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

9.4 out of 10
Exceptional
(8 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

9.8 out of 10
Exceptional
(69 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Accessible Bathtub (Mobility)

Two single beds with white linens, a nightstand, and ample storage options create a functional and inviting space.

Standard Room, Accessible Bathtub (Mobility)

7.2 out of 10
Good
(9 reviews)
  • Sleeps 4
  • 2 Double Beds OR 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

Cozy retreat with a neatly made bed, compact kitchenette, and comfortable seating area.

Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Relax in a spacious room with a large bed, flat-screen TV, and desk area.

Suite, 1 King Bed

9.6 out of 10
Exceptional
(9 reviews)
  • Sleeps 4
  • 1 King Bed

Similar properties

Welcome to Hampton Inn & Suites, featuring a modern entrance with a prominent awning and neon sign, surrounded by palm trees and a well-maintained parking area.

Hampton Inn & Suites Phoenix-Surprise

  • Pool
  • Hot tub
  • Breakfast included
  • Pet-friendly
4.6 out of 5, Wonderful, (1000)
The price is NZ$172
for 1 room
includes taxes & fees
20 Aug - 21 Aug
Hampton Inn & Suites Phoenix-Surprise

About the area

Surprise

With a stay at Holiday Inn Express Surprise by IHG in Surprise, you'll be within a 15-minute drive of Peoria Sports Complex and Surprise Stadium. .This hotel is 13.3 mi (21.4 km) from State Farm Stadium and 13 mi (20.9 km) from Westgate Entertainment District.

What's nearby

  • Surprise Stadium - 8 min walk - 0.8 km
  • Banner Del E Webb Medical Center - 4 min drive - 3.0 km
  • Luke Air Force Base - 15 min drive - 15.4 km
  • Westgate Entertainment District - 20 min drive - 22.5 km
  • State Farm Stadium - 20 min drive - 23.3 km

Getting around

  • Phoenix Sky Harbor Intl. Airport (PHX) - 48 min drive

Restaurants

  • ‪In-N-Out Burger - ‬18 min walk
  • ‪Raising Cane's Chicken Fingers - ‬15 min walk
  • ‪Bonfire Craft Kitchen & Tap House - ‬3 min drive
  • ‪Chipotle Mexican Grill - ‬3 min drive
  • ‪Red Robin - ‬3 min drive

About this property

Holiday Inn Express Surprise by IHG

Hotel in Surprise with free breakfast and a 24-hour fitness center
Holiday Inn Express Surprise by IHG offers 115 air-conditioned accommodations with MP3 docking stations and safes. 32-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 115 air-conditioned rooms featuring refrigerators and microwaves. Wired and wireless internet access is complimentary, while 32-inch LCD televisions with cable programming provide entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Be sure to enjoy recreational amenities, including an outdoor pool, a hot tub, and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite from the snack bar/deli serving guests of Holiday Inn Express Surprise by IHG. A complimentary buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Surprise? This hotel has 581 square feet (54 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
A complimentary buffet breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 581 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 8:00 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Hotel Surprise
Holiday Inn Express Surprise
Holiday Inn Express Surprise Hotel Surprise
Holiday Inn Express Surprise Hotel
Holiday Inn Surprise
Holiday Inn Surprise
Surprise Holiday Inn
Surprise Holiday Inn

Holiday Inn Express Surprise by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 779 out of 1000 reviews
Rating 8 - Good. 148 out of 1000 reviews
Rating 6 - Okay. 36 out of 1000 reviews
Rating 4 - Poor. 19 out of 1000 reviews
Rating 2 - Terrible. 18 out of 1000 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What can I say? Bed was comfortable Daily staff for room was marvelous
Stayed 4 nights in May 2025

10/10 Excellent

Stephanie

Liked: Property conditions & facilities
Love this hotel
Stayed 2 nights in Apr 2025

10/10 Excellent

Shirley

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Marlin

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best stays i had at a hotel....the breakfast with turkey sausage on buffet was nice especially for people like myself that dont eat pork
Stayed 2 nights in May 2025

10/10 Excellent

Kaelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Shirley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly, clean rooms with very comfortable beds and heated pool
Stayed 1 night in May 2025

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding service and staff very upbeat. Very nice hotel
Stayed 1 night in May 2025

8/10 Good

Daniel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Pool was under maintained other then that great
Stayed 5 nights in Apr 2025

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean Great breakfast Clean Friendly staff
Stayed 4 nights in Apr 2025

8/10 Good

Tasha

Travelled with family
Liked: Staff & service, property conditions & facilities
The room was quiet, uncomfortable. It definitely could’ve been cleaned a little more. The bathtub was discolored, and the housekeeper would forget details like swapping out the empty Kleenex box or emptying a trashcan. I stayed for three nights and four days.
Stayed 3 nights in Apr 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Apr 2025

8/10 Good

Thomas

Stayed 1 night in Jan 2025

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to.
Stayed 1 night in Apr 2025

10/10 Excellent

Samuel, Fleetwood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it all.
Stayed 1 night in Apr 2025

10/10 Excellent

Jacqueline, Normandy Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Holiday Inn Staff were friendly and helpful. Good buffet breakfast. The room and hotel area was clean. Nice lighted free parking.
Stayed 4 nights in Apr 2025

10/10 Excellent

Kewanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Anthony

Wonderful rooms and services
Stayed 1 night in Apr 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place helpful staff
Stayed 2 nights in Apr 2025

8/10 Good

Richard

Stayed 4 nights in Apr 2025

6/10 Okay

Jacquelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Samuel, Fleetwood

Stayed 1 night in Apr 2025

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful.
Stayed 1 night in Apr 2025

10/10 Excellent

Vetina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025