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Hilton Garden Inn New York/Manhattan-Chelsea

3.0 star property

Photo gallery for Hilton Garden Inn New York/Manhattan-Chelsea

Restaurant
Lobby
Reception
Exterior
Premium bedding, desk, laptop workspace, blackout curtains

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Parking available
  • Business services

Explore the area

View map
121 W 28th St, New York, NY, 10001
  • Place, Madison Square Garden
    ‪5 min walk‬
  • Place, 5th Avenue
    ‪6 min walk‬
  • Place, Empire State Building
    ‪8 min walk‬
  • Airport, New York, NY (LGA-LaGuardia)
    ‪32 min drive‬

Room options

View all photos for King Evolution

Premium bedding, desk, laptop workspace, blackout curtains

King Evolution

8.6 out of 10
Excellent
(206 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Queen Beds

Premium bedding, desk, laptop workspace, blackout curtains

2 Queen Beds

7.8 out of 10
Good
(127 reviews)
  • 18 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two Double Beds Roll In Shower

Premium bedding, desk, laptop workspace, blackout curtains

Two Double Beds Roll In Shower

7.4 out of 10
Good
(25 reviews)
  • 18 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for One King Bed Roll In Shower

Premium bedding, desk, laptop workspace, blackout curtains

One King Bed Roll In Shower

8.2 out of 10
Very good
(20 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for One King Bed City View

Premium bedding, desk, laptop workspace, blackout curtains

One King Bed City View

8.2 out of 10
Very good
(24 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two Queen Beds City View

Premium bedding, desk, laptop workspace, blackout curtains

Two Queen Beds City View

8.4 out of 10
Very good
(74 reviews)
  • 18 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Higher Floor)

Premium bedding, desk, laptop workspace, blackout curtains

Room, 1 King Bed (Higher Floor)

8.6 out of 10
Excellent
(94 reviews)
  • City view
  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking (Higher Floor)

Premium bedding, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds, Non Smoking (Higher Floor)

8.0 out of 10
Very good
(68 reviews)
  • 18 sq m
  • Sleeps 4
  • 2 Queen Beds

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DoubleTree by Hilton Hotel New York City - Chelsea

About the area

New York

A stay at Hilton Garden Inn New York/Manhattan-Chelsea places you in the heart of New York, within a 10-minute walk of 5th Avenue and Madison Square Garden. .This hotel is 0.5 mi (0.8 km) from Empire State Building and 0.7 mi (1.2 km) from Broadway.

What's nearby

  • Madison Square Garden - 5 min walk - 0.4 km
  • Macy's - 6 min walk - 0.6 km
  • 5th Avenue - 6 min walk - 0.6 km
  • Empire State Building - 8 min walk - 0.7 km
  • Times Square - 14 min walk - 1.2 km

Getting around

  • 28 St. Station (7th Av.) - 3 min walk
  • New York W 32nd St. Station - 5 min walk
  • LaGuardia Airport (LGA) - 35 min drive

Restaurants

  • ‪McDonald's - ‬1 min walk
  • ‪Skirt Steak - ‬2 min walk
  • ‪L'Amico - ‬3 min walk
  • ‪Luckin Coffee - ‬2 min walk
  • ‪The Fleur Room - ‬1 min walk

About this property

Hilton Garden Inn New York/Manhattan-Chelsea

Hotel in New York, 6-minute walk to 5th Avenue
Hilton Garden Inn New York/Manhattan-Chelsea offers 169 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 32-inch flat-screen televisions come with premium digital channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Make yourself at home in one of the 169 guestrooms featuring refrigerators and microwaves. Wired and wireless internet access is complimentary, while 32-inch flat-screen televisions with digital programming provide entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a television in a common area.
Grab a bite from the snack bar/deli serving guests of Hilton Garden Inn New York/Manhattan-Chelsea. Cooked-to-order breakfasts are served on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:00 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-in. Self parking (subject to charges) is available onsite.
Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 6:00 AM and 11:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (USD 55 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 11:00 AM on weekends; USD 10 to 25 for adults and USD 10 to 25 for children
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 22 floors
  • Built in 2007
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium digital channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30 per day
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10 to 25.00 for adults, and USD 10 to 25.00 for children
  • Covered self parking fee: USD 55.00 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Garden Inn Hotel New York/Chelsea
Hilton Garden Inn New York/Chelsea
Hilton Garden Inn New York/Manhattan-Chelsea Hotel
Hilton Garden Inn York/Manhattan-Chelsea Hotel
Hilton Garden Inn New York/Manhattan-Chelsea
Hilton Garden Inn York/Manhattan-Chelsea
Hilton Garden Inn New York - Chelsea Hotel New York City
Chelsea Hilton Garden Inn
Hilton New York City
Hilton Garden Inn Chelsea
Hilton York Manhattan Chelsea
Hilton Garden Inn New York/Manhattan-Chelsea Hotel
Hilton Garden Inn New York/Manhattan-Chelsea New York
Hilton Garden Inn New York/Manhattan-Chelsea Hotel New York

Hilton Garden Inn New York/Manhattan-Chelsea Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 1360 out of 3164 reviews
Rating 8 - Good. 944 out of 3164 reviews
Rating 6 - Okay. 509 out of 3164 reviews
Rating 4 - Poor. 197 out of 3164 reviews
Rating 2 - Terrible. 154 out of 3164 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

Patrizia

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Room Shower regulator knob was broken and didn’t get fixed until late on our second day. Tub needs resurfacing or updating. Toilet made a loud noise after flushing and didn’t stop for a few minutes. Phone system in room in terrible. Staff at front desk was great though.
Stayed 2 nights in Oct 2025

6/10 Okay

Albert David, Kissimmee

Travelled with family
Our stay in your hotel was great, thanks to its excellent location, which made it easy to visit the tourist attractions on foot. However, we did notice a few areas for improvement. The cleaning staff didn't vacuum or clean the floors and carpets in our room for the entire week of our stay. Additionally, the sheets didn't appear to be changed during our stay, which was a concern. The noise levels around the hotel were also quite high throughout the night. Despite these issues, the location was truly a highlight.
Stayed 7 nights in Oct 2025

6/10 Okay

Evan

Liked: Cleanliness
Room was small but functional; location was good; only 2 elevators for all 20+ floors and 1 broke down so had to walk down with luggage from room
Stayed 1 night in Oct 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness, amenities, property conditions & facilities
Very helpful staff.
Stayed 3 nights in Oct 2025

10/10 Excellent

Catherine

Liked: Cleanliness, amenities, property conditions & facilities
Friendly helpful staff Great location
Stayed 5 nights in Oct 2025

4/10 Poor

Dianna

Stayed 1 night in Oct 2025

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, property conditions & facilities
Friendly staff, clean rooms
Stayed 4 nights in Oct 2025

10/10 Excellent

Seung Heon, Palo Alto

Stayed 1 night in Oct 2025

4/10 Poor

Chaunece

Liked: Cleanliness, staff & service, property conditions & facilities
We were given a room on the 15th floor near a laundry shoot. EVERY morning around 5/6am I was awakened by loud thuds and my room door rattling. Everything else about the hotel was good. But if you want to rest there, be sure your room is not near a laundry shoot!
Stayed 4 nights in Oct 2025

10/10 Excellent

Grace

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

8/10 Good

Miriam

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found being in the Flower District to just be a joy to be right in the middle of when we walked out of the hotel. Also, the ease of getting transportation made getting around quite easy. Room was quaint, but clean and the newly renovationed rooms were nice. I particularly liked the fact that the room had a mini fridge and microwave.
Stayed 2 nights in Oct 2025

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff- there was problem with room keys. The staff was SUPER FRIENDLY. I had to be escorted to my room several times but staff was always standing by and quick. Will definitely be back!
Stayed 2 nights in Oct 2025

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Ali, Naperville

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean rooms, easy walk to subway & main attractions. For a weekend visit great location.
Stayed 3 nights in Oct 2025

4/10 Poor

Vanessa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I usually don't have high expectations when staying at hotels/inns and can look past a lot. But it was extremely hard to be in my room because of the stench coming from the bathroom. To me, it smelled a lot like a litter box with a strong terrible urine odor, mixed with poop and mildew, which I'm sure the mildew smell came from the shower curtain. It was so bad that I decided to buy my own Lysol spray from Walgreens to get rid of the smell, which didn't help long-term. On top of this, the pillow cases had stains on them already. I normally bring my own pillowcase anyways but that with the bathroom smell was so off-putting. I know I could have said something but just the way the front desk staffs' attitudes were during my check in and passing them every morning with a smile, it deterred me from bringing up complaints to them. Lastly, this isn't the hotel staffs' responsibility, but the noise outside at night is so loud. It felt like I had my window open from how clear and loud I could hear everything, so it made sleeping very rough.
Stayed 3 nights in Oct 2025

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Staff was great & rooms clean, just old. Maybe new toilet seats & fresh coat of paint on the bathroom doors would make it feel a lot fresher. Air conditioning & hot showers were great too!
Stayed 3 nights in Oct 2025

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel! Loved being among flower stores as soon as you step out!
Stayed 3 nights in Oct 2025

8/10 Good

Martin B.

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly and accomodating. Building was on the older side.
Stayed 7 nights in Oct 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

10/10 Excellent

Phuong

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Front desk staffs very helpful 😇
Stayed 5 nights in Oct 2025

6/10 Okay

Jimmy

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
.
Stayed 6 nights in Oct 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was clean and in a great location. The staff were very friendly and helpful.
Stayed 5 nights in Oct 2025

6/10 Okay

Michelle

Liked: Staff & service
Stayed 4 nights in Sep 2025

10/10 Excellent

Nicholas

Stayed 3 nights in Oct 2025