TownePlace Suites New Orleans Downtown/Canal Street

3.0 star property

Photo gallery for TownePlace Suites New Orleans Downtown/Canal Street

2 bars/lounges, lobby lounge, rooftop bar
Lobby
Lobby
Lobby
Premium bedding, pillow-top beds, desk, laptop workspace

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View map
1600 Canal Street, New Orleans, LA, 70112
  • Place, Canal Street
    ‪1 min walk‬
  • Place, Caesars Superdome
    ‪10 min walk‬
  • Place, Smoothie King Center
    ‪15 min walk‬
  • Airport, New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ‪19 min drive‬

Room options

Studio, 1 King Bed

8.8 out of 10
Excellent
(22 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Studio, 2 Queen Beds

9.8 out of 10
Exceptional
(31 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Bedroom

8.0 out of 10
Very good
(1 review)
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Panoramic Studio, 2 Queen Beds, City View

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Bedroom (Mobility Accessible, Tub)

  • Bay view
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom (Hearing Accessible)

  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Studio, 1 King Bed (Mobility Accessible, Tub)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

Studio, 1 King Bed (Hearing Accessible)

8.0 out of 10
Very good
(1 review)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

Studio, 2 Queen Beds (Mobility Accessible, Tub)

9.0 out of 10
Wonderful
(2 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Studio, 2 Queen Beds (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)
  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

Studio, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

About the area

New Orleans

TownePlace Suites New Orleans Downtown/Canal Street is centrally located in New Orleans, a 4-minute walk from University Medical Center New Orleans and 7 minutes by foot from Joy Theater. .This hotel is 0.4 mi (0.6 km) from Saenger Theatre and 0.5 mi (0.8 km) from Immaculate Conception Church.

What's nearby

  • Canal Street - 1 min walk - 0.1 km
  • Joy Theater - 5 min walk - 0.5 km
  • Saenger Theatre - 6 min walk - 0.6 km
  • Caesars Superdome - 10 min walk - 0.9 km
  • Smoothie King Center - 15 min walk - 1.3 km

Getting around

  • Canal at South Claiborne Stop - 2 min walk
  • New Orleans Union Passenger Terminal - 6 min drive
  • Louis Armstrong New Orleans Intl. Airport (MSY) - 19 min drive

Restaurants

  • ‪PJ’s Coffee University Medical Center - ‬9 min walk
  • ‪PJ's Coffee - ‬11 min walk
  • ‪Holiday Inn Streetcar Restaurant - ‬10 min walk
  • ‪New Orleans Athletic Club - ‬9 min walk
  • ‪The Ruby Slipper - ‬8 min walk

About this property

TownePlace Suites New Orleans Downtown/Canal Street

Hotel with bars, 8-minute walk to Saenger Theatre
TownePlace Suites New Orleans Downtown/Canal Street offers 105 accommodations with coffee/tea makers and designer toiletries. Pillowtop beds feature premium bedding. 50-inch Smart televisions come with premium digital channels and Netflix. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 105 guestrooms, featuring kitchens with full-sized refrigerators/freezers and stovetops. Your pillowtop bed comes with premium bedding. 50-inch Smart televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and microwaves, as well as phones with free local calls.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and concierge services.
Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. A complimentary continental breakfast is served daily.
Featured amenities include a business center, express check-in, and express check-out. Self parking (subject to charges) is available onsite.
Guests are offered a complimentary continental breakfast each morning. An additional buffet breakfast is served daily (subject to charges).
Vue, an ELEVATED rooftop - This rooftop bar specializes in local cuisine and serves light fare only. Happy hour is offered.
Lobby Lounge - This lobby lounge specializes in local cuisine and serves light fare only. Happy hour is offered. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 20 per night)
  • Parking on site (USD 40 per night)
  • Valet parking on site (USD 59 per night)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site valet and self parking

Food and drink

  • Free continental breakfast available daily
  • 2 bars/lounges
  • Coffee and tea in common areas

Restaurants on site

  • Lobby Lounge
  • Vue, an ELEVATED rooftop

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping on request
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 7 floors
  • Biodegradable coffee stirrers available
  • Built in 2017
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 50-inch smart TV with premium digital channels
  • Netflix

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 2 AM
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150.00 per accommodation, per stay, plus a deposit of USD 150.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
10 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Self parking fee: USD 40.00 per night
  • Valet parking fee: USD 59.00 per night
  • Nearby parking fee: USD 20 per night (499 ft away)
  • Pet deposit: USD 150.00 per stay
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

TownePlace Suites New Orleans Downtown/Canal Street Hotel
TownePlace Suites Downtown/Canal Street Hotel
TownePlace Suites Downtown/Canal Street
TownePlace Suites Canal
TownePlace Suites New Orleans Downtown/Canal Street Hotel
TownePlace Suites New Orleans Downtown/Canal Street New Orleans

TownePlace Suites New Orleans Downtown/Canal Street Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 535 out of 884 reviews
Rating 8 - Good. 228 out of 884 reviews
Rating 6 - Okay. 62 out of 884 reviews
Rating 4 - Poor. 25 out of 884 reviews
Rating 2 - Terrible. 34 out of 884 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Doniesha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 3 nights in Oct 2025

6/10 Okay

Stacey

Liked: Cleanliness, amenities
Parking is crazy expensive, but I did know this going there. *(sidenote: if you use the parking lot “separately” from hotel, you only pay half price. It’s the same parking lot the hotel uses and they monitor it anyways for hotel people. You’re not “guaranteed” a spot from hotel they say, but if you park and don’t move it and take trolley everywhere, like we did, you don’t have to worry about that.). Front ladies were very nice. Valet and male bartender upstarts on roof top, we’re not happy about their jobs. First room had broken tv and blind, so we had to move which sucked. Double check things before you unpack lol. Bed was comfy enough and pillows. Breakfast was very good every morning. Grab extra snacks if need be. Bar was a little over priced. It knew that going in anyways. Def take trolley to the French quarter. They were so happy and easy going.
Stayed 3 nights in Oct 2025

6/10 Okay

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
The property lost its charm quickly when I learned I was advised of 40 dollar self.park ((hotel charges you) and you go and park at the lot that is only $20. There is no value added benefit provided by hotel. Additionally we were up ALL night from ambulance and police sirens every night until 5:30 AM.
Stayed 5 nights in Oct 2025

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, amenities
Yes
Stayed 1 night in Oct 2025

10/10 Excellent

Jeorgina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room friendly staff nice bar
Stayed 2 nights in Oct 2025

6/10 Okay

Shawn

Liked: Room comfort
Disliked: Staff & service
Room was small and not cleaned well. Staff was totally absent. 30 Min to check in and most of that was waiting for someone to even show up. The breakfast was weak at best. $60 per day for parking!
Stayed 2 nights in Oct 2025

10/10 Excellent

Lorie

Travelled with family
Clean and quiet and fresh and nice clerks
Stayed 1 night in Oct 2025

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Patrick

Stayed 1 night in Oct 2025

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
This was a great place to stay. Very nice.
Stayed 1 night in Oct 2025

8/10 Good

Larissa

Liked: Cleanliness, staff & service, property conditions & facilities
Was a nice range to do things and the hotel was clean and staff very friendly. Great view from roof top bar
Stayed 2 nights in Sep 2025

10/10 Excellent

martha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great all around
Stayed 3 nights in Oct 2025

6/10 Okay

Charity

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
No room service claiming we needed to request for it.
Stayed 2 nights in Oct 2025

8/10 Good

James

Stayed 1 night in Oct 2025

10/10 Excellent

Maureen

Business traveller
Liked: Property conditions & facilities
Staff is so friendly, cheery and professional. Light switches and location related to what they do, a little confusing
Stayed 1 night in Oct 2025

10/10 Excellent

Kierra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking the hotel Rip me out 200 dollars wen parking was only 5,00 a day is where they park my car at
Stayed 2 nights in Sep 2025

10/10 Excellent

Kierra

Business traveller
Liked: Property conditions & facilities
The only thing I didn’t like was the parking they charge me 59 dollars a day for parking & the area they park my car at was 5 dollars a day so they rip me off wen I could of just walk my car to that area smh
Stayed 1 night in Sep 2025

10/10 Excellent

Delano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was welcoming and friendly .Room was great and clean.
Stayed 7 nights in Sep 2025

2/10 Terrible

Sierra

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Stay clear of this hotel if you don’t want unknown outrageous charges on your card that they DO NOT notify you about. These people ended up maxing out my credit card for a weekend stay because of a parking fee. It was meant to be $40 ($20 per night) and they charged me over $3,000!!!!!! I got an alert from my credit card saying I went over the limit and couldn’t use it for all weekend because of this. After I had to reach out to them, they were saying they didn’t see the charge and I had to wait for a manager. When I spoke to the manager she told me the person put in the wrong number for the parking fee. They said they cancelled the transaction but it took almost a week to return to my card so I still could not use it during that stay. They did not refund me for the stay itself because I booked through Expedia.Otherwise they would have. I told Expedia this and they were essentially like it’s not their problem. I told them I would be getting a refund had I not booked through Expedia and just booked through this hotel and all they could say was sorry. Absolutely horrible customer service. Never experienced anything like this in my life. This is fraud to me. Do not book with Expedia if you are ever in a bind. They will not help you.
Stayed 2 nights in Sep 2025

10/10 Excellent

Janelle

Stayed 1 night in Sep 2025

8/10 Good

Kathryn

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The front desk staff weren’t very efficient nor helpful. Our room wasn’t cleaned as scheduled (our other party’s room wasn’t either) and so we had to go ask for new towels. Breakfast options were nice! Parking deck was PRICEY but there was a cheap parking lot a block behind the hotel.
Stayed 3 nights in Jun 2025

10/10 Excellent

Natejai

Stayed 1 night in Sep 2025

10/10 Excellent

Gina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very clean and spacious. Bathroom was spacious as well. Will definitely return. Rooftop bar had great drinks and amazing view of the city.
Stayed 1 night in Sep 2025

4/10 Poor

David

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Buyer Beware! The hotel charges $40/night for off site parking ($59 if you use valet) - but the posted rate at the lot is $20. I asked the hotel desk about why the hotel charges twice the posted rate, they said it allows you to go and come as you please (which you could do if you self paid at the lot since there is no attendant and it is based off your license plate) and they said the hotel monitors your car in the lot (the lot is a block from the hotel, and after midnight the parking valet left so no one was monitoring the lot from the hotel). As I walked back after parking in the parking lot, I walked past people opening doing drugs on the sidewalk and was also approached by an aggressive panhandler. As we dropped off our bags in front of the hotel, there is water coming out of a hotel drain onto the sidewalk at the unloading zone. The sidewalk was dirty, and the water was mixing with the filth - not something you would want to set your bags in. The wet tiles were also very slick - several of our family members slipped on the wet sidewalk tiles. Thankfully everyone was able to catch themselves without fallling. We had two view rooms with awesome views, but in both rooms the black out blinds were not properly adjusted - some would only partially open, obscuring the view, and the chain was broken on one of the blinds. One of our two rooms had an unpleasant smell (thankfully the other room was OK). The rooftop view area was awesome, but when we went up there was a guy smo
Stayed 1 night in Sep 2025

8/10 Good

Sharde, Hattiesburg

Liked: Cleanliness, staff & service
N/A
Stayed 3 nights in Aug 2025