See all properties
Save

DoubleTree by Hilton New York Times Square West

4.0 star property

Photo gallery for DoubleTree by Hilton New York Times Square West

Rooftop bar
Creator video - submitted by kaya gravitter
Terrace/patio
City view
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Pet-friendly
  • Air-conditioning
  • Gym
  • Breakfast available
  • Parking available

Explore the area

View map
350 W 40th St, New York, NY, 10018
  • Place, Times Square
    ‪6 min walk‬
  • Place, Madison Square Garden
    ‪8 min walk‬
  • Place, Broadway
    ‪8 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪48 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Double Beds, Non Smoking

  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking

7.8 out of 10
Good
(209 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, City View

City view

Room, 2 Double Beds, Non Smoking, City View

7.8 out of 10
Good
(42 reviews)
  • City view
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, City View

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Non Smoking, City View

  • City view
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Non Smoking, City View

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, 2 Double Beds, Non Smoking, City View

8.0 out of 10
Very good
(18 reviews)
  • City view
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Non Smoking, City View

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, 1 King Bed, Non Smoking, City View

7.2 out of 10
Good
(9 reviews)
  • City view
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Non Smoking

  • City view
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Hearing Access)

View from room

Room, 1 King Bed, Accessible, Non Smoking (Hearing Access)

7.4 out of 10
Good
(27 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

View from room

Room, 1 King Bed, Accessible (Roll-in Shower)

7.8 out of 10
Good
(9 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, City View (Hearing)

View from room

Room, 1 King Bed, Accessible, City View (Hearing)

7.0 out of 10
Good
(4 reviews)
  • City view
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Accessible King Room with Shower

In-room safe, desk, laptop workspace, blackout curtains

Accessible King Room with Shower

  • Sleeps 2

View all photos for Room, 1 King Bed, Accessible, River View (Hearing Accessible)

View from room

Room, 1 King Bed, Accessible, River View (Hearing Accessible)

  • River view
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, River View, Corner

In-room safe, desk, laptop workspace, blackout curtains

Room, 2 Double Beds, River View, Corner

  • River view
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

Standard King Room-Hearing Accessible

  • Sleeps 2

King Room With City View-Hearing Accessible

  • Sleeps 2

View all photos for Standard King Room

In-room safe, desk, laptop workspace, blackout curtains

Standard King Room

  • Sleeps 2

View all photos for King Room With City View

In-room safe, desk, laptop workspace, blackout curtains

King Room With City View

  • Sleeps 2

King Room With Downtown River View

  • Sleeps 2

View all photos for Two Double Room With City View

In-room safe, desk, laptop workspace, blackout curtains

Two Double Room With City View

  • Sleeps 4

View all photos for Deluxe Two Double Corner With Uptown River View

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Two Double Corner With Uptown River View

  • Sleeps 4

View all photos for Standard Two Double Room

In-room safe, desk, laptop workspace, blackout curtains

Standard Two Double Room

  • Sleeps 4

View all photos for Freedom Tower View Premium King Room

In-room safe, desk, laptop workspace, blackout curtains

Freedom Tower View Premium King Room

  • Sleeps 2

View all photos for City View Premium King Room

In-room safe, desk, laptop workspace, blackout curtains

City View Premium King Room

  • Sleeps 2

View all photos for City View Premium Two Double Room

In-room safe, desk, laptop workspace, blackout curtains

City View Premium Two Double Room

  • Sleeps 4

Similar properties

Exterior
Sheraton New York Times Square Hotel
Manhattan
  • Pet-friendly
  • Restaurant
  • Air-conditioning
  • Gym
3.7 out of 5, Good, 7,856 reviews
The price is NZ$363
includes taxes & fees
25 May - 26 May
Sheraton New York Times Square Hotel

About the area

New York

A stay at DoubleTree by Hilton New York Times Square West places you in the heart of New York, within a 10-minute walk of Times Square and Broadway. .This hotel is 0.5 mi (0.8 km) from Madison Square Garden and 0.7 mi (1.1 km) from 5th Avenue.

What's nearby

  • New York Times Building - 3 min walk - 0.3 km
  • Times Square - 6 min walk - 0.6 km
  • Madison Square Garden - 8 min walk - 0.7 km
  • Jacob K. Javits Convention Center - 8 min walk - 0.7 km
  • Broadway - 8 min walk - 0.7 km

Getting around

  • 42 St. - Port Authority Bus Terminal Station - 3 min walk
  • Penn Station - 12 min walk
  • LaGuardia Airport (LGA) - 35 min drive

Restaurants

  • ‪Frames Bowling Lounge - ‬1 min walk
  • ‪Tranzit - ‬1 min walk
  • ‪2 Bros Pizza - ‬1 min walk
  • ‪Capizzi - ‬1 min walk
  • ‪The Placery - ‬2 min walk

About this property

DoubleTree by Hilton New York Times Square West

DoubleTree by Hilton New York Times Square West offers 612 air-conditioned accommodations with laptop-compatible safes and safes. 40-inch LCD televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
Make yourself at home in one of the 612 air-conditioned rooms featuring LCD televisions. Cable programming provides entertainment, and wired and wireless internet access is available for a surcharge. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Enjoy recreation amenities such as a fitness center or take in the view from a rooftop terrace. This hotel also features wireless internet access (surcharge), concierge services, and a banquet hall.
Enjoy American cuisine at Good Times, a restaurant which features a bar/lounge, or stay in and take advantage of the room service. Full breakfasts are available daily from 6:30 AM to 11 AM for a fee.
Featured amenities include wired internet access (surcharge), a computer station, and dry cleaning/laundry services. Planning an event in New York? This hotel has 900 square feet (84 square meters) of space consisting of conference space and 2 meeting rooms. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11 AM.
Good Times - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
High Bar - Onsite rooftop bar. Happy hour is offered. Open daily.
Room service is available.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per day); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95 per day); wired internet (surcharge)

Parking and transport

  • Parking on site (USD 70 per day)
  • Valet parking on site (USD 90 per day)
  • Limited on-site valet and self parking

Food and drink

  • Daily full breakfast available 6:30 AM to 11 AM for a fee: USD 25.99 to 30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Good Times
  • High Bar

Things to do

  • Billiards/pool table
  • Gym

Family friendly

  • Grocery/convenience store
  • In-room cot
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 900 square feet of conference space
  • Computer station

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 34 floors
  • Banquet hall
  • Built in 2017
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 25 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 25.99 to 30.00 per person
  • Fee for in-room wireless internet: USD 9.95 per day (rates may vary)
  • Fee for in-room wired internet: USD 14.95 per night (rates may vary)
  • Fee for wireless internet in public areas: USD 9.95 per day (rates may vary)
  • Fee for wired internet in public areas: USD 9.95 per day (rates may vary)
  • Self parking fee: USD 70 per day
  • Valet parking fee: USD 90 per day
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

DoubleTree Hilton New York Times Square West Hotel
DoubleTree Hilton Times Square West Hotel
DoubleTree Hilton New York Times Square West
DoubleTree Hilton Times Square West
DoubleTree by Hilton New York Times Square West 
DoubleTree Hilton Times Squar
DoubleTree by Hilton New York Times Square West Hotel
DoubleTree by Hilton New York Times Square West New York
DoubleTree by Hilton New York Times Square West Hotel New York

DoubleTree by Hilton New York Times Square West Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 1666 out of 3916 reviews
Rating 8 - Good. 852 out of 3916 reviews
Rating 6 - Okay. 660 out of 3916 reviews
Rating 4 - Poor. 326 out of 3916 reviews
Rating 2 - Terrible. 412 out of 3916 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

4/10 Poor

Charles

Disliked: Cleanliness, staff & service, amenities
Room reserved and paid for was unavailable due to maintenance issues. Room assigned had already cracked bathroom wash basis, shower door that wouldn't close and thus flooded bathroom each time used. Cleaning debris widespread on floor. ... Advise closing and starting over.
Stayed 1 night in Feb 2026

10/10 Excellent

David

Great location
Stayed 2 nights in Jan 2026

6/10 Okay

Heather

Business traveller
My stay started off chaotic and unfortunately never really improved. When I checked in, the lobby was absolutely insane, crowded and disorganized. After finally getting through the line, I went up to my room only to realize they had given me the wrong type. I paid for a king bed and was put in a double room. I went back downstairs and was told all the king rooms had heating issues and I could switch the next day. I was find with staying in the double for the night, but within a few hours the room was freezing, my nose was literally cold. I had to call the front desk again, and they were eventually able to move me to a king room that same night. Unfortunately, that room had its own problems. The heater was so loud I couldn’t even hear the television, and then it stopped working properly as well. They had to send me an electronic heater that sat in the middle of my small room. I had to stop over it every time I needed to use the bathroom. The rooms themselves are fine and the location is great, but the constant room issues and back-and-forth with the front desk made the stay stressful and uncomfortable. They offered me anThey offered me an $50 credit to the restaurant that doesn’t even open until 5 PM. I never used it. Overall it just felt like a mess, and I won’t be staying here again.
Stayed 4 nights in Jan 2026

8/10 Good

John

Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean
Stayed 1 night in Jan 2026

10/10 Excellent

shannon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Front desk staff was amazing! Bellman was fantastic!
Stayed 1 night in Feb 2026

6/10 Okay

Kathleen

Stayed 2 nights in Jan 2026

8/10 Good

Bogdan

Business traveller
Liked: Cleanliness, staff & service, amenities
Yes
Stayed 1 night in Feb 2026

10/10 Excellent

marc

Liked: Cleanliness, staff & service, amenities
The room was fine but staff I interacted with were excellent
Stayed 2 nights in Feb 2026

8/10 Good

Shannon

Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing! So helpful and kind We had two very minor issues with our room which were resolved quickly. We’d stay again
Stayed 2 nights in Feb 2026

8/10 Good

Helen

Stayed 1 night in Feb 2026

10/10 Excellent

Vanessa

Stayed 4 nights in Nov 2025

10/10 Excellent

Pamela

Stayed 1 night in Jan 2026

8/10 Good

Jamaal

Travelled with partner
Liked: Cleanliness, amenities
Staff was truly on call no matter the time. House keeping was always available which we loved. Rooms were a lil smaller than we anticipated, but the location of the hotel was worth the stay! Thank You Doubletree for a remarkable experience.
Stayed 4 nights in Jan 2026

4/10 Poor

Samuel, Delray Beach

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Small room to even walk around the bed. Lobby door glass is broken. Overcrowded with slow elevators.
Stayed 4 nights in Jan 2026

10/10 Excellent

Jonah, Norfolk

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very nice and helpful
Stayed 4 nights in Jan 2026

4/10 Poor

Benjamin, Bristol

Travelled with family
Liked: Cleanliness
The room was freezing cold with the heating not working. We had to wait ages for the lift every time we wanted to use them due to queues.Staff were friendly though and the bed was comfortable and room was clean. Good location in Manhattan.
Stayed 4 nights in Jan 2026

10/10 Excellent

Nestor

Travelled with family
Liked: Cleanliness, property conditions & facilities
clean room, nice view from the room, good location. the only thing the heater didn't seem to work properly, room was little cold although I turned on the heater air coming out from the vent was cold.
Stayed 1 night in Jan 2026

6/10 Okay

Felipe

Stayed 1 night in Feb 2026

8/10 Good

Merli

Liked: Cleanliness, staff & service, amenities
Staff
Stayed 3 nights in Jan 2026

6/10 Okay

James

Stayed 2 nights in Jan 2026

10/10 Excellent

amy

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 3 nights in Jan 2026

2/10 Terrible

Barrie

Travelled with partner
Disliked: Amenities, property conditions & facilities
Heating did not work properly, the heater was very loud and rattling. Absolutely freezing, unfortunately no other room available.
Stayed 1 night in Jan 2026

8/10 Good

Stefano

Liked: Cleanliness, staff & service, amenities
Clean room
Stayed 2 nights in Jan 2026

10/10 Excellent

amber

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, amenities
What started as a three night stay turned into two full weeks while we were apartment hunting. Although the beds weren't top-notch, the staff was so friendly and accommodating during our entire stay it really made us feel like home away from home. home
Stayed 2 nights in Jan 2026

8/10 Good

Geordie

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, good price, and decently-sized room for a solo traveller. Lobby and hallways are definitely showing some wear, but the room was clean and bathroom seemed renovated. The elevators were somewhat problematic - only 4 small elevators for 36 floors of guests, and they often gatekeep 2 of them for those going to the rooftop bar, which leaves only 2 for all hotel guests. This created long wait times and unnecessary chaos in the lobby.
Stayed 4 nights in Jan 2026