Book Best Western Napa accommodation from NZ$314

We recently stayed at the Meritage to celebrate several special occasions. Before arrival, I reached out with a few simple requests, including staying closer to the kid pool and arranging dinner reservations, but unfortunately the communication and follow-through felt almost nonexistent. The room itself was good, and overall the hotel property is nice enough. But hospitality is more than just a room. What stood out most was the lack of attention, acknowledgment, or any sense that anyone genuinely cared about making the stay feel special especially after clearly communicating why the trip mattered to our family. No one is expecting red carpet treatment, but even basic correspondence or a simple acknowledgment would have gone a long way. Instead, the experience felt very transactional and indifferent. Honestly, the most disappointing part is feeling like this review probably won’t matter to them either.

Clean, well-maintained property in a very good location. Close to 29 north and south to visit the Napa valley. Staff was friendly and efficient and room was clean and comfortable. They are adding an outdoor patio/lounge area near pool.

Beautiful property! I’d definitely recommend staying here and will absolutely book again. The rooms are clean and comfortable, and the grounds are well maintained with several fire pits and great outdoor spaces to relax and enjoy. Very peaceful, serene stay.

The ranch is beautiful and has an amazing spa. We also had an amazing meal at the bear for my wife's birthday.

An amazing location

Highly recommend, beautiful area and center of everything