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Hilton Garden Inn New York/Manhattan-Chelsea

3.0 star property

Photo gallery for Hilton Garden Inn New York/Manhattan-Chelsea

Exterior
Property preview
Premium bedding, desk, laptop workspace, blackout curtains
Reception
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast available
  • Parking available
  • Pet-friendly
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

View map
121 W 28th St, New York, NY, 10001
  • Place, Madison Square Garden
    ‪5 min walk‬
  • Place, Empire State Building
    ‪8 min walk‬
  • Place, Times Square
    ‪14 min walk‬
  • Airport, New York, NY (LGA-LaGuardia)
    ‪19 min drive‬

Room options

View all photos for King Evolution

Premium bedding, desk, laptop workspace, blackout curtains

King Evolution

8.6 out of 10
Excellent
(205 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Queen Beds

Premium bedding, desk, laptop workspace, blackout curtains

2 Queen Beds

7.8 out of 10
Good
(126 reviews)
  • 18 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two Double Beds Roll In Shower

Premium bedding, desk, laptop workspace, blackout curtains

Two Double Beds Roll In Shower

7.4 out of 10
Good
(22 reviews)
  • 18 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for One King Bed Roll In Shower

Premium bedding, desk, laptop workspace, blackout curtains

One King Bed Roll In Shower

8.2 out of 10
Very good
(19 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for One King Bed City View

Premium bedding, desk, laptop workspace, blackout curtains

One King Bed City View

8.2 out of 10
Very good
(24 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two Queen Beds City View

Premium bedding, desk, laptop workspace, blackout curtains

Two Queen Beds City View

8.4 out of 10
Very good
(72 reviews)
  • 18 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Higher Floor)

Premium bedding, desk, laptop workspace, blackout curtains

Room, 1 King Bed (Higher Floor)

8.6 out of 10
Excellent
(92 reviews)
  • 18 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking (Higher Floor)

Premium bedding, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds, Non Smoking (Higher Floor)

8.0 out of 10
Very good
(63 reviews)
  • 18 sq m
  • Sleeps 4
  • 2 Queen Beds

Guest Room With 2 Double Beds And Roll-in Shower-Mobility Accessible

  • Sleeps 4

King Room-High Floor

  • Sleeps 2

King Room With City View-High Floor

  • Sleeps 2

King Room With Roll-in Shower-Mobility Accessible

  • Sleeps 2

View all photos for Two Queen Beds With City View-High Floor

Premium bedding, desk, laptop workspace, blackout curtains

Two Queen Beds With City View-High Floor

  • Sleeps 4

2 Queen Beds, High Floor, Room

  • Sleeps 4

2 Queen Beds Room

  • Sleeps 4

King Room

  • Sleeps 2

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DoubleTree by Hilton Hotel New York City - Chelsea

About the area

New York

A stay at Hilton Garden Inn New York/Manhattan-Chelsea places you in the heart of New York, within a 10-minute walk of 5th Avenue and Madison Square Garden. .This hotel is 0.5 mi (0.8 km) from Empire State Building and 0.7 mi (1.2 km) from Broadway.

What's nearby

  • Madison Square Garden - 5 min walk - 0.4 km
  • Empire State Building - 8 min walk - 0.7 km
  • Times Square - 14 min walk - 1.2 km
  • Broadway - 14 min walk - 1.2 km
  • Grand Central Terminal - 19 min walk - 1.6 km

Getting around

  • 28 St. Station (7th Av.) - 3 min walk
  • New York W 32nd St. Station - 5 min walk
  • LaGuardia Airport (LGA) - 35 min drive

Restaurants

  • ‪McDonald's - ‬1 min walk
  • ‪Skirt Steak - ‬2 min walk
  • ‪The Fleur Room - ‬3 min walk
  • ‪Chelton's Bar & Grille at Doubletree Hotel - ‬3 min walk
  • ‪Taqueria By El Prieto - ‬1 min walk

About this property

Hilton Garden Inn New York/Manhattan-Chelsea

Hotel with a 24-hour business center, 6-minute walk to 5th Avenue
Hilton Garden Inn New York/Manhattan-Chelsea offers 169 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 32-inch flat-screen televisions come with premium digital channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Make yourself at home in one of the 169 guestrooms featuring refrigerators and microwaves. Wired and wireless internet access is complimentary, while 32-inch flat-screen televisions with digital programming provide entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a television in a common area.
Grab a bite from the snack bar/deli serving guests of Hilton Garden Inn New York/Manhattan-Chelsea. Cooked-to-order breakfasts are served on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:00 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-in. Self parking (subject to charges) is available onsite.
Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 6:00 AM and 11:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (USD 55 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 11:00 AM on weekends; USD 10 to 25 for adults and USD 10 to 25 for children
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 22 floors
  • Built in 2007
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium digital channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30 per day
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10 to 25.00 for adults, and USD 10 to 25.00 for children
  • Covered self parking fee: USD 55.00 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Garden Inn Hotel New York/Chelsea
Hilton Garden Inn New York/Chelsea
Hilton Garden Inn New York/Manhattan-Chelsea Hotel
Hilton Garden Inn York/Manhattan-Chelsea Hotel
Hilton Garden Inn New York/Manhattan-Chelsea
Hilton Garden Inn York/Manhattan-Chelsea
Hilton Garden Inn New York - Chelsea Hotel New York City
Chelsea Hilton Garden Inn
Hilton New York City
Hilton Garden Inn Chelsea
Hilton York Manhattan Chelsea
Hilton Garden Inn New York/Manhattan-Chelsea Hotel
Hilton Garden Inn New York/Manhattan-Chelsea New York
Hilton Garden Inn New York/Manhattan-Chelsea Hotel New York

Hilton Garden Inn New York/Manhattan-Chelsea Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 1312 out of 3089 reviews
Rating 8 - Good. 936 out of 3089 reviews
Rating 6 - Okay. 498 out of 3089 reviews
Rating 4 - Poor. 195 out of 3089 reviews
Rating 2 - Terrible. 148 out of 3089 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Atsuko, Frisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very convenient with easy access to multiple subway lines. The staff is so friendly and kind. They offer free coffee and paid breakfast in the dining hall every morning. We liked bagels from nearby places (delis, bagel places, coffee shops). You're also very close to Korean Town, which offers very good Korean BBQ.
Stayed 10 nights in Jul 2025

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay at the Hilton , clean and staff was very attentive. Would definitely come back on my next trip
Stayed 1 night in Aug 2025

4/10 Poor

Aftab, Okeechobee

Stayed 2 nights in Jul 2025

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Loel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a week, we are family of four. Hotel room allocated for us was excellent with good big space, microwave and coffee maker and plus factor of good size refrigerator. Reception service was good and friendly. The only downside was the cleaning services. Our room bathroom and beds were made but the carpet/floor was not properly cleaned. I tested to leave a small suze trash under the table, wasnt cleaned for 2 days, it was only cleaned when I requested again for cleaning. Cleaners dont even smile and talk. They also dont check/change the shower gels/shampoo&conditioner. Otherwise, overall the hotel is very good. Location is excellent.
Stayed 7 nights in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family of UK

It was a good stay. Initially, we were given a room that is a bit old, but its ok. The problem was the door at the bathroom was not closing. Complained to reception and we were allocated a new bigger room whoch is excellent. This is our second time in Hilton Garden and It is always good. The only thing is the cleaner does not clean the room well, the floor/carpet is always dirty although the cleaner said she cleaned it. They dont check/refil the shower gel/shampoo, you have to look for them and ask for it. But overall, the service in the reception was good and the hotel rooms are bigger.
Stayed 1 night in Jul 2025

6/10 Okay

anandhan

Liked: Amenities
Disliked: Property conditions & facilities
Booked for City view room. But, provided with whatever available. Old property.
Stayed 3 nights in Jul 2025

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service

3 stars

The people were very friendly and helpful, but the rooms were just ok. Plenty of towels but the kids complained about their bed smelling like smoke. Could use some updating but decent room for being a 10 min walk to MSG.
Stayed 2 nights in Jul 2025

6/10 Okay

Gabriel

Liked: Cleanliness
Stayed 3 nights in Jul 2025

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a great location, close to several subway stations that make it easy to get around New York City. It’s also within walking distance (about 10–15 minutes) of several interesting landmarks, such as the Empire State Building. The beds were cozy and comfortable—perfect for a good rest after a long day of walking. There were several lunch & dinner options near the hotel as well. The rooms were clean, and the hotel restaurant offered a variety of breakfast choices. I really don’t have any negative points about this hotel. The staff was very friendly, especially the restaurant staff like Alma and the other waiter (sorry, I forgot his name). If I get the chance to return to New York, this hotel would definitely be a great option. Several lunch options near from the hotel too. Clean bedrooms. several options to breakfast in the restaurant. I really don't have a negative point for this hotel. Very friendly staff, specially restaurant staff like Alma and the another waitress man (sorry I forgot the name) If I have a chance to go back to NY, this hotel would be a really good option to return.
Stayed 3 nights in Jul 2025

8/10 Good

ARAVIND

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Candice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay
Stayed 2 nights in May 2025

2/10 Terrible

Renee

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 4 nights in Jul 2025

8/10 Good

Misty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Bhaskar

Travelled with family
Liked: Cleanliness, staff & service, amenities
Property is in the perfect location; majority of the tourist attractions, restaurants are within walking distance. We had no trouble staying in the property.
Stayed 3 nights in Jul 2025

10/10 Excellent

David J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Favorite Hotel with Amazing Staff

JohnMarie, Kim & Michael are amazing. I love coming here, they're so friendly. Hotel is always clean and the room is a perfect size. The location is perfect for my needs.
Stayed 1 night in Jul 2025

6/10 Okay

Cynthia

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
For it to the a Hilton, I expected that place to be nicer. Our restroom needed a bit of love, especially at the ceiling.
Stayed 5 nights in Jul 2025

6/10 Okay

Sarah

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The people at the front desk were great.
Stayed 3 nights in Jul 2025

10/10 Excellent

Jay

Stayed 2 nights in Jul 2025

6/10 Okay

Chris

Travelled with family
Disliked: Cleanliness, amenities
Nk
Stayed 7 nights in Jul 2025

8/10 Good

Annie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and friendly staff! While the room could use some updating, we still enjoyed our stay overall. Would consider staying again for the convenience and service.
Stayed 2 nights in Jun 2025

10/10 Excellent

Shirley Veron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was a little worn but somewhat updated! Very clean !Easy walk to subway! Mostly flower shops on the street but some restaurants within a few blocks! Would have lined a safe in the room! Staff was very friendly and helpful!
Stayed 3 nights in Jul 2025

8/10 Good

Sarah, South Bend

Travelled with family
Liked: Cleanliness, staff & service
We really liked the location of the hotel and proximity to a quick breakfast sandwich, coffee, subway station, etc. The rooms could use some hooks to hang up purses, towels, bags. Overall our room was quiet, we didn’t really hear our neighbors. We never really had to wait on an elevator. The hotel could use a little modernizing/renovating— one of the front doors is broken, there were stains/burns on the counter in our bathroom, just general wear and tear that comes with age. There was icy cold water at times in the lobby- it never seemed to be there at the same time, but it was so nice to come back and find it. Front desk staff were nice. We paid a $25 early check in fee on the day we arrived (the app had said $50 so I took it as a win). They also held our bags for us after check out which was so handy. Overall we were very happy with our stay!
Stayed 3 nights in Jul 2025